I had a scheduled service appointment on April 17, 2026, - M.Riaz
I had a scheduled service appointment on April 17, 2026, at 4:15 pm for my Toyota Sienna, with Mr. Rudy Ramballie assigned as the service consultant. I arrived 5 minutes before my appointment and was directed to park my vehicle inside, first in line for service.
Upon approaching the counter exactly on my appointment time, Mr. Rudy Ramballie appeared overwhelmed and instructed me to take a seat. Although I indicated I was comfortable standing, he insisted, stating that he was handling “twenty other things” and that my standing presence at the counter would delay his work. This came across as unnecessarily rude, especially given that no other customers were present at the time. I chose to acknowledge the situation and sat down patiently. Additionally, a half-eaten sandwich left open on his counter appeared unprofessional.
After approximately 10–15 minutes, he returned with paperwork for signature and asked about my tires. I informed him that my all-season tires were in the back and specifically requested a diagonal swap due to uneven tread wear on the front tires, which has been causing road noise and steering stiffness. Instead of acknowledging the request directly, he responded by asking, “Can you explain why you want to do that?”—which came across as dismissive. I still took the time to explain my reasoning, and he eventually acknowledged it.
Nearly an hour later, he returned to process the payment. When I asked about my keys, he responded, “Did I give you the keys?” I replied no, after which he appeared unsure and said they were likely on his desk. He then informed me that my request for a diagonal tire swap had not been followed; instead, the technician performed a standard front-to-back rotation, claiming it was done in the “best possible way” to address the wear. This was not what I had clearly requested.
Additionally, as I drove home, I noticed that my windshield wipers—clearly worn—had not been checked or brought to my attention, despite being part of the Maintenance Service #1 checklist. This raises concerns about how thoroughly the remaining service items were completed.
Overall, I am dissatisfied with both the level of customer service and the quality of work performed. I was charged $107.34, yet key requests were ignored, and basic inspection items were overlooked.
Toyota has long been known for its service standards, but this experience raises serious questions about whether customer care remains a priority. I’ve provided a detailed review in the hope that, if service quality is still valued, this situation will be looked into and addressed.
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