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Lexus of London
London, ON
4,095 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,095 reviews
August 05, 2025
Shanna is the most amazing customer service rep. She is so thoughtful, hard working and cares about the client. She is the best thing about Lexus! She is so thoughtful, hard working and cares about the client. She is the best thing about Lexus! More
by DHD
Employees Worked With
August 01, 2025
Lexus of London is a clean and welcoming dealership. Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had o Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had our first service experience with Dale Craig. They were both extremely helpful, knowledgeable and professional. Overall we are very impressed with our Lexus experience. More
by lonna
July 31, 2025
Lexus of London is a great Lexus dealership. The dealership is clean, organized and customer oriented. The sales team is top notch. In particular, Rick Watson guided me through the entire t The dealership is clean, organized and customer oriented. The sales team is top notch. In particular, Rick Watson guided me through the entire transaction. Rick is professional, knowledgable and caring. Rick was a pleasure to work with. More
by demi360buys
July 31, 2025
I had a fantastic experience with Rick. He was incredibly friendly, professional, and easy to talk to. From the moment we started the conversation, he made me feel comfortable and never pus He was incredibly friendly, professional, and easy to talk to. From the moment we started the conversation, he made me feel comfortable and never pushed me into making a decision. What really impressed me was Rick’s deep knowledge of the product. He explained everything clearly and thoroughly, and took the time to answer all of my questions with patience and honesty. It’s obvious he truly understands what he’s selling and cares about helping customers make the right choice. Rick’s approach was reasonable, respectful, and very customer-focused. I highly recommend working with him — he made the whole experience smooth and enjoyable. More
by COOPER
Employees Worked With
July 31, 2025
Steve is a true professional and helped us find the perfect car that matched our needs. We will be back down the road to purchase from him again. Thanks Steve perfect car that matched our needs. We will be back down the road to purchase from him again. Thanks Steve More
by jasonrichardhart
Employees Worked With
July 31, 2025
I lucked out getting this guy! He came highly recommended. I see why. So good He came highly recommended. I see why. So good More
by Jamie mills
Employees Worked With
July 31, 2025
The dealership is clean and the people that work there are professional, and respectful. The entire process was smooth and rather enjoyable. are professional, and respectful. The entire process was smooth and rather enjoyable. More
by Naj
Employees Worked With
July 31, 2025
Knowledgeable, courteous and helpful. These are the words that I would use to describe not just Steve but the entire dealership. It is run very professionally and I was very impressed. These are the words that I would use to describe not just Steve but the entire dealership. It is run very professionally and I was very impressed. More
by Pledroit
Employees Worked With
July 30, 2025
I had a great experience with Jillian, even though I didn’t complete a purchase. She really knew her cars and took the time to understand what I was looking for, offering thoughtful and professional sug didn’t complete a purchase. She really knew her cars and took the time to understand what I was looking for, offering thoughtful and professional suggestions. I truly appreciated her knowledge and approach looking forward to working with her in the future when I’m ready to buy. More
by Rockstar
Employees Worked With
July 30, 2025
Lexus of London is extremely helpful. They make the buying experience so less stressful than most. My experience with Gillian Cook was pleasant and easy. The help after purchase in getti They make the buying experience so less stressful than most. My experience with Gillian Cook was pleasant and easy. The help after purchase in getting to know the car was excellent. More
by carolechadwick375
Employees Worked With
Other Employees :
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