Southbank Dodge Chrysler LTD

I recently had my vehicle repaired at Southbank Dodge in Ottawa, and I was very pleased with the experience. Their prices were quite reasonable for a dealership, but what really stood out to me was their ex Ottawa, and I was very pleased with the experience. Their prices were quite reasonable for a dealership, but what really stood out to me was their excellent customer service. Before bringing my vehicle in, I had a mechanic friend inspect it, and he diagnosed the problem and identified the part that needed to be replaced. When I explained this to the service team at Southbank Dodge, they respected my situation and didn’t try to pressure me into paying for an additional diagnostic test or any unnecessary services. They listened to what I had to say and proceeded with the repair. I also want to mention Collin in the parts department. He was great, very knowledgeable, and extremely helpful throughout the process. He even held the part for me for almost a week, which made everything much more convenient. I really appreciated their honesty, professionalism, and willingness to listen to their customers. It’s refreshing to deal with a dealership that doesn’t try to push unnecessary charges. Overall, I had a great experience and would definitely recommend Southbank Dodge to anyone looking for reliable service at reasonable prices. More

I am fairly new to this dealership but for the past 3 years I’ve always felt like I’ve been a long time customer. years I’ve always felt like I’ve been a long time customer. More

Great sales & after-sales services. Highly recommended dealer for Dodge, Jeep, Ram, and Chrysler. Keep it up. Highly recommended dealer for Dodge, Jeep, Ram, and Chrysler. Keep it up. More

Southbank Dodge has been our go to dealership since we bought our truck 4 years ago. Always professional, friendly and caring. Thank you bought our truck 4 years ago. Always professional, friendly and caring. Thank you More

I brought my Ram 1500 in for a routine oil change and detail as well a some brake and muffler work. My detailing appointment was for Monday, but they did everything else instead. That was the only item w detail as well a some brake and muffler work. My detailing appointment was for Monday, but they did everything else instead. That was the only item with a tight appointment. I had to call them on Tuesday to get updates. At the end of Tuesday I called to learn it still wasn't done. I said I needed to pick it up anyway because I had an 11am Wednesday appointment. But I was assured they'd start it at 8am and would be ready in time. I ended up leaving the dealership at 11:40... my appointment missed and tough to reschedule. When it was time to pay the bill, the receptionist refused to end a non-vehicle related conversation with the guy ahead of me. Luckily I got an automatic message from the dealer that allowed me to pay online, because that conversation never did end. When I got my truck, my rims and seats hadn't been cleaned. They came out and cleaned my rims and without looking said my package didn't include a seat shampoo. They had done it the previous 3 times. I normally get better service there and wasn't going to leave review. But after I texted the dealer with my dissatisfaction, they offered to call to discuss. But they failed to call the first 2 scheduled times, and still haven't responded to the text I sent them 24 hours ago, so here we are. More

Very good car detailing and shampoo. The service was excellent, from the appointment booking to the bill payment! The service was excellent, from the appointment booking to the bill payment! More

Purchasing a new vehicle can be stressful! Our recent experience with Southbank was amazing, I felt respected, listened to with no pressure! Everyone was so helpful, from Devon to Vanessa and Our recent experience with Southbank was amazing, I felt respected, listened to with no pressure! Everyone was so helpful, from Devon to Vanessa and all who were involved. We would definitely recommend Southbank to anyone and friends. We definitely will purchase again from this dealership! Thank you for a stress less experience! More

Great experience at Southbank Dodge today for some service work.The service was efficient,and the service rep John was very professional and welcoming. They are without a doubt doing something right. service work.The service was efficient,and the service rep John was very professional and welcoming. They are without a doubt doing something right. Treat customers with respect and dignity. More

Very good service and staff were courteous and helpful. I highly recommend having your vehicle detailed here . 😀😀😀 helpful. I highly recommend having your vehicle detailed here . 😀😀😀 More

Great service always friendly and very accommodating willing to go the extra mile to ensure all my customer needs are met willing to go the extra mile to ensure all my customer needs are met More