Very disappointing experience with Renfrew Chrysler - Disappointed
Very disappointing experience with Renfrew Chrysler (Calgary)
I live in Edmonton and recently purchased a pre-owned Mini Cooper from Renfrew Chrysler in Calgary. I truly wish I could say it was a good experience, but it has been frustrating and disappointing from the start.
When we arrived to pick up the car, it immediately smelled strongly of cigarette smoke and wet dog. There were literally handfuls of dog fur under the seats. The salesman rushed to have it cleaned while we waited — it only took about 20 minutes, so it clearly wasn’t properly detailed and after over a month it still smells terrible.
On the drive back to Edmonton, we noticed that the car was automatically shifting between Drive and Drive Sport on its own, which it’s not supposed to do. This makes the car harder on fuel and feels like a mechanical issue that should have been caught before selling it. Then, just three weeks later, a warning light appeared saying that the brakes are worn and need to be replaced immediately.
When I contacted the manager, Rick Veno, he offered to let us trade the vehicle “dollar for dollar” for something else on their lot — but only gave us until the weekend to do so. We both work full-time and couldn’t make the trip back that quickly, and there were no other vehicles we were interested in. When I asked if I could have the car inspected at a local shop in Edmonton, he told me no — saying that local shops “just find problems that don’t actually exist.” I also asked if they had a sister company or another Chrysler dealership nearby that could take a look, and he said he’d get back to me.
That was two weeks ago. Since then, he has stopped returning my calls completely.
This has been an extremely disappointing experience, especially after spending thousands of dollars on a vehicle I expected to be safe and properly inspected. I would strongly caution anyone considering buying a used vehicle from Renfrew Chrysler to be very careful and ensure that everything is verified in writing before signing anything. The lack of follow-up and accountability has been unacceptable.
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