Pickering Toyota

I had a scheduled service appointment on April 17, 2026, at 4:15 pm for my Toyota Sienna, with Mr. Rudy Ramballie assigned as the service consultant. I arrived 5 minutes before my appointment and was direct at 4:15 pm for my Toyota Sienna, with Mr. Rudy Ramballie assigned as the service consultant. I arrived 5 minutes before my appointment and was directed to park my vehicle inside, first in line for service. Upon approaching the counter exactly on my appointment time, Mr. Rudy Ramballie appeared overwhelmed and instructed me to take a seat. Although I indicated I was comfortable standing, he insisted, stating that he was handling “twenty other things” and that my standing presence at the counter would delay his work. This came across as unnecessarily rude, especially given that no other customers were present at the time. I chose to acknowledge the situation and sat down patiently. Additionally, a half-eaten sandwich left open on his counter appeared unprofessional. After approximately 10–15 minutes, he returned with paperwork for signature and asked about my tires. I informed him that my all-season tires were in the back and specifically requested a diagonal swap due to uneven tread wear on the front tires, which has been causing road noise and steering stiffness. Instead of acknowledging the request directly, he responded by asking, “Can you explain why you want to do that?”—which came across as dismissive. I still took the time to explain my reasoning, and he eventually acknowledged it. Nearly an hour later, he returned to process the payment. When I asked about my keys, he responded, “Did I give you the keys?” I replied no, after which he appeared unsure and said they were likely on his desk. He then informed me that my request for a diagonal tire swap had not been followed; instead, the technician performed a standard front-to-back rotation, claiming it was done in the “best possible way” to address the wear. This was not what I had clearly requested. Additionally, as I drove home, I noticed that my windshield wipers—clearly worn—had not been checked or brought to my attention, despite being part of the Maintenance Service #1 checklist. This raises concerns about how thoroughly the remaining service items were completed. Overall, I am dissatisfied with both the level of customer service and the quality of work performed. I was charged $107.34, yet key requests were ignored, and basic inspection items were overlooked. Toyota has long been known for its service standards, but this experience raises serious questions about whether customer care remains a priority. I’ve provided a detailed review in the hope that, if service quality is still valued, this situation will be looked into and addressed. More

I was referred to this location by a good friend of mine. The service advisor Liz Taylor was fantastic!!! No high pressure sales, just the facts about what service I should get done. I also met the service m The service advisor Liz Taylor was fantastic!!! No high pressure sales, just the facts about what service I should get done. I also met the service manager Brad who educated me on rust protection warranty. I know I am in safe hands at this location. Keep up the good work, you folks are awesome. More

Once again Toyota Pickering has showed me that that's the only place I need to go to service my car. I wanted a quick easy fix so I walked into Mr Lube to change over my winter tires to my summer tires the only place I need to go to service my car. I wanted a quick easy fix so I walked into Mr Lube to change over my winter tires to my summer tires. Long story short they tried to charge me almost $800+ for 2 new tires plus the service, my tires are brand new but they told me for safety reasons I needed new tires. I quickly said NOPE (then realized how stupid that idea was)put my tires back on I jump in my car jumped on the 407. I drove my car into the service area I was greeted at my car. Ryan quickly told me "I got this, go have a seat it won't be long" ...I helped myself to a bag of popcorn I grabbed a coffee, and sat for 45 minutes. They washed my car, changed my tires AND charged me the proper amount for a tire swap. I will never go anywhere else and I appreciate all the hard work that Toyota Pickering does to satisfy their customers All the employees are wonderful but I just want to point out Brad & Ryan because they literally made my day, after that horrible experience at Mr lube where I could have spent over $800+ that was not needed. Thanks always. More

I had a great experience at this location with Ryan the service advisor. He was very respectful, patient , and was able to resolve my concerns. He took the time to explain everything. Paul the mechanic who service advisor. He was very respectful, patient , and was able to resolve my concerns. He took the time to explain everything. Paul the mechanic who worked on my vehicle was also amazing and explained everything so thoroughly. More

Pickering Toyota has truly exceeded my expectations! From their knowledgeable staff to their impeccable service, every visit has been a delight. Their commitment to customer satisfaction is evident in e From their knowledgeable staff to their impeccable service, every visit has been a delight. Their commitment to customer satisfaction is evident in every interaction. Highly recommend! More

My service advisor Ryan was awesome. He was very professional,helpful & courteous.I would love to deal with him only on my next visit. He was very professional,helpful & courteous.I would love to deal with him only on my next visit. More

After 50 plus years of driving and 10 different car dealers, none of which were Toyota, I cannot say enough great things about Pickering Toyota. From the minute I walked into the show room with questio dealers, none of which were Toyota, I cannot say enough great things about Pickering Toyota. From the minute I walked into the show room with questions and curiosities about something that I knew very little about I was introduced to Jalal Sharifi, a sales rep. for PIckering Toyota. He was great! Answered all my question, we took a test drive in a RAV4 and he explained about all the buttons and switches (have vehicles ever changed!). I also met with Angelo (Sales Manager) and my feeling for honesty and integrity continued to grow. I bought the vehicle and highly recommend this dealership, especially if you're sick and tired of the other places. More

I returned today and had a battery installed while I waited (No appointment) reduced cost and free installation. waited (No appointment) reduced cost and free installation. More

My appointment was booked last week, the earliest you could provide was today at 9:00 a.m. After receiving a reminder and confirmation on Tuesday (See below) I arrived at 8:45 a.m. You took all my info could provide was today at 9:00 a.m. After receiving a reminder and confirmation on Tuesday (See below) I arrived at 8:45 a.m. You took all my information and explained you were out of stock of the battery I wanted (84 months) however you could provide a (72 month) I greed and sat in your lobby to wait for my car. At 10:00 a.m. I am told you are out of stock of the (72 month) and if I book another appointment you could have the battery for me. Fortunately for me my battery still has some life and I left without booking another appointment. More