Christopher Ouellette

Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More

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Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More

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Friendly staff who are willing to help you select a right product for your need. product for your need. More

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Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More

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Lisa Ali was our sales advisor, she was very helpful. Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, ensured I had access to several demos to review. Was accommodating and assisted with final purchase processing. First time Lexus experience and Lisa made it easy. Appreciate the assistance from Lisa. More

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Welcoming staff from the first interaction on the phone to the first contact onsite and everyone we interacted with. The dealership was efficiently laid out and visually appealing. to the first contact onsite and everyone we interacted with. The dealership was efficiently laid out and visually appealing. More

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The process was simple and easy. Our sales person was low pressure and the entire atmosphere of the dealership was pleasant. I've purchased many new cars, but this was the best exper Our sales person was low pressure and the entire atmosphere of the dealership was pleasant. I've purchased many new cars, but this was the best experience to date More

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We had a great experience at Lexus of London. Lisa Ali was very helpful, answering all our questions, and providing multiple opportunities for a test drive. We love our 2024 Lexus RX350! We would Lisa Ali was very helpful, answering all our questions, and providing multiple opportunities for a test drive. We love our 2024 Lexus RX350! We would also like to give a shout out to Adam, our delivery specialist, who was so knowledgeable and so patient! More

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Excellent experience. We called for suv they had on hand, service transferred us to sales rep names Lisa who booked the appointment. The day of Lisa was waiting for us, sh We called for suv they had on hand, service transferred us to sales rep names Lisa who booked the appointment. The day of Lisa was waiting for us, showed us the suv, we test drove it and went back to office. Lisa helped with our existing suv trade to be build on price and was very reasonable with her managers to work with us. We meet finance manager Chris who was just as helpful and not pushy on selling products. They made sure car passed safety and it was on great condition when picked up. I personally recommend this location and Lisa as sales rep. More

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I recently purchased my second Lexus with Lisa Ali, and once again she exceeded all expectations. There’s a reason I came back to work with her—her professionalism, knowledge, and genuine care for her clie once again she exceeded all expectations. There’s a reason I came back to work with her—her professionalism, knowledge, and genuine care for her clients are unmatched. Lisa makes the entire car-buying experience enjoyable and stress-free. She takes the time to understand exactly what you're looking for, answers every question thoroughly, and always goes above and beyond to ensure you're completely satisfied. Her honesty, attention to detail, and exceptional customer service make you feel valued every step of the way. Purchasing a vehicle is a big decision, and having someone as trustworthy and dedicated as Lisa makes all the difference. I absolutely love my new Lexus and couldn't be happier with the experience. If you're considering a Lexus, I highly recommend reaching out to Lisa Ali—you'll be in the best hands. Thank you, Lisa, for helping me find another amazing vehicle and for making the experience so memorable! More

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