Hyundai of Aurora

Friendly Team, but Misled About Additional Insurance by the Business Manager I leased a vehicle from Hyundai of Aurora almost a year ago. Overall, the dealership itself was good — the staff were friendly the Business Manager I leased a vehicle from Hyundai of Aurora almost a year ago. Overall, the dealership itself was good — the staff were friendly and cooperative throughout the process. The salesperson I worked with was outstanding: knowledgeable, patient, and genuinely professional. The General Manager was also straightforward and professional, which I appreciated. Unfortunately, my experience with the business manager, who handled the lease paperwork and add-on products, was very disappointing. The finance process took a long time and felt extremely pressured. He attempted to sell several additional insurance products that I repeatedly declined. Afterward, he asked whether I had experienced any issues when returning leased vehicles in the past. I mentioned common parking lot damage such as door dings, dents, and scratches. Based on that conversation, he recommended another protection product and assured me it would give me “peace of mind.” According to his explanation, it would cover dents up to 7.5 cm as well as scratches. Since most door dings usually do damage the paint, I specifically understood the coverage to apply broadly to minor parking lot damage. I initially declined because the cost was around $50/month, but eventually negotiated it down to $35/month. I also explained that after spending more than 1.5 hours reviewing lease documents, I was mentally exhausted and not in the right state to carefully review another contract. He reassured me that the coverage worked exactly as he described, so I trusted his explanation and signed. A few months later, I discovered scratches on my vehicle and returned to the dealership expecting the coverage to apply. That’s when I was informed the policy only covers paintless dent repair and does not cover paint or scratch repair at all. In other words, scratches were completely excluded — directly contradicting the way the product had been presented to me during the sale. When I raised concerns about the apparent misrepresentation and asked to cancel the product, I was told cancellation was not possible. My overall impression is mixed: the sales staff and General Manager were excellent, but I felt seriously misled by the business manager regarding the insurance coverage. My advice to future customers is to read every add-on contract very carefully and not rely solely on verbal explanations when purchasing extra coverage products. Make sure the written terms match exactly what is being promised before signing anything. More

Today Oct 23, 2025 I had my car serviced for oil change and my seasonal tire swap with a service check on my Hyundai Accent. I did not meet the technician that serviced my vehicle, however I had the pleas and my seasonal tire swap with a service check on my Hyundai Accent. I did not meet the technician that serviced my vehicle, however I had the pleasure of communicating with your service advisor Mr Christopher To. I do need to advise that his manners were very courteous and professional. He explained with complete clarity the work that was performed on my vehicle. In a society where customer service is not at its best, I do recommend this person as a very helpful and consciousness young man. Thank you Christopher for going over and above with your service. It truly was a wonderful experience which I am grateful for. More

Thank you to Bryan G, Tyler W, and Vu T. for the exceptional service and wonderful experience buying my pre-owned vehicle through Hyundai of Aurora. I could have purchased the same vehicle a for the exceptional service and wonderful experience buying my pre-owned vehicle through Hyundai of Aurora. I could have purchased the same vehicle anywhere, but chose to do business with these fine gentlemen all because of how easy, stress-free, and pleasant they made the car buying experience. They were honest, more than fair, accommodating, and always had the upmost integrity throughout the buying process. These guys are the reference standard for any automotive dealership in Canada. They're truly the best dealership I have experienced in a long while. Thank you again to Bryan G., Tyler W., and Vu T. for a wonderful car buying experience. Highly recommended!! More

Asked Hyundai Aurora service to change my fuel sending unit in 2021. Whatever they did, it caused a.EVAP leak. The fuel pump had to be replaced and I had to complain to Better Business Bureau for Hyundai unit in 2021. Whatever they did, it caused a.EVAP leak. The fuel pump had to be replaced and I had to complain to Better Business Bureau for Hyundai to fix the problem at their expense. The fuel sending unit is gone again, it only lasted three years. They changed the bushings in steering column, the horn stopped working. The engine quit after 11 years. Very disappointed with Hyundai will never buy another Hyundai again. More

I had the pleasure of going to this Hyundai dealership back in July 2024. I met with Matthew a kind and caring individual... I was looking for the 2024 Kona, SUV and Matthew was very helpful, very patien back in July 2024. I met with Matthew a kind and caring individual... I was looking for the 2024 Kona, SUV and Matthew was very helpful, very patient I might add. I walked into this dealership with one thing in mind, looking for "Integrity and Honesty" and I found just that. :) There was another gentleman with Matthew but I cannot remember his name, right now. Overall, the entire time I was there, will be unforgettable. Would I recommend people I know to this dealership "YES" most definitely. See you soon! More

Thanks to Arman I'm back in a new car. This guy they got there is absolutely awesome. Never steared me wrong. Very professional. Listened to my needs. Thanks Arman see you when I need anot This guy they got there is absolutely awesome. Never steared me wrong. Very professional. Listened to my needs. Thanks Arman see you when I need another. More

I expresses sincere gratitude to Arman from Hyundai Aurora for exceptional assistance during a recent car purchase journey. Arman demonstrated professionalism and expertise, guiding through options and Aurora for exceptional assistance during a recent car purchase journey. Arman demonstrated professionalism and expertise, guiding through options and helping find the perfect car. He provided invaluable assistance in selecting the vehicle, thoroughly explaining features, and ensuring understanding. Arman's dedication to customer satisfaction made the experience unforgettable. I recommend Arman to anyone seeking a reliable automotive expert, highlighting his commitment to excellence and genuine care for customers. More

Awesome dealership to deal with. Staff is extremely friendly, knowledgeable and always goes the extra mile. Best dealership we have ever dealt with! Staff is extremely friendly, knowledgeable and always goes the extra mile. Best dealership we have ever dealt with! More

Aurora Hyundai personal made my experience very positive. I was greeted by James Tam and helped with my purchase with no delay. I am telling all my friends and aquaintences that Aurora Hyundai is a great p I was greeted by James Tam and helped with my purchase with no delay. I am telling all my friends and aquaintences that Aurora Hyundai is a great place to buy a car. More

Saw the new vehicle I was interested in advertised, and considering the general lack of supply these days, found it available as promised. Our salesperson Arman Amirvar was very pleasant, knowledgeable and considering the general lack of supply these days, found it available as promised. Our salesperson Arman Amirvar was very pleasant, knowledgeable and helpful, as were the business manager James Tam, and receptionist Linda Rossini in our dealings with them. The car was ready when promised, and the necessary time was taken to demonstrate and explain its features. All in all we were very pleased with the experience. More