Oakville Toyota

I had a disappointing experience at Oakville Toyota. I came in regarding a 2026 Toyota bZ and an online offer I had requested before my visit. I had also received emails from Oakville Toyota about my I came in regarding a 2026 Toyota bZ and an online offer I had requested before my visit. I had also received emails from Oakville Toyota about my interest in the vehicle and follow-up from the sales team, so I expected my request to be reviewed properly. When I arrived, I explained that I was there for my appointment and for the bZ offer. The Product Advisor I met with was Saman Ahmed. After I gave my name, he checked the email/system and could see my request and vehicle details. However, I felt the meeting was rushed and that my situation was not taken seriously. The focus shifted to my phone number not being included, even though my email request and vehicle details were available. I was then shown the vehicle and told the price and rate had changed and the offer was no longer available. I understand promotions can expire, but my concern is the lack of follow-up, preparation, and clear communication. During the visit, I felt rushed, uncomfortable, and not properly listened to. When I said I would share my experience in a review, I was told not to because it would hurt them, and I felt pressured. My intention is not to harm anyone, but customers deserve respectful communication, proper follow-up, and full attention. I hope management reviews what happened and improves the customer service and follow-up process. More

I had a fantastic experience working with Nicole Lyons at Oakville Toyota. From start to finish, Nicole was incredibly professional, knowledgeable, and extremely responsive. Nicole stayed on top of every Oakville Toyota. From start to finish, Nicole was incredibly professional, knowledgeable, and extremely responsive. Nicole stayed on top of every detail and made sure all my questions were answered promptly. She made the entire process seamless and transparent, which I truly appreciated. If you are looking for someone who provides top-tier service and values your time, I highly recommend asking for Nicole. Thank you again for the amazing support!" More

My recent experience with servicing our 2017 Toyota Highlander (in excellent condition) was very upsetting and I feel I got taken. When I made the service appointment, was told the basic service it Highlander (in excellent condition) was very upsetting and I feel I got taken. When I made the service appointment, was told the basic service it was due for would cost $84.00. I dropped it off night before. Early next morning I received messages recommending Wheel alignment (137$). And change of spark plugs ($650). (Both were underlined as “CRITICAL). As I needed my car back by noon, they pressured me to make a decision in a few minutes about these services. My husband and I were perplexed but concluded these would be appropriate services. (If you want your car back by noon, you need to inform us in the next few minutes). *********According to the Toyota Maintenance Schedule for 2017 Highlander, replacement of iridium spark plugs is suggested at 192,000 km. !!!!! Why was it recommended to me to change at 130,000.?!!!!!!!!!! My final bill came to $1068.00. Later in the day I came to realize I had been taken by pressuring me into this service in a short time that morning. We have decided to no longer use the services of Oakville Toyota. - Never ever.! More

I’m sharing my experience with Toyota Oakville due to ongoing communication and accountability issues during a lease exchange. I previously leased a Toyota from another dealership and had a smooth, profe ongoing communication and accountability issues during a lease exchange. I previously leased a Toyota from another dealership and had a smooth, professional experience. Unfortunately, my experience with Toyota Oakville was very different, with repeated delays and inconsistent information from the beginning. During the process, a sales manager made verbal commitments in person, but those were later not honored because they were not documented in writing as promised. Even after those commitments were later acknowledged again by phone, they still were not honored. I followed up multiple times in writing but did not receive clear answers. I also raised a safety-related question and requested a clear written response before moving forward. Despite asking the same question several times in writing, I did not receive an answer. After the issue was escalated, the discussion shifted to my online review, while my request for a written response to a safety-related question remained unanswered I’m sharing this so others are aware and can ensure that all commitments, explanations, and safety-related questions are clearly addressed and documented in writing when dealing with Toyota Oakville. More

I had a very disappointing and stressful experience with Oakville Toyota. I placed a $1,000 deposit for a Toyota RAV4 Limited, but the dealership completely failed to deliver on their promises. The vehicle Oakville Toyota. I placed a $1,000 deposit for a Toyota RAV4 Limited, but the dealership completely failed to deliver on their promises. The vehicle turned out to still be a demo, there were hidden and unclear charges, and the overall process was misleading. When I decided to cancel, the salesperson first said the deposit was non-refundable, even though this was never disclosed and no final purchase agreement was signed. Later, the manager claimed the vehicle had already been “licensed” without my consent, insurance, or any payment authorization, which made no sense. Since then, I have been ignored—no emails, no returned calls, and no accountability. They have held onto my hard-earned $1,000 without providing a vehicle or service. This feels dishonest, unprofessional, and extremely frustrating. I strongly caution anyone considering Oakville Toyota: ask everything in writing, don’t trust verbal promises, and be prepared for poor communication and lack of transparency. Customers deserve honesty, respect, and proper service—none of which I received here. More

I gave a $1,000 deposit for a 2023 Toyota Corolla Cross Hybrid at 6 PM on Monday, August 11th, 2025 but changed my mind next day, Tuesday, August 12th, 2025 at noon. They took my deposit and didn't give it Hybrid at 6 PM on Monday, August 11th, 2025 but changed my mind next day, Tuesday, August 12th, 2025 at noon. They took my deposit and didn't give it back. I think their business is to get deposits from people. DO NOT COME TO THIS DEALESHIP, they are nasty! More

Do not buy from BURT TOWNSEND. Told him I wanted 6.59% toyota rate but said I had to sign and deposit $1000 before I could get the rate. I sign and tells me 7.99% because it's a 20 Told him I wanted 6.59% toyota rate but said I had to sign and deposit $1000 before I could get the rate. I sign and tells me 7.99% because it's a 2024 and not a new car even though it had only 256 km. Won't give back deposit. I googled and another guy put a deposit to be on wait list but found car somewhere else and won't give him his deposit back. Oakville Toyota must be doing very bad if the only way they can make money is by STEALING deposits. More

I make a appointment for oil change it took them two hours and 45 min no one told me that its 45 mim job not profesioall any way. will never go back to that place hours and 45 min no one told me that its 45 mim job not profesioall any way. will never go back to that place More

Just purchased a used Audi A5 Cab from Oakville Toyota. They were very competetively priced and gave me good money for my trade in. While I had three issues post delivery Manny and Hussein come through on They were very competetively priced and gave me good money for my trade in. While I had three issues post delivery Manny and Hussein come through on each issue to my satisfaction proving that they truly care about customer service. I would definitely recommend them for your next used or new car purchase. More