Brenden Gillespie

This was our first Lexus purchase (after 8 straight Audi vehicles). Our experience was nothing short of exceptional. Lisa was extremely professional, fair, & courteous in arranging the sale. The price br vehicles). Our experience was nothing short of exceptional. Lisa was extremely professional, fair, & courteous in arranging the sale. The price breakdown was transparent and very fair. She answered all (our endless) questions promptly & clearly, and was an absolute pleasure to deal with...probably the best sales associate I've dealt with in over 12 vehicle purchases over the years. The financing arrangements were smooth, clear, & concise. The day of delivery went without a hitch, & Brenden was a huge help in explaining the layout of the vehicle's workings & setting up our user profiles. After many years at Audi, we would definitely purchase another vehicle at Lexus of London (helps that we love the NX 450h+ so much!!) More

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Lisa was great from start to finish in helping us secure the exact make/model/trim we were after! the exact make/model/trim we were after! More

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Exceptional customer service from Lisa Ali! Friendly, professional and knowledgeable. Highly recommend this dealership. Lisa’s the best! Friendly, professional and knowledgeable. Highly recommend this dealership. Lisa’s the best! More

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Such fantastic service at Lexus of London! We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past. This is our first experience with Lexus of London and we can't say enough about it. Highly recommend! More

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Gent was extremely helpful in making the car buying process smooth. He provided friendly service throughout and made the entire experience effortless. I really appreciate his help and would definitely process smooth. He provided friendly service throughout and made the entire experience effortless. I really appreciate his help and would definitely recommend him to others. More

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We are long time customers of this dealership and this experience certainly confirms our past and current patronage,delivering a quick and painless process. The greeting by Lisa at the beginning was more experience certainly confirms our past and current patronage,delivering a quick and painless process. The greeting by Lisa at the beginning was more than good. Her treatment of us belongs in the superb area. Initially she greeted us and her first action was to make sure we were comfortable in her work area and to go and ensure that it was not someone else’s appointment. She took a minute to find out what our needs were in a car when she identified the need to accommodate a walker. She took me out to the parking lot and showed me an RX .,an NX and aUX. we tried the trunk level in all three the RX 350 was too high , the UX too small all round, but the NX was just right. At that point, we left for the day to consider our options. when we returned. to the Lexus store we were met by Lisa and she came with me for a test drive . After that, we left for the day. I returned the following day, was greeted by Lisa, and we sat down to to negotiate prices and options on the car. At all times, Lisa was prepared, professional, and more than reasonable with the negotiations. In my past life I managed sales and service representatives for Bell Canada and have an appreciation for the value of immediate customer feedback. WELL DONE! To Lisa, and all of the staff, that prepared my car for me and the open road. More

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Buying a new car is a BIG deal for me as I grew up in the car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those co car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those cool options! Since they are gone along with their Chrysler dealership in a small Bruce County town I was left with the awesome task of sourcing ‘new wheels’ with the help of my grown kids. Their research and recommendations took me to Lexus London which proved to be just the place I needed to land. I was thrilled to work with Lisa Ali ! A female selling cars! YES! I could totally identify with her and was so impressed with her knowledge, her friendly professionalism and excellent advice. We found my dream car with the features I wanted, the colour and the interior and landed on the price tag! All with some fun chatter about my prior experiences as a woman trying to buy a car! Lisa confidently lead me through the payment options which shifted my thinking from a cash deal to leasing. What was most impressive was the fact that we could talk cars, talk finance, talk options and my opinion mattered and my knowledge of the car business was acknowledged and celebrated! Lisa was just the person I needed! Lisa was on hand to present my keys after my time with Chris Ouellette, another stellar person who made me feel like a valued customer just like Lisa did. I am loving my LEXI…so far she has impressed me, just like the staff who encouraged anxious me to get in and drive her. Lisa said, ‘Deb, your new car has four wheels and a steering wheel like your old one. Just get in and drive her’! “ I did and I haven’t looked back! Well done Lexus London, Lisa, Chris and Brenden who patiently explained the many awesome operating features. I am still playing and learning… and treating Lexi like gold! More

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I had a great experience at Lexus of London. The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth a The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth and enjoyable. Highly recommend connecting with Lisa for a top‑tier experience. More

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Lisa Ali was exceptional to work with through my car buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, understood what mattered to me, and genuinely cared about making sure I felt comfortable with my decision. She was incredibly friendly, knowledgeable, professional and thorough. She took the extra time to explain the entire process, all details about features and price, answer my questions, and make sure I understood without ever making me feel rushed or pressured. What stood out most was that she listened to what I needed, understood my concerns (about being a short woman and not fitting well in most cars), and helped me work through the things that were important to me. Excellent buying experience! There is something especially valuable about women helping women, and I truly felt that, throughout the whole process. I am thrilled with my new vechicle! If you're looking for a knowledgeable, trustworthy and professional Sales Person (female) who will listen, explain your options and genuinely look after you throughout the car-buying experience, I highly recommend Lisa Ali at Lexus of London. More

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Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More

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