83 Ontario Toyota Dealers

I bought a 2025 Toyota Highlander in May 2026 with - jbelo2966

I bought a 2025 Toyota Highlander in May 2026 with 56000kms on it..Several months laterI had to transport a bed mattress.This was the first time I had an reason to fold down the second row seats since I bought the car,one of the seats would not fold down.I took it back to Attrell Toyota thinking something like this is still under warranty.Service told the seats were covered covered in the bumper to bumper which is 3 years or 60,000 kms ( which every comes first).At this point my car had 65,000 and was no longer under warranty.I explained my situation to the and asked if they could do something for me.The told me they could not help me but directed to a sales manager ( Ryan Pinkerton ). While I was in Ryan's office my original salesman Terry ( very pleasant man) popped in to say Hi and see if all was well.After listing to my story Ryan took my word for it no questions asked.He spoke to service and I got my seat fixed for free, something they we not obligated to do. Something I really appreciated.Very professioal staff.Highly recommended.

Service here is terrible. - octasker

Service here is terrible. My appt was at 7:30 still waiting at 8am for advisor. asked why other people coming in after me were being served and they said my advisor was busy with clients. What ever system they use to serve customers is terrrible. Will never go back there! If your that busy with cllient then make the appts later and not have someone arrive at 7:30am and wait for half hour.

Strongly recommend taking your business elsewhere. - Chris

Strongly recommend taking your business elsewhere. Very high pressure upsell on extended warranties, maintenance packages, overpriced add-ons, and strong push towards financing even if you offer 100% cash purchase price. This dealership also charges the maximum dealership fee Toyota allows their Canadian dealerships to charge ($999). This is higher than all other Toyota dealerships in the city I contacted, meaning you can save money by shopping basically anywhere else. Other questionable conduct was noticed along the way. Most notably, the listing I initially responded to did not comply with OMVIC regulations governing all-inclusive pricing. I raised this issue with their sales rep but they dismissed it claiming it was out of their control. There’s also at least one instance of one of their own sales staff leaving a positive review here, which seems an obvious conflict of interest. Just a baffling and poor experience all around.

We purchased our Toyota from Heidi Sanchez and the - rob.siemucha

We purchased our Toyota from Heidi Sanchez and the experience was a five star+ . The car is amazing and the dealership can not do enough for you . Thanks Heidi. Robert Siemucha

I just want to say that Richard Cruickshank was excellent - marise.jacqueline

I just want to say that Richard Cruickshank was excellent in answering all my questions. He did not pressure me. He was able to service another client at the same time he was taking care of me. I think he should have a 10/10.

Honestly, this has been an extremely frustrating and - Raj

Honestly, this has been an extremely frustrating and disappointing experience from start to finish. I trusted them again, traveled a considerable distance for the second time, and was under the impression that the car was being sold to me, only to arrive and be told it had already been sold. This is not how customers should be treated. A person’s time, effort, and trust should matter. After multiple conversations and reassurances, I genuinely did not expect to be put in this situation again. Dealing with Feras, Farshid, and Judy has been very disappointing, and unfortunately this experience has completely broken my trust in your dealership.

After almost 4 years of trusting Bolton Toyota with my - Nyw

After almost 4 years of trusting Bolton Toyota with my vehicle, I left this dealership feeling completely disrespected and disappointed. I drove approximately 25 km after being told my battery was under warranty and the service would be covered, only to arrive and suddenly be told about a $160 diagnostic fee that was never disclosed when I booked. When I tried to get clarification from Service Manager Vinay Singh, the situation became unnecessarily hostile. Instead of calmly addressing my concern, he raised his voice, came into my personal space, used profanity toward me, called me “a joke,” and made a completely unnecessary comment about my clothing while I was leaving. I acknowledge that I muttered a profanity out of frustration, but I never expected a Service Manager to escalate a customer complaint this way. Police were eventually called over what began as a simple question about an unexpected fee. I genuinely cannot believe this is how a longtime customer was treated. I left feeling embarrassed, upset and completely let down by a dealership I had trusted for years. I have reported the incident to Toyota Canada and hope management takes what happened seriously.

Horrible - don’t ever deal with finance manager, he’s an - Etobicoke

Horrible - don’t ever deal with finance manager, he’s an arrogant idiot - doesn’t know what he’s doing!

Very disappointed with service department response an - tayyab1501

Very disappointed with service department response an appointment needed due to emergency situation ( flate tire ) no sense of taking care of loyal customers.

My experience also horrible. - Not worth your money

My experience also horrible. Ordered a "popular" Toyota 16 months ago, the car is coming in around 18 months. Imaging along this crazy long waiting period, they inform that I must give them a trade in to get the car. Wow, amazing delear policy. Better move my xxx to Hamilton Toyota.

Updated: The Toyota dealership called me after reading - rgioia204

Updated: The Toyota dealership called me after reading the review. The representative acknowledged the lack of due diligence and apologized for the incident. I respect the fact that he reached out to clarify my concerns and further that he did not offer any excuses. He seemed very professional and concerned. While the incident was extremely frustrating and should never have occurred, I am appreciative for the followup call. Dishonesty or Incompetence? They posted a used 2015 Tacoma for $26,000.00 (Safety Included). Offered $23,000.00. Salesperson stated, "I think we can do that". Then said someone was coming to look at it that night and if he offered $26,000 it was his. Called next day...the guy didn't buy it but salesperson said that the car had to go into the shop to "see what it needs to see how much room they have to move on price". Next day I noticed that the same vehicle was now listed at $28,000.00. Contacted to see what was going on and was told that it needed $8,000.00 to get Safety...he was trying to "get that cost down" and would let me know. After the weekend passed the vehicle was taken off the web and I received a message stating that the owner was now going to sell it "as is to one of their clients" (I assume one of the salespeople had traded it in). NOT IMPRESSED! Why was it listed (advertised) at $26,000.00 with a safety when it hadn't been safetied yet? Why was my offer initially greeted with optimism but then conditioned upon the issuance of the safety (which was included in the initial asking price? Why was the listing $$ changed after the fact? The vehicle should never have been listed prior to placing a safety on it and setting a price...listing prices are subject to change re. decreases in price NOT increases in price especially after an offer has been submitted. An extremely frustrating experience. Will not deal with them again.

Worst service communication ever. - brunacazz

Worst service communication ever. I always have problems with them, either not scheduling and confirming an appt or scheduling wrong. Lately, they had to cancel an appt because of an internal issue, I got a new appt, for later getting the message for a different date. When I contacted them they didn’t even have the history of our conversations, neither a viable appt for the next three weeks. If I knew would be like that, I would never had bought a Toyota. I do not recommend.

We were in for parts and had excellent service from Alex - SGP

We were in for parts and had excellent service from Alex Pineo - I'd be happy to keep returning just for that level of care and support.

Be warned! - blackt

Be warned! Extreme lack of integrity by Stouffville Toyota, especially Ali Ahmad. Untrustworthy in this business. Despite another salesperson had spent hours with me and I was ready to make the purchase, Ali gives the vehicle to his relative. Doesn't have the decency to call. Luckily I only waste my time. If I had purchased the vehicle, this could have been much worse.

Just bought automatic transmission lines here and they - rj

Just bought automatic transmission lines here and they charged me almost $300 more than the same parts from a Toyota dealer in Ottawa. Stop here if you want to get over charged for parts.

Jerry Cook is awesome! - Tracyhutch123

Jerry Cook is awesome!!!! Helped me out when I had a hard time finding a good car!!! Needs a raise for sure

Christian made the entire vehicle purchase completely - Kharina

Christian made the entire vehicle purchase completely seamless and stress-free. He was highly knowledgeable, answered all my questions clearly, and showed exceptional professionalism. He took the time to explain everything thoroughly without ever making me feel rushed or pressured. I highly recommend Christian Harfenmeister to anyone visiting Yorkdale Toyota!

I bought a used Nissan Rogue at Bel-Air Toyota and was - shellinekovacs

I bought a used Nissan Rogue at Bel-Air Toyota and was very pleased with the whole process. Robert M. was approachable and full of enthusiasm. He explained everything very clearly every step of the way. I owned a Toyota Yaris for 17 years and it was a truly an amazing vehicle. Having to look again felt daunting but Robert M. sure restored our faith. Thank you so much Robert M. !!

I have NEVER given a poor rating before this one. - djbishop2025

I have NEVER given a poor rating before this one... It should be NO STARS. Took my vehicle into Laking Toyota for a Gold package detailing service at a cost of $477.91, I was also quoted 400.00 plus tax, that should have been $452.00, and told it takes 8 hours to conduct a Gold detailing of a vehicle, which I was good with. VERY DISAPPOINTED in the detailing department. Not sure how they can call it a Gold package when it wasn't even a Bronze package. When I went to pick it up the nest day, It wasn't even cleaned properly. The running boards, inside the wheel wells, inside the doors and under the hood area weren't completely cleaned. Not all the carpet area was shampooed, (still had winter salt marks), the glove and consul compartments had not been cleaned and dirt was still there. The weathertech matts and Inside the hatchback area was dirty and spare tire area wasn't even done. I did leave the vehicle there to be properly cleaned, but unfortunately it will be 4 days until it is ready. I would have thought it would have been corrected immediately since I had already payed for the service. Needless to say I cancelled my appointment for my other vehicle which was also booked for a Gold detailing package. Its definitely service that I look for when replacing my vehicles... I dealt with Shawna in the booking department and she was fantastic to deal with.

They donot know how to deal…they donot want to book model - nitishbagga.nb

They donot know how to deal…they donot want to book model according to customer choice..they want to book according to their choice…very bad service

Great choices, great service. - aboveandbeyond4224

Great choices, great service. Marco was the one that helped us and he went above and beyond. He always answers quickly if I have a question. Quick response. Super salesman, honest as well.

Had a terrible experience bringing my 22' Tundra Platinum - Niagara1991

Had a terrible experience bringing my 22' Tundra Platinum in for warranty work. I wanted to have the open recalls completed on my truck, as well as two other issues I was having. They were able to complete the open recalls, and moved onto my two complaints. My two complaints were that I had an error on the dash saying that the "front active spoiler malfunction" as well as "12v battery charging malfunction". They diagnosed the truck and determined they needed to replace the front active spoiler first. They did this job under warranty and solved that issue, no complaints there. The next issue was the 12v battery charging malfunction(something that is common in 22+ Toyota's as there are posts about it all over the internet). They diagnosed three possible issues. One being the ECU, the other being the alternator, and the last being the wiring harness. They booked my truck in and told me they were going to try the alternator replacement first. After a few days they notified me the job was done but that the issue wasn't solved. They then told me that they were not able to go any further on my truck because they suspect its been modified. These false accusations and claims by Performance Toyota have no merit and no substantiation. Why would you do any warranty work at all, and then just decide to stop when you cant solve the problem? I then received a called from my service advisor(AMANDA TENNANT), technician(BRAD CREECHAN) & Service Manager(JENNIFER MURPHY). During this call, Jennifer restated that they would not be able to go any further with the warranty work and that they weren't interested in helping me any further. At this time my service advisor AMANDA emailed me telling me to call Toyota Canada, so I did. I have no opened a claim with Toyota Canada. When on the phone with Toyota Canada they did suggest trying another dealer in the area. WIth this recommendation I went to Welland Toyota, at which point the service manager there told me that Jennifer Murphy the service manager at Performance had called him and told him not to touch my truck, and he asked me to leave with the truck. I then called Toyota Canada and made another complaint and opened the case even further. I also then left a voicemail for Mark Lovelock, the GM of Performance Toyota. He called me back telling me the same thing I was already told, and was not interested in offering a resolution, or listening to what I had to say about my situation. The fact that employees from Performance are going and calling other dealerships to tell them not to touch my truck is not only embarrassing, but illegal. Mark Lovelock told me they were "extending professional curtesy to other dealerships" by telling them not to touch my truck. We will see what Toyota Canada has to say. I find it very hypocritical of Performance Toyota claiming my truck is modified, because last time I checked your own technicians use the shop to modify other people’s vehicles on the weekend, in the Toyota shop. Or how about the remote starters and immobilizers that are being installed at the dealership? Modifying the factory wiring to install them… I will also mention that Performance Toyota lets their technicians use the shop on weekends to work on other people’s cars, including aftermarket MODIFICATIONS. I found it extremely unprofessional of AMANDA TENNANT to hang up the phone on me on 3/28/25 when I was talking to her. The thing I find even more odd, and even threatening, is that she kept telling me her husband is a police officer..Im not sure what that has to do with anything but I took it as a personal threat. I will be filing a formal complaint with Performance Auto Group based on this conduct. -1 for AMANDA TENNANT -1 for JENNIFER MURPHY -1 for MARK LOVELOCK I will never recommend Performance Toyota to my friends or family, I would actually tell them to stay away. EDIT 09/23/2026 - I now own a 2025 Tundra, no thanks to Performance. I take it to Welland Toyota now.

Dealt with Sarah Gabor. - mhoire

Dealt with Sarah Gabor. Easy pleasant transaction. No pressure tactics. Traded in a Corolla for a RAV4. Very pleased with the deal. This will be our third Toyota. All have been serviced at Welland Toyota.

very bad service,,, only looks to make a profit,, does - rdurette777

very bad service,,, only looks to make a profit,, does not care about their customer,,, only profit,, exslample,,, they wanted $880.00 dollars to do back brakes on a 2018 toyoto,,, xxxxing ridiculaus ,,, wil not get any work done there,,, recomend go somewhere else ,, I got Back brakes done for 350.00 Bucks,,,

Took my 2020 RAV 4 in to have roof rail gaskets replaced. - David B.

Took my 2020 RAV 4 in to have roof rail gaskets replaced. The defect involves thin rubber gaskets on the plastic stakes that affix the roof rails to drilled holes in the vehicle's roof, which degrade over time and allow water to infiltrate the A-pillars, potentially damaging electrical systems and airbag components. Whom ever did the work left one of the replacement gaskets inside the car! Careless, imbecilic mechanic did the work.

Service manager is a hack. - lxbeetee

Service manager is a hack. Front end service people are worse. Refused to escalate or resolve issue. Notice they sit almost 20 spots below my new normal dealership so my experiences are not unique.

A great service at Forbes Toyota yesterday for my regular - rodi.ionescu

A great service at Forbes Toyota yesterday for my regular service, swapping my tires and cleaning inside and out.. An excellent experience!! The staff members, Mark was fantastic, professional, friendly and proud of his job! I picked up my car after a few hours, and it was literally like brand new, right from fabric, I was so proud to drive this car I love, home! A true client who loves cars and never compromise integrity, truly! Rodica Ionescu

Once again, my Carl lease was up in June and once again - Peggy

Once again, my Carl lease was up in June and once again Carol Becker made the transition to a new lease a very smooth experience. I contemplated a buyout this time, but Carol worked so positively within my budget to get me the car I wanted I decided I would lease again. Carol is so efficient. She made the transition a very friendly pleasant experience. This is my third time being fortunate enough to have Carol as my agent. Thank you, Carol. You are the best! I also want to thank Justin and Marijo for all their help as well.

AMAZING Team and AMAZING vehicles! - Jess1999

I recently purchased my very first brand new car from Vandermeer Toyota and I cannot say enough great things about the whole dealership. I bought a new 2020 Corolla XSE and absolutely love the vehicle! Everyone in the dealership was very knowledgeable and helped me make the right purchase based on my needs. Super professional and punctual people. I will definitely be recommending this dealership to all my family and friends.

Top dollar for average work. - Jbssam5

Top dollar for average work. Customers are told they are at full liability while work is done. Use at your own risk.