Be very careful! - Brandon
Be very careful! If you have ever sold or bought a used vehicle do yourself a favor spend the money on a lien search a month after your sale and ensure that things in the background are correct, everyone makes mistakes and things get lost.
Mani Gill and Accounting department had no follow through when it came to our interaction. They purchased a vehicle from us where they were supposed to clear the lien and this was detailed in the paper work. Over a six month span there were two cancelled cheques, one fumbled EFT approval and many many "we'll take care of its".
After many phone calls and texts this might be sorted but not after they defaulted on the loan, forced RBC to re-open a zero percent interest loan at 7% interest and leave use footing the bill for the additional charges that were on the loan due to interest and loan fees.
I should also note. Mani was always kind when we spoke but seemed like if a person wasn't pestering him we weren't getting the action we needed.
After some time we were contacted by GM Mitch and he was very kind and caring, and very receptive and responsive the the issues that we had. At the end of the day even thought there was issues it did get fixed just glad we had the money to deal with the issues and that the issues didnt cause other problems for us.
On a side note there were lessons learned for both sides, do i think Canada Post was a big problem in all of this yes i do, but i cant go after them for being useless.
At the end of the day we were made whole and had a nice apology which I really appreciate because things will always happen in business but at the end of the day they lived up to the contract with no fighting and that is all a person can ask for.
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