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Lexus of London
London, ON
4,230 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,230 reviews
December 31, 2025
Jillian was excellent. Friendly service here and knowledgeable sales staff, would highly recommend this dealership Friendly service here and knowledgeable sales staff, would highly recommend this dealership More
by cindy
Employees Worked With
December 31, 2025
I met with Jillian to discuss the purchase of a new Lexus hybrid vehicle. She was incredibly professional and knowledgeable and a wonderful asset to Lexus of London hybrid vehicle. She was incredibly professional and knowledgeable and a wonderful asset to Lexus of London More
by hamiltond394984
Employees Worked With
December 31, 2025
First time owning a Lexus and we are so happy with the choice we made. Highly recommend this dealership and the employees there who look after you like family. choice we made. Highly recommend this dealership and the employees there who look after you like family. More
by jamieson.family1
December 29, 2025
Very good, very patient, very responsible, very pleasant experience，I recommend everyone to come! Happy！ experience，I recommend everyone to come! Happy！ More
by anita_2626
December 27, 2025
Rick Watson, Jasmine, Romeo and Akeem did another excellent job in helping us make our latest purchase. excellent job in helping us make our latest purchase. More
by Fred
December 25, 2025
Brenden provided an outstanding overview of my new 2026 RX 500h. It was my second one (2023 RX 500h) and he reviewed everything with me and I learned a number of new tools that I had not used before or we RX 500h. It was my second one (2023 RX 500h) and he reviewed everything with me and I learned a number of new tools that I had not used before or were new to my new 2026. Very respectful and asked my agreement before moving forward. More
by Sandy
December 22, 2025
Our experience with Jillian and the entire Lexes/Toyota staff was excellect. Jillian always followed through with specific details and both myself and my wife felt very comfortable at all times. Thanks t staff was excellect. Jillian always followed through with specific details and both myself and my wife felt very comfortable at all times. Thanks to everyone involved . More
by jcasella
December 21, 2025
Larry is great sales who help me find perfect car for me. Highly recommended to my friend. Highly recommended to my friend. More
by micao58100
December 21, 2025
Larry is great sales. I bought 3 cars from him. Every deal is awesome. highly recommend my friend. I bought 3 cars from him. Every deal is awesome. highly recommend my friend. More
by ben
December 21, 2025
Well I haven’t been happier or more excited about a huge purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wa purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wanted. I am most excited about being part of the Lexus Community! Thank you to Lisa and Bo especially! Great customer satisfaction with these two rockstars! More
by stacyrogers
