WARNING ABOUT THIS DEALERSHIP. - jake.robinson
WARNING ABOUT THIS DEALERSHIP. STAY AWAY
I am extremely disappointed and deeply dissatisfied with the level of customer service I have received from management at Red Deer Dodge.
I purchased a truck from this dealership for approximately $130,000, trusting that I was investing in a high-quality, dependable vehicle from a reputable business. Instead, I was sold a truck that has proven to be faulty. For a purchase of this magnitude, I expected professionalism, accountability, and proper after-sale support. Unfortunately, that has not been my experience.
What has been even more disappointing than the mechanical issues themselves is the way management has handled the situation. Rather than standing behind the vehicle they sold, they have refused to take meaningful responsibility or offer a fair and reasonable resolution. When you spend $130,000 on a truck, you expect the dealership to stand behind it — not distance themselves from the problem.
In addition, I purchased a $2,500 product through the dealership that was promoted as reliable and effective. That product failed and did not perform as advertised. When I brought this to their attention, I was not offered a refund or a reasonable alternative solution. Instead, I was told that I would need to bring the truck back to their dealership to address the issue — despite the fact that I live out of town.
This would require me to cover all travel-related expenses out of pocket, including fuel, food, potential hotel stays, time away from work, and wear and tear on the vehicle — simply to have them inspect or attempt to repair a product that never functioned properly in the first place. The alternative presented to me was essentially to accept the loss of the $2,500 I paid. That is not customer service. That is shifting responsibility onto the customer for a failure that was not caused by them.
A dealership selling six-figure vehicles should operate with integrity and stand behind both the vehicles and the products they sell. Accountability should not disappear once the paperwork is signed.
Based on my experience, I would strongly caution anyone considering purchasing a vehicle or add-on products from Red Deer Dodge to proceed carefully. When making a $130,000 investment, you deserve transparency, support, and proper resolution if something goes wrong. Unfortunately, I did not receive that level of service.
This has been an extremely frustrating and costly experience, and I hope others are able to avoid a similar situation.
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