Where's the 0 star rating? - Dan Jennings
Where's the 0 star rating?
I had an issue with my clutch - the pedal stayed compressed and I had to pull it up with my foot, and then would not compress. I couldn't change gears and the car wouldn't start after I pulled over. I had it towed to Cambridge Hyundai on July 31st, 2026.
I called the next day, left a voicemail, which was not returned. I received a call from them on August 4th after the Civic long weekend. They told me they took the car for a test drive, and the clutch was fine and I could pick up the car. I didn't accept that answer, since the clutch was completely locked when I had it towed, so it couldn't be a non-issue. The service rep said he'll talk to the service manager. When they called back, I was told that yes, there was a burning smell that was coming from the clutch during the test drive... Did I want to replace the clutch? I figured it's the job of the service center to tell me if I need to replace the clutch, not ask if I want to. Another discussion with the service manager, and a call back saying that yes, if I replace the clutch, the issue would be resolved. Quoted $1500 and change + tax for the work. Apparently they quoted for the parts only, not the labor charge.
A week later (August 11th), received another call back saying that there was some other issue that required repair and an order of additional parts, which would take a couple of days to order in. Under $100 for those parts, no labor charge since they already had it taken apart for the clutch. Another couple of days to order the parts, but was told I'd get a call in a couple of hours to confirm if they were able to find the parts more locally. No call back.
August 18th (a full week later), I called to inquire about the car. Was told it's being worked on that day, and would be ready soon. About five hours later I was told the car was ready for pickup. Final bill - $2200 and change.
The kicker to all of this? Once I got the car home, I noticed some plastic parts in the back seat. Turns out, the tech forgot to put the skid plate back on the car :)
0 / 10, would not recommend you take your car here for service.
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