Guelph Toyota

Me and my husband went to check out a tacoma trailhunter yesterday at this location. It was in there show room that was fine. We where there for about 20 min. No one ask if we had any questions if we neede yesterday at this location. It was in there show room that was fine. We where there for about 20 min. No one ask if we had any questions if we needed help with anything we git nothing of the sort. All the sales personal all pretended to be busy. Not even a look. Dont get me wrong some where dealing with customers but they weren't busy in there. It felt like we were being judged. Like they way we looked. Like we couldn't afford it or something. And the should Never judge a book by its cover. Which we were waiting on ours to show up. So we wanted to see it. More

Put down a deposit in Dec and, after pushing, was told Nov Dec.I contacted another dealer I had dealt with, and they said we would have received it by now.Why??? Nov Dec.I contacted another dealer I had dealt with, and they said we would have received it by now.Why??? More

Rand Mammo-Talidis sourced a vehicle for me that I had on order for almost 2 years. Without her persistence I may still be waiting. She was very helpful in orienting me to the vehicle and offered any assis order for almost 2 years. Without her persistence I may still be waiting. She was very helpful in orienting me to the vehicle and offered any assistance requested. More

I've never experienced service at this high level of quality from another car dealership. Not even another Toyota car dealership. I had a deadline to meet, and a recall from another country to clear, quality from another car dealership. Not even another Toyota car dealership. I had a deadline to meet, and a recall from another country to clear, and Guelph Toyota's actions resulted in everything moving forward at record speed. Second visit, same vehicle, different issue - within minutes I was told what needed to be done, what part needed to be ordered, how long it would take - and then subsequently, I was emailed options. Shout out to Jason Cairns, and Pete. Will gladly recommend Guelph Toyota to anyone. More

The team at Guelph Toyota were very helpful full and clearly communicated the service recommendations for my Toyota to keep it running like new! clearly communicated the service recommendations for my Toyota to keep it running like new! More

These clowns just scammed my 83 year old mother for a "safety inspection" that she didn't need. AND told her it didn't pass due to needing rear brakes which is complete xx. AND they charged her $325!!!!! "safety inspection" that she didn't need. AND told her it didn't pass due to needing rear brakes which is complete xx. AND they charged her $325!!!!!!!!!!!!!!!!!!!!!!!!!!! Safety inspections in Ontario run $150 max. All my mother wanted to do was buy out her lease. She doesn't need an inspection for that. Heads are going to roll. More

Had the best experience ever at Guelph Toyota Service. We take our Toyota Sienna in on a regular basis for service. This week we were away on a trip and had an emergency on the road and CAA were towing u We take our Toyota Sienna in on a regular basis for service. This week we were away on a trip and had an emergency on the road and CAA were towing us to Guelph Toyota. I called ahead and told them the situation and they booked me in at 5:00 that day. Upon arrival Owen helped me and checked the vehicle in. He was so polite and caring. He even took my suitcase out of the vehicle and took it into the service waiting area as we had to be shuttled home. The shuttle took the suitcase and put it in the van. Upon arrival at my home the shuttle driver carried the suitcase into the house. Within 2.5 hours the vehicle was fixed. The shuttle service picked me up and returned me to the dealership. Upon arrival, once again, it was Owen who checked me out. He was so kind and personable and informed how they fixed the vehicle. The way this young man treated me from beginning to end has renewed my faith in Guelph Toyota Service. Thank you Owen. More

Bought a new vehicle from Guelph Toyota, paid for extended warranty, ceramic & rust protection. Dealership cannot provide any documentation to guarantee ceramic coating was done, they also pushed rus extended warranty, ceramic & rust protection. Dealership cannot provide any documentation to guarantee ceramic coating was done, they also pushed rust protection but upon writing Toyota Canada I was told they (Toyota Canada) do not recommend adding this component to Hybrid vehicles. One of the extras that I bought & paid for was not put on the vehicle, when I noticed and emailed them I was told it was on back order. No mention of that when we picked the truck up. We have bought many, many vehicles from Guelph Toyota, this just may be our last. More

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch. drive back to Guelph Toyota because the attention and service I get is top notch. More

Had my 2009 Highlander Maintained service included Front Brakes, Exhaust Doughnut replaced and Fluids changed in September 24. After a month I noticed that the hydraulic fluid was leaking when I checked u Brakes, Exhaust Doughnut replaced and Fluids changed in September 24. After a month I noticed that the hydraulic fluid was leaking when I checked under the hood I noticed that the brake fluid and the Hydraulic fluids appeared to be high. I then made an appointment with Toyota. When I talked with the Service rep. I was told that the pan and plug were leaking and as it was two months since the service It was on my dime. He assured me that the Mechanic had a 21 year record And my bill would be $360. I informed him that it was their responsibility as they recently did the hydraulic change. He would hear non of it So I took my SUV to a local Garage . They informed me that the leak was due to a plug gasket. The Repair cost me $140. The lesson learned Is don't trust these people. Find a reputable garage and build an honest relationship. . More