5 Star Dealer
London, ON
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323 Reviews of 5 Star Dealer
This dealership is one of those nightmare dealerships you hear about. They are criminals that will do anything to make a sale. Avoid this place at all costs. hear about. They are criminals that will do anything to make a sale. Avoid this place at all costs. More
Jeff Gagen is delightful to deal with but the rest of the sales team is a joke. ANDREW specifically is a condescending xxxxxxx who is ok sending out broken vehicles and lying about safeties sales team is a joke. ANDREW specifically is a condescending xxxxxxx who is ok sending out broken vehicles and lying about safeties More
My husband bought a car from them 3 years ago. .... now the car is worthless. The whole undercarriage of the vehicle is rotted out and cannot be repaired. Waste of money spent. .... now the car is worthless. The whole undercarriage of the vehicle is rotted out and cannot be repaired. Waste of money spent. More
Terrible for so many reasons. zero-star option? Avoid this place. If you have crappy credit, there's other options! Spent two years trying to continue to fix my car with my me zero-star option? Avoid this place. If you have crappy credit, there's other options! Spent two years trying to continue to fix my car with my mechanic and I finally traded it in. SO many issues. And when I picked it up it was hardly clean or detailed, cause they "had a new guy". Very Shady. Andrew the owner is no where to be found when there's an issue. More
horrible people gaslighters manipulators especially their manager andrew . he is so unprofessional he bullies his customers and then gaslights them when they find out the actual truth he allows his machanics manager andrew . he is so unprofessional he bullies his customers and then gaslights them when they find out the actual truth he allows his machanics to brush off safety issues with vehicles . the sold me a vehicle with no oil in it and braking issues . the engine is now damaged and they brush it off by saying it’s a sensor issue they tried telling me clunking and skating on ice sound is normal for the vehicle i have …. they take no responsibility or accountability for their actions i almost got into a huge accident after the ending stalled on a busy intersection out of nowhere More
I would avoid this dealership at all costs. The staff don’t know what the words customer service are. Wanted to buy a car from them and they can’t even give me details about the car nor can the The staff don’t know what the words customer service are. Wanted to buy a car from them and they can’t even give me details about the car nor can they give me a ballpark idea what the car would need for a safety. In order to buy a car it would be pretty useful to know if it needs just brakes for a safety at a couple hundred dollars or a transmission at thousands. Clearly they don’t want to sell cars unless you can buy one without any questions because as soon as you ask questions they dodge the questions and just say it’s up to you to figure it out I’m sorry but am I the one selling the car or the customer buying it. Complete joke of a car dealership. Couldn’t recommend less. Would have given 0 stars if that was an option. More
Put a deposit on a vehicle a week ago and have had the date for pick up changed three times already. Seems the back end team needs some work, shouldn’t take a week for a safety and licensing to get finish date for pick up changed three times already. Seems the back end team needs some work, shouldn’t take a week for a safety and licensing to get finished. As far as Sales Person I dealt with, Aaron was awesome and did everything he could to get things set up and rolling. Just sucks that their lack of urgency then goes back on the sales team that bust their butts to make people happy. More
My daughter bought her first car from this place and had numerous problems, had to get it towed back out of pocket from sarnia and now being ghosted when trying to call anyone on the matter. And she only dr numerous problems, had to get it towed back out of pocket from sarnia and now being ghosted when trying to call anyone on the matter. And she only drove off the lot when her brakes give out More
If I could give zero stars I would. All was great until the sales were final and the issues that were suppose to be fixed before we picked up our car were not fixed. When we tried to re All was great until the sales were final and the issues that were suppose to be fixed before we picked up our car were not fixed. When we tried to reach them, we were ignored. No one would ever call us back. Not even a year later, more issues and still they don't care. We purchased two vehicles and both are not safe to drive. Worst car buying experience ever. More



