I still have two years of full warranty, yet this - KMG
I still have two years of full warranty, yet this dealership told me I had no warranty and charged me $306 for diagnostics that provided no answers. My vehicle was towed in after it broke down and showed them repeated safety-system warning lights on the dash. They admitted the lights were there, but claimed their scan “found nothing” and still billed me for it. They also gave contradictory explanations about the battery—first saying it was fine, then saying it was discharged. The warnings continue to appear, and the original no-start issue remains unexplained.
They even framed it as doing me a favour by “only charging 1.5 hours instead of 2 hours.” I was also told they didn't want to "nickle and dime" me to solve the safety warnings.
So it was $169 for them to even look at my vehicle, $84.50 to plug in and run the diagnostic scanner, and $38.02 in ‘shop supplies,’ with no explanation of what supplies were supposedly used.
I ended up confirming on my own that my warranty IS still valid, spoke with the Service Manager, but they told me I still had to pay because they “didn’t find anything.” Very disappointing experience and no resolution at all.
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