Christopher Ouellette

This was our first Lexus purchase (after 8 straight Audi vehicles). Our experience was nothing short of exceptional. Lisa was extremely professional, fair, & courteous in arranging the sale. The price br vehicles). Our experience was nothing short of exceptional. Lisa was extremely professional, fair, & courteous in arranging the sale. The price breakdown was transparent and very fair. She answered all (our endless) questions promptly & clearly, and was an absolute pleasure to deal with...probably the best sales associate I've dealt with in over 12 vehicle purchases over the years. The financing arrangements were smooth, clear, & concise. The day of delivery went without a hitch, & Brenden was a huge help in explaining the layout of the vehicle's workings & setting up our user profiles. After many years at Audi, we would definitely purchase another vehicle at Lexus of London (helps that we love the NX 450h+ so much!!) More

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London Lexus provided me with excellent customer service from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduc from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduced to Lisa A. She was fantastic! From the minute I sat in her chair she was attentive and supportive through the entire process. Such a pleasure to deal with. Lisa made it all so easy! Thank you More

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From the moment we sat down with Steve MacIsaac we felt very comfortable dealing with Lexus of London. When we drove away with our new car we knew we made the right choice. very comfortable dealing with Lexus of London. When we drove away with our new car we knew we made the right choice. More

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Such fantastic service at Lexus of London! We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past. This is our first experience with Lexus of London and we can't say enough about it. Highly recommend! More

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This was our first experience with Lexus of London and it was excellent from start to finish. Our primary contact was Lisa Ali in the Sales Department who we can highly recommend. She was very easy to work w was excellent from start to finish. Our primary contact was Lisa Ali in the Sales Department who we can highly recommend. She was very easy to work with, knowledgeable, very personable and responsive, in a word professional, making our transaction smooth and stress free. If you are looking at buying or leasing a car from Lexus of London ask to speak to Lisa. You'll be in good hands. More

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From the moment you enter, you feel welcome at the dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communica dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communication. I was told that the VIN would be supplied well before the vehicle arrived, but that wasn't the case. It left me scrambling to get all of the paperwork in place at the last moment, and in a compressed time frame. At the same time, I felt pressure from said department to come in immediately to take delivery, possibly because they wanted to make month end quotas. More

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I recently had a wonderful experience purchasing my new vehicle. Thank you to Lisa for your exceptional service from start to finish. Thank you to Adam as well for his time and patience walking me throug vehicle. Thank you to Lisa for your exceptional service from start to finish. Thank you to Adam as well for his time and patience walking me through the operation of my new vehicle. I would recommend using the Lexus of London Team to anyone looking to purchase a new Lexus. More

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Lisa at Lexus of London was absolutely amazing to work with. From start to finish, she was excellent with communication, very transparent, and always made sure I knew exactly what was happening throughout with. From start to finish, she was excellent with communication, very transparent, and always made sure I knew exactly what was happening throughout the process. She was friendly, professional, and incredibly easy to work with. Chris from Financial Services was also fantastic. He made the financing process simple, clear, and stress-free, and was a pleasure to deal with. Adam, the Delivery Specialist, was amazing as well. He took the time to walk us through everything and made the delivery experience smooth and enjoyable. The entire team made the experience a breeze from beginning to end. I would highly recommend Lisa, Chris, Adam, and the team at Lexus of London. Thank you for such a great experience! More

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Buying a new car is a BIG deal for me as I grew up in the car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those co car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those cool options! Since they are gone along with their Chrysler dealership in a small Bruce County town I was left with the awesome task of sourcing ‘new wheels’ with the help of my grown kids. Their research and recommendations took me to Lexus London which proved to be just the place I needed to land. I was thrilled to work with Lisa Ali ! A female selling cars! YES! I could totally identify with her and was so impressed with her knowledge, her friendly professionalism and excellent advice. We found my dream car with the features I wanted, the colour and the interior and landed on the price tag! All with some fun chatter about my prior experiences as a woman trying to buy a car! Lisa confidently lead me through the payment options which shifted my thinking from a cash deal to leasing. What was most impressive was the fact that we could talk cars, talk finance, talk options and my opinion mattered and my knowledge of the car business was acknowledged and celebrated! Lisa was just the person I needed! Lisa was on hand to present my keys after my time with Chris Ouellette, another stellar person who made me feel like a valued customer just like Lisa did. I am loving my LEXI…so far she has impressed me, just like the staff who encouraged anxious me to get in and drive her. Lisa said, ‘Deb, your new car has four wheels and a steering wheel like your old one. Just get in and drive her’! “ I did and I haven’t looked back! Well done Lexus London, Lisa, Chris and Brenden who patiently explained the many awesome operating features. I am still playing and learning… and treating Lexi like gold! More

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Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

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