Rick Watson

Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

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Everything was well organized and they were very knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. More

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I choose this dealership because of rick Watson, reliable vehicles, knowledgeable staff, excellent customer service. vehicles, knowledgeable staff, excellent customer service. More

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Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More

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Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More

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Rick, was easy to work with, not pushy and patient. He knew his stuff and could answer all my questions. Sometimes twice. He knew his stuff and could answer all my questions. Sometimes twice. More

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Treats customers well. Very pleasant. Professional and thorough. Lots of follow up. I am a return customer Very pleasant. Professional and thorough. Lots of follow up. I am a return customer More

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Rick is always two steps ahead, making car buying super easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. More

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Rick Watson was great on purchasing our new vehicle, and the staff was very friendly and welcoming. the staff was very friendly and welcoming. More

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Rick is a very professional salesman treats customer with care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership an care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership and I can see some differences. I still prefer more the original private owner dealership that treated customers very personal with care, including providing the usual new car welcome kit (4/5 bottles of car care products labeled with Lexus logo) which is now discontinued. More

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