I purchased a 2020 Toyota Corolla from Woodstock Toyota - LiorN
I purchased a 2020 Toyota Corolla from Woodstock Toyota in May 2026 as a Toyota Certified Used Vehicle. What followed was one of the most dishonest and frustrating consumer experiences I have ever had. On my initial visit I noticed a tire sidewall defect and pointed it out to my salesman. He brought the sales manager outside to personally inspect it. Neither of them had noticed it themselves, I had to bring it to their attention on their own lot. I was assured by both that it would be corrected during the 160-point TCUV inspection before delivery.
The tire was not replaced. Item 66 of the TCUV inspection, which specifically certifies no sidewall problems, was signed off despite the known defect. A Safety Standards Certificate was also issued on the vehicle with the defective tire still in place. I drove home from Woodstock to Thornhill, nearly two hours, on a tire that should never have passed certification. There was no proactive outreach from the dealership. No apology, no phone call, no email explaining what happened. I had to follow up myself. The only reason tires were ordered at all was because I contacted David directly. Had I not reached out, nothing would have been done.
When I raised the issue to the sales manager he sent me two emails on the same evening , May 29, 2026, that directly contradict each other. In his first email he stated he ordered the tires that day after the sales rep sold me the car. In his second email the same evening, he stated his discussion with the tech and service manager about the gouge was done that day, implying the consultation preceded the order. He ordered the tires before consulting the technician, then wrote a second email hours later implying the opposite sequence. His own timestamps contradict his own account. In that same second email Dawson also admitted: "When I said I was very confident it wouldn't pass when you first purchased I was wrong." This confirms his original assurance to me was based on his own incorrect personal assessment, not a technician's evaluation.
The sales manager's email states the technician determined the tire did not need to be replaced and communicated that to nobody. Not to the salesman. Not to the sales manager. Not to me as the customer who had specifically flagged the concern before purchase. A safety concern raised by a customer before purchase was evaluated and the result was communicated to absolutely no one. That alone represents a serious failure of process. I had to drive back from Thornhill, nearly two hours each way, to have the tire replaced. The dealership provided no formal appointment confirmation. Upon arrival they showed zero accountability, treating the situation as though it was not their responsibility. Dawson suggested in an email that it was my responsibility to re-inspect the vehicle after driving it off the lot.
Following my Google review the sales manager contacted me by phone requesting a verbal conversation. He offered no written resolution and no compensation. When I requested email communication only he said he would not contact me further.
An independent inspection confirmed the tires installed are low quality and found a missing brake caliper fastener that should have been caught during the TCUV inspection.
I have filed complaints with OMVIC (W-00051817), MTO DriveON (ticket 370176), BBB, Toyota Canada (case 038 32688) and Consumer Protection Ontario. Woodstock Toyota failed to respond to BBB within the required timeframe.
Get an independent inspection before taking delivery of any vehicle from this dealership.
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