480 Ontario Used Car Dealers

We have just left this dealership and we are at a - Loren.raan

We have just left this dealership and we are at a complete loss for words. We we have never in our lives been treated with such insult and disgust - and in front of our two children to make matters worse. After speaking to a sales rep (who we were told was new) we drove over an hour-and-a-half to view the car of interest and to get further details. We were attended to by a different sales rep named Stacey Cooke- he was polite and wanted to help us and explained the details and the situation. He showed us the car and assessed our car for a trade in value. For one reason or another - the details were not as we had thought therefore we asked to speak to a manager for clarity. This is when things got so bad - we are in shock that it even happened. A “manager” by the name of Paul Tavernese approached. We felt his demeanour from the get-go was far from friendly but rather stern, unwelcoming and aggressive . He repeatedly called us liars and told us to get out of the show room. We tried to explain repeatedly that we were not lying and that we had gone out of our way to come to the showroom this evening. His behaviour became increasingly aggressive to the point of him telling us to just get out of the showroom and to get “out of here with your lies” followed by “yeah, yeah yeah - just go write your google reviews “ were his exact words. We told him that even if there was some kind of miscommunication or misunderstanding, there was ZERO need for a manager to speak that way to ANYONE and especially not customers, in front of other customers and in front of his own staff. He responded by saying “you can’t make me change and be respectful - who’s going to change me - you? I can do whatever I want. I can say whatever I want - it’s a free world” we explained that we had left our jobs early, picked up our kids from School and travelled with our disabled son to visit the showroom. We had not walked in “screaming, lying, swearing, insulting” - we were simply looking to get more details on a car we thought we could purchase. There was nothing but anger on his face and honestly, we are grateful things did not get worse. When I told him that someone that speaks to other human beings/customers , with such disrespect and a lack of decency must have a very unhappy life (truly the only explanation I could think of in my mind for his disgusting behaviour) - he responded by saying that he had “a fantastic life and that I should see his home”. I don’t know what level of professionalism is expected from those who represent Ford - but this can’t be it. This behaviour shouldn’t represent any company or organization! Please, Ford - if you see this review - request the camera footage of what happened this evening and listen to the dialogue that took place both in the main showroom and the area where this “manager” sat (small office area on the right as you enter the showroom). It is beyond insulting and it’s an embarrassment to your organization. We were prepared to make a deal today - even when the details weren’t exactly as we had thought - but no one should ever make any kind of a business deal after being treated in this matter and being insulted in such a disgraceful way. We were literally shaking when we left. (For reference this occurred on Thursday, September 12 - approx time 5:30. I wore a green dress, my husband a beige cardigan - our children sat in the guest area. Car of interest was Ford Escape - Plug in Hybrid)

I am thrilled with my recent vehicle purchase. - plntapes13

I am thrilled with my recent vehicle purchase.Jason took care of me from start to finish and a total professional salesperson A great positive experience ,everything was taken care of to make the transaction go smoothly Thanks bill

We recently took delivery of a 2025 Volvo S60 Ultra & - MYTVMI

We recently took delivery of a 2025 Volvo S60 Ultra & couldn’t be happier with the white glove service from the dealership. They looked after our every need including a fair price for our 2016 S60 trade in.

Very good service dealing with Dave is always a pleasure. - bret.filion

Very good service dealing with Dave is always a pleasure. The rest of the as well.

I highly recommend you visit Jeremy Kim at PFAFF BMW if - Talvin

I highly recommend you visit Jeremy Kim at PFAFF BMW if you're looking to purchase a new or pre-owned vehicle. His professionalism and product knowledge can't be beat. Jeremy was thorough, patient and pleasant throughout the process. He took great care in making sure my car was in excellent condition before delivery. Never felt like he was working for the commission.

I received amazing service from everyone that helped me, - Gerry

I received amazing service from everyone that helped me, especially Jordan. I am from out of town, and he made the process of buying a trailer without even seeing their products upfront easy and without worries. I highly recommend them.

I had a good experience at this place. - Asli

I had a good experience at this place. They cleaned my SUV very well. I would definitely go back again. Thank you Southbank Dodge Chrysler LTD.

Unsuccessful in sorting our numerous issues with truck on - D.truman

Unsuccessful in sorting our numerous issues with truck on repeated visits. Recommended to seek second opinion.

From the outset I felt very comfortable dealing with - pflaxman

From the outset I felt very comfortable dealing with Larry. Process was made simple and straightforward. He is very knowledgeable and pleasant to deal with. This is my first time at Erin Park Toyota and I will certainly highly recommend Larry Kuka to my friends.

Bought a used Ram 2021 short box very rare truck to find. - Cmorneau

Bought a used Ram 2021 short box very rare truck to find. Trades in my 2023 warlock I was very pleased by service from both salesmen and the finance person

Have been a client of this company since 2005. - bashall

Have been a client of this company since 2005. Highly recommend to anyone thinking of purchasing a vehicle. Have always felt comfortable in dealing with the staff. I find them professional, trustworthy and friendly. They always explain everything in detail and give me options. An extra special shout out to Dawn C. She is exceptional and you are lucky to have her.

I have never been treated worse. - Tiffany

I have never been treated worse. Lied to, gaslighted, made to feel like the issues I am having getting ahold of ppl since MARCH over and over and over again is my fault. The worst customer service I have ever experienced. You guys have made me cry, made me feel stupid and did not do what was promised without me begging and calling and emailing (which I find out now I had the wrong e-mail so I can let that part go) but come on. People are not made of money and life is hard as it is and for myself, I was so kind and tried my best to be for the past few months until today when I asked for the owner's information and was told Corbin was the main guy. Sure, for the service dept. but who is above him? I asked who paid his pay cheque and the guy being a smart a** said the accountant and they can't do anything for you.... OBVIOUSLY. I am not an idiot. He then finally said Larry and said there is NO WAY of contacting him. Pardon? Does this Larry guy not want to know how terrible some of his customers are being treated? Instead of turning things around on the customer and being defensive, try saying sorry. Do better 5 Star. It is not the customer's job to follow up 100 times because we are ghosted. I spoke to Hadi and he said to call back today and it was his day off... like he knew this and still said for me to reach out the next day. The guy who sold me the car did the same thing. Told me the car would be ready and to call the next day and he was off! Honesty would have gone a long way in this situation. There is much more to this situation but it is too much to list. Being told the deal went through, when it hadn't yet, being told the car was ready for pick up over and over again when it wasn't, being told the car would be clean and it was filthy and then take it in to be serviced and the air conditioning was fixed but the car was still filthy and the other small things were not done and I could not get my spare key back. Then today I was told if I wanted by key, why didn't I just come and get it? I am going in tomorrow for a "clean" and the other things I need done but I am not hopeful I will be treated with respect and that the job will be 100% done. Not happy. I absolutely HATE acting like a Karen but this has been a mess from the start. I hope this message is taking in as a learning experience and they can do better from here on on with their communication and own what they need to work on.

Very Happy with Surgenor Hyundai They replace a - radioham100

Very Happy with Surgenor Hyundai They replace a damage exhaust flex pipe when it should been done and fix by where i bought the car in Gatineau Hull Hyundai while they said they would not fix because of the damage what can they understand it was damage when i pick the car on my second oil change i deside to stop at a oil changer they told me there was a oil pan leak and flex pipe damage plus there was a lot of mud ask the Dealer to clean it but nothing was done by the Gatineau Hyundai dealer where i purchased the vehicle ...... Thank You to Jayce and is Service Team Giving Them the 5 Stars

David Belsky, business manager, was great to work with. - Mike

David Belsky, business manager, was great to work with. He went above and beyond and made it all easy. Thanks!

Nurse Chevrolet is friendly and professional service. - Frontlineelectrical

Nurse Chevrolet is friendly and professional service. They provide the services you want or need and don't try to upsell you on unnecessary extras.

Great service and staff. - LeeAnn

Great service and staff. Easy purchase and best of all fantastic vehicle, just what I wanted.

There seems to be a major internal communication issue - chrisN

There seems to be a major internal communication issue within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to test drive and finalize the deal the first question I asked was "is this vehicle available ?". I was assured it was. Working with sales consultant Desmond Liu we discussed pricing and the fact that this would be a simple cash purchase. I then agreed to travel to the dealership working within the sales consultants' schedule in 2 days time. The day following our discussion I reached out to the sales consultant to reschedule our meeting to an earlier time after changing around my schedule and making hotel reservations. I received a call from Desmond stating "Oh bad news the car is sold" he then went on to state that in fact it had been conditionally sold for several days, but he did not know about it. Is seems that whatever internal process is used to tag a vehicle as sold is not effective and the sales team are attempting to sell vehicles that are not available. In either case this represented a significant waste of my time and effort. It appears that a there needs to be a review of the sales and inventory system with clear communication to sales staff as to what the inventory actually is especially when a potential client is traveling a significant distance to purchase a vehicle.

Sunil Patel is excellentat Pickering Honda. - Dorel

Sunil Patel is excellentat Pickering Honda. Great service provided by Sunil at Pickering Honda.!!Thanks!

Good customer service, attentive, friendly and helpful - cj133young

Good customer service, attentive, friendly and helpful staff . Over all a good experience would recommend.

Excellent service, very professional & knowledgeable. - bdegano

Excellent service, very professional & knowledgeable. Smoothest transition getting my new car lease. Immaculate reception & facilities.

Purchased a used vehicle from NewRoads Subaru Newmarket - Robert

Purchased a used vehicle from NewRoads Subaru Newmarket in September 2024. Good sales experience overall, although had to wait a week for delivery of the car while Safety inspection and some minor body repairs were completed.

I purchased my beautiful Volvo xc90 from curve motors few - CH HH

I purchased my beautiful Volvo xc90 from curve motors few weeks ago , Amir helped me with the purchase. He answered all my questions before & after I pickup the car. highly recommend this family own business to whoever looking to buy a new looking used car.

Billy was very responsive to what we were asking and done - Ben Yip

Billy was very responsive to what we were asking and done perfectly. He helped and made the buying process smooth and easy. We love the car very much.

Excellent service I thank you. - edisson

Excellent service I thank you. Looking forward until next time.well welcome Thank you Edisson Kambanda

AVOID THIS PLACE. - JG

AVOID THIS PLACE. Service manager lied to me about the services that were rendered. She didn't know my dash cam was active and caught everything. My vehicle ended up being extremely unsafe to drive because I had a loose wheel. Luckily, I decided to go to the Canadian Tire down the road immediately, otherwise it wouldn't have been caught. I paid an inspection fee and the mechanic couldn't even tell that I had a loose wheel. And when I called them about it, Amber (the manager) told me that my Jeep was never lifted off the ground. When I told her my dash cam was active and did in fact show that it was lifted, she immediately refunded me. How many other people have they lied to like this? How many other people's money did they wrongfully take? I could have killed someone or been killed myself, but the manager and service advisor tried to lie and gaslight me. I also recorded my conversation with her in which she lies to me several times. Please do yourselves a favour and AVOID GOING HERE. This place is full of snakes who will happily take your money and lie to your face.

Terrible dealership. - Stephen Wilson

Terrible dealership. They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-Aid and provided no support on our latest purchase. False promises, lip service then radio silence. We had many issues with our 2024 Atlas that were ignored and were never corrected. The arrogance and lack of support from the dealership and Mike forced us to trade the Atlas in at 11,000 kms and purchase a new Lexus. If you are thinking of purchasing a VW from Waterloo VW or Mike Rabb, you may want to think twice!

This dealership has changed so much for the better. - Gingermomma

This dealership has changed so much for the better. The employees work together to help everyone! We’ll done

Just picked up my 3rd Mini in 7 years. - Bullbarn

Just picked up my 3rd Mini in 7 years. My husband won't deal with any other dealers. We agree the customer service is worth every penny!

Carlos was very pushy and tried to sell me a car with no - s.suhean

Carlos was very pushy and tried to sell me a car with no air conditioning

Worst service, very disrespectful, never had such a bad - Ygudkov

Worst service, very disrespectful, never had such a bad experience as I’ve had with Wayne.