73 Ontario Hyundai Dealers

Thank You Kwok for the excellent service. - Robert Beauchamp

Thank You Kwok for the excellent service. I have had issues with Hyundai Myers and had lost faith on Hyundai customer service. You demonstrated patience and explained how your dealership functions. Thanks again for the excellent service, you stole a customer from Hyundai Myers.

I recently had a new service adviser named Vicky and she - Janetblair25

I recently had a new service adviser named Vicky and she was awesome. She listened carefully to all I was saying and immediately got the right people involved. Her attention to detail was amazing and her communication skills were top notchI wish all service advisors had her skills.

My vehicle (2017 Hyundai Santa Fe Sport AWD) was at this - Aristide

My vehicle (2017 Hyundai Santa Fe Sport AWD) was at this dealership for several weeks for a repair covered in part by an extended warranty. The car was released to me on October 31, 2025. Immediately after pickup, I noticed: A persistent low battery warning on the dashboard The oil change reminder was not reset despite servicing The windshield washer fluid was not working These issues were reported to the dealership multiple times and I was told the battery warning was “normal” and would resolve. On the fifth day after release, while driving to work with my wife in the vehicle, the car stalled in the middle of the road, creating a serious safety risk. The vehicle had to be towed back to the dealership at my expense. During towing, the operator pointed out that the battery was loose. Back at the dealership, I was informed the alternator was now damaged and required replacement. The alternator repair was billed to my extended warranty, and I had to pay out of pocket for a new battery, in addition to towing costs. From my perspective, the sequence of events—issues immediately after release, repeated reports being dismissed, and a subsequent roadside breakdown—raises serious concerns about the quality of the initial repair and post-repair checks. I sent a formal demand letter requesting reimbursement of my out-of-pocket costs (towing and battery). The dealership has not responded. I also sought legal advice. I was advised that while there may be a basis for a claim, the cost of litigation and difficulty in quantifying non-pecuniary damages would likely outweigh the financial recovery. For that reason, I did not proceed with a lawsuit. I’m posting this to document my experience. If you use this dealership, I strongly recommend: Carefully inspecting your vehicle before leaving Following up immediately on any warning indicators Getting a second opinion if something doesn’t seem right

I would strongly advise NOT purchasing or serving a a car - Tbirch

I would strongly advise NOT purchasing or serving a a car at Grimsby Hyundai. While the sales experience was fine the overall customer experience was dreadful and concluded with being directly lied to about warranty and other items. The two times my wife and I visited the dealership to purchase our brand new car we were kept waiting well over an hour before being helped. When finalizing the deal the business manager boldly lied about our warranty to try and upsell us on an 11 hundred dollar add-on. When challenged to put it in writing refused to do so. I personally had to contact Hyundai Canada to confirm his baseless claims. Accessories and add on which we were confirmed would arrive and be installed in time still haven’t shown up a week later, and it has been radio scilence from management. Grimsby Hyundai is a great way to wreck the excitement of buying a new vehicle. Be warned!

First interaction was great, sales person was really - Richard

First interaction was great, sales person was really responsive and gave out great information and service. Fast track after the contract was signed. Calls and texts weren't being responded to, car was delivered with missing equipment and running after them for over 2 months now. Spoke to GM and he doesn't care about his customers. Yes I love the car and the product ( this is my 4th Hyundai) but you won't see me buying another car from them, giving them any referrals or giving them money for service in my lifetime. I recommend giving your business to someone else.

All smiles and promises until they screw you over. - kcotto68

All smiles and promises until they screw you over. Sales associate Travis Dezan needs to spend more time actually listening to his client and possibly I would have the car i went to that dealership for. Their rates are crappy for good reason.

I purchased a 2025 Hyundai Tucson Plug‑in Hybrid 2025 - khal

I purchased a 2025 Hyundai Tucson Plug‑in Hybrid 2025 from this dealership in October. The vehicle currently has only about 250 km on it (yes, only 250 km) and it is still fully under warranty. The car has a serious issue: if it sits unused for about 12 days, the battery drains and the car will not start, requiring a jump start. This should obviously not happen with a brand-new vehicle. I brought the car back to the same dealership to diagnose and fix the problem. When I returned to pick it up, I was told that the battery passed their test and they could not find any problem. I explained to the service advisor that I did not bring the car in simply to test one component. I brought it in to identify and fix the problem. His response was that there were no error codes in the car’s system, so they could not do anything. He even claimed that the vehicle is “designed” to be driven regularly and that leaving it unused for more than 12 days is normal. I asked them to put that statement in writing so I could escalate the matter to Hyundai Canada. Of course, they refused. The service advisor then brought me to someone else, presumably his manager, who suggested various unlikely possibilities such as me leaving the lights on or having a dash cam draining the battery. Modern vehicles automatically shut off lights and notify you through the app, so these explanations made little sense. I asked for a real solution. Instead, the manager suggested replacing the 12-volt battery for $480, even though they had already confirmed that the battery was not faulty. When I asked about the battery capacity, he said he did not know and did not bother to check, even though he knew the price. At this point I was already frustrated with the lack of professionalism. While we were speaking, another person—who never introduced himself—shouted at me to pay the bill and leave the store and accused me of questioning his staff’s professionalism. I later understood that he was likely the owner. When I tried to explain the situation and show him the issue on another vehicle outside, he refused to look and simply told me to pay and leave. I told him that if I bought a $20 item from Walmart instead of a $60,000 car, I would probably receive better customer service. His response was: “Next time buy your car from Walmart.” After being insulted in front of my wife, I had no choice but to pay and leave. To make matters worse, they charged me $180 for this visit even though the vehicle is brand new and still under warranty—and the issue was not fixed.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

Buyer beware. - chantalriske

Buyer beware. My experience with Stratford Hyundai felt sneaky and dishonest from start to finish. I did not feel treated fairly as a customer and would strongly recommend choosing another dealership. This is a warning to others.

Avoid. - Disgruntled

Avoid. Happy with my ionic5 but the service from the first point of sale to any follow-up has been terrible. Third time going back to have a simple part replaced that was faulty at purchase and covered under warranty and still not resolved. I will be taking my service needs elsewhere and recommend you do the same! Communication is terrible and not thorough. Car left dirtier than when I left it etc etc

I purchased a 2021 Hyundai Elantra, and within 2 days I - Mohamed Elfarra

I purchased a 2021 Hyundai Elantra, and within 2 days I started experiencing serious issues. The steering wheel was shaking and the car was pulling on the highway. I reported this immediately and brought the vehicle in right away. They initially told me it was an alignment issue and claimed it was fixed—but the problem was still there. After bringing it back again, I pointed out that the front driver-side tire was leaking, but they dismissed it and said nothing was wrong, I ended up finding the leak myself. Later on, they replaced a rear tire, claiming the uneven tread was causing the shaking and pulling. Meanwhile, the front tire I originally complained about was still not replaced, despite clearly having issues. It took them about a month and half just to replace that rear tire, and even after all that, the shaking problem STILL wasn’t resolved. Now they’re saying the issue is the rotors—but refusing to replace them because I’ve put more kilometers on the car over the past month and a half. That makes no sense considering I reported the issue within 48 hours of purchasing the vehicle. This was clearly a pre-existing problem that they failed to properly diagnose from the start. On top of that, the car has an ongoing starting issue that I’ve reported at least four times. Instead of properly investigating it, the manager was dismissive and spoke to me in a disrespectful way, essentially treating me like I didn’t know what I was talking about. This vehicle was sold as Certified Pre-Owned, and the inspection report states the brakes and rotors were in “excellent condition,” which is hard to believe given what I’m dealing with now. Overall, this has been an extremely frustrating experience—poor diagnosis, long delays, lack of accountability, and unprofessional customer service. I would not trust this dealership again.

We went to get our car serviced yesterday - today there - Eleonora

We went to get our car serviced yesterday - today there is a massive oil leak, engine light is on and there is a terrible smell. When calling to get help, as the damage was clearly caused by the service yesterday, they said they are “fully booked” and “just don’t drive”.

Courteous knowledgeable friendly staff. - Bacarlow

Courteous knowledgeable friendly staff. I would absolutely recommend them. All our questions were answered and we felt quite comfortable purchasing our new vehicle there. Thanks for your help.

I received the worst customer service from Andrew and - Dana

I received the worst customer service from Andrew and Chris. There was little to no communication. And part of the information I was given was inaccurate. This lead to my warranty claim running out and I am now over my km's and would have to pay out of pocket. It's really great knowing they take no responsibility in this. I WILL NEVER buy another car from Kitchener Hyundai and recommend if you want to buy a hyundai and get it serviced by hyundai take it to any other hyundai dealer.

Shane Hiemstra. - minerpaul

Shane Hiemstra. Everytime i go there Shane is so good with me...He is the greatest..i go there as he is the best. Thanks Shade from Paul Miner

By far the worst dealership someone could ever deal with - j.maone

By far the worst dealership someone could ever deal with if buying a vehicle They are untruthful , inconsistent and their staff lacks knowledge when communicated about the products they are selling . Save your time DO NOT go to this dealership they have poor everything including management

My son was in the market for his first car. - aquababy69

My son was in the market for his first car. We went to all dealerships in Sudbury and Sudbury Hyundai staff were by far the most friendly, informative and friendly of all of them. Nancy and Sean answered all our questions and more. They made this a great first time car shopping experience for my son. THANK YOU!!! I highly recommend dealing with them.

The absolute worst service I have ever experienced. - John

The absolute worst service I have ever experienced. Totally non-responsive. Would not change a simple battery that was under warranty. Had my new Sante Fe towed there 3 times with a dead battery and would not change the battery. Guess what on the 4th time I towed it to Mountain Hyundai and they confirmed the battery was defective and this time it cost me $600. Hamilton Hyundai dragged their feet and simply waited until the warranty was finished. Hamilton Hyundai kept my car for a week and said just pick it up we don't know what's wrong with it. Just a simple battery swap would have kept me a loyal customer. Shame on them! Honda next time!

I had a very wonderful experience because they were very - ban26pal

I had a very wonderful experience because they were very kind and helpful to us.

Full of lie when you buy a vehicle from them saying oil... - Raj

Full of lie when you buy a vehicle from them saying oil change for free and tire change life time and warranty info full of lie overall customer experience bad and said rust proof but car is full of rust

Service department very rude. - bluesgirl90

Service department very rude. Had some warranty issues done in London and now this year it happened again leaking oil . Collingwood told me I had to take it back to London. Phoned Barrie and they booked it right away.

I had a very disappointing experience at Stouffville - Sheraz

I had a very disappointing experience at Stouffville Hyundai, and I would not recommend this dealership. I visited to trade in my black 2020 Hyundai Sonata Preferred (81,236 km) for a red 2022 Sonata Sport (around 73,500 km), listed at about $18,798. I was completely transparent about my car having an accident listed on Carfax, and as I was told by the previous owner, it was only a front bumper replacement with no insurance claim. Initially, I dealt with a salesperson named Sam, who was fine during the test drive. But things quickly became frustrating afterward. Instead of giving me proper numbers, I was repeatedly asked how much I originally paid for my car — which is not relevant to determining trade-in value. I clearly said I wasn’t comfortable sharing that information. Then the sales manager, Shayne Sequeira, stepped in and continued asking the same question in a dismissive tone, which felt very unprofessional and pressuring. After waiting more than 30 minutes, they came back with a trade-in value of just $7,500 for my 2020 Sonata. This was shocking, especially considering other platforms like Clutch and CarDoor were offering me around $14,000 for the same vehicle. Overall, I wasted nearly 2 hours at the dealership plus another hour traveling, only to receive a lowball offer and deal with unprofessional behavior. I would strongly advise others to avoid this dealership and explore better options elsewhere.

The service was excellent and fast. - bob

The service was excellent and fast. Kent Watson is a knowledgeable person with very good demeanor. This was my third visit to Hyundai Kingston and every visit was great.

I would not cross the doorway of this dealership ever - oredeposits

I would not cross the doorway of this dealership ever again. If you do beware

Very poor follow up. - ValleyGirl

Very poor follow up. If you are buying a used car outright they cannot make money as they would if paying in monthly payments. Had to call dealership multiple times to speak to sales rep, then call again for outcome of autobody repair after awaiting call back for 2 weeks. Feel like once they have your money, they do not know who you are, and make very little effort to help. Follow up needs to be 75% of a salesperson job. Maybe training is needed in this area.

The receptionist (Diane) was very helpful and very - Marilou Reiko

The receptionist (Diane) was very helpful and very friendly to me. Which I am very surprised when I got inside and started to tell her my situation. And she listened to me which I appreciated it so much. I wasn't sure, if they will entertain me or take me seriously. When I know that they take me seriously that is when I decided to buy your car. Tre Parke was also very helpful and very patient with me. I asked so many questions but he did it very well. The finance lady (Shestin) did the same too.

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

Just a shout out to Kathie Foster in particular (yes, the - peters

Just a shout out to Kathie Foster in particular (yes, the cat lady) who exemplifies what excellent service and commitment to the customer experience should look like. We had some problems with Hyundai Canada and Kathie came on board and championed our situation. I am not a very approachable person and don't like to have my personal space invaded. It's just who I am. Kathie got/gave a hug today. If the enormity of this is lost on you, then I can only try to understand.

I enjoyed a friendly welcome into the Hyundai fold, - Andrea from Canada

I enjoyed a friendly welcome into the Hyundai fold, especially staff offers to tutor me in the workings of my first hybrid vehicle, and invitations to call whenever I had questions about anything. They were always readily available with helpful answers about this quiet, smooth riding car with its surprisingly luxurious features. They have reason to be proud of the Hyundai brand, and it shows.

Very good experience. - Camper

Very good experience. Dave answered all our questions and if he did not have the information he found someone who could answer our questions. Service department also very ready to help .