Adam Frankel

Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

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Steve MacIsaac made our most recent car buying experience a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. He was patient as we worked together to determine which car would best meet our needs, including allowing us the opportunity for repeat test drives once we had the vehicles narrowed down. We felt Steve was working to meet our needs through the entire process including the final purchase and delivery. Upon delivery, Steve introduced us to Adam, our delivery specialist, who spent a couple of hours teaching and showing us all the features that were available on our vehicle. When Adam finished, we were much more confident and excited to take advantage of all the car had to offer. Steve did a final check in with us as well to make sure everything was to our satisfaction - we could not be happier and look forward to many reliable and enjoyable years with our new vehicle. Thank you Lexus of London. More

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Lisa was very helpful and kind person. She took care of our needs. Best sales person She took care of our needs. Best sales person More

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Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More

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Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More

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Lisa Ali was our advisor and she was very helpful. She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our pu She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our purchase. Phone calls were answered directly or returned promptly. She was a pleasure to deal with and made our first experience with Lexus a very positive one. More

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We had a great experience at Lexus of London. Lisa Ali was very helpful, answering all our questions, and providing multiple opportunities for a test drive. We love our 2024 Lexus RX350! We would Lisa Ali was very helpful, answering all our questions, and providing multiple opportunities for a test drive. We love our 2024 Lexus RX350! We would also like to give a shout out to Adam, our delivery specialist, who was so knowledgeable and so patient! More

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Excellent Experience! From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professiona From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professional and helpful. Will defiantly purchase from here again. Thank You all. John More

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Excellent service! Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa patiently answered all my questions in a friendly, engaging and knowledgable way. Lisa immediately put me at ease with her friendly and thoughtful approach to purchasing a vehicle. Lisa connected me with a service attendant, Adam Frankel who clearly explained how the car works, and I will need another session of instruction from him! Lisa gave me a gift at the end of my purchase. A beautiful Lexus quality beverage container packaged attractively I thought it was very classy and very special. I look forward to dealing with Lisa again in the future. . More

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Jillian was very courteous, professional, and possessed a high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger wou high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger would be more appropriate, as we leave the vehicle home when we travel, thus we would not have a dead battery upon arriving home. I would like to also note that our initial purchase was a Rx500h. My lady was unsure of the colour but we purchased the vehicle. After seeing a blue RX on the road, she changed her mind. Contact was made with Jillian and she arranged to stop the sale of the 500h and we ended up buying the 350h. A big thank to Jillian for completing the sale adjustment without any difficulties. I would also like to thank Reece in finance for his assistance and help working out the financing details, and Adam for introducing us to the huge array of electronics in the vehicle and assisting with meshing of the vehicle electronics with the Lexus app on our phones. More

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