Brenden Gillespie

The service department is top rated! The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. I prearranged test drives and had to test drive dirty vehicles that were the sales people’s personal vehicles. I don’t think I made the best choice in purchasing a vehicle and I am a bit disappointed More

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Very clean, professional and excellent customer service. Lisa Ali was very friendly and helpful and a pleasure to work with. Lisa Ali was very friendly and helpful and a pleasure to work with. More

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Rick is an excellent, knowledgeable salesperson who has taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long ti taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long time customers at Lexus of London, their service is top notch and they are very knowledgeable I would never go anywhere else. More

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Steve MacIsaac was stellar from start to finish. His communication was timely, clear, and supportive, which was key to our ability to get the used vehicle that matched our criteria. This vehicle was His communication was timely, clear, and supportive, which was key to our ability to get the used vehicle that matched our criteria. This vehicle was a replacement for one that was totalled in a serious accident, and Steve's manner and practical help turned an upsetting situation into a happy one, as we drove home in a fabulous new-to-us Lexus. Brenden Gillespie also deserves a shout-out for his informative tutorial on our vehicle's features and his generous offer to be available to support us with any how-to questions that might come up in the future. This dealership knows how to treat people: They honour their word, communicate well, and want customers to be happy. They deliver quality, which is what one expects from a "Lexus experience." Thank you, Steve and Brenden! We will, without hesitation, recommend Lexus of London to our family and friends. More

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Outstanding service at Lexus of London — professional, attentive, and a truly exceptional customer care experience. I originally planned to purchase a Mercedes and was quite certain about my decision. attentive, and a truly exceptional customer care experience. I originally planned to purchase a Mercedes and was quite certain about my decision. However, after meeting Steve MacIsaac, I began to reconsider. From our first conversation, he was knowledgeable, respectful, and genuinely focused on understanding what I was looking for. He answered every question clearly and took the time to explain the features and options without any pressure. What stood out most was his straightforward and honest approach. The entire process felt transparent and well-organized. Because of Steve’s professionalism and the overall experience at Lexus of London, I changed my mind and purchased a Lexus instead of a Mercedes. The level of service made the difference. More

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Looking to buy our 4th RX we were fortunate to have Jillian Cook work with us to attain a perfect match to our needs and budget. Jillian is the best. Indeed Lexus of London personnel including Recept Jillian Cook work with us to attain a perfect match to our needs and budget. Jillian is the best. Indeed Lexus of London personnel including Reception, Sales Management, Financial Management, Service Management and our Delivery Specialist made this acquisition a pleasure. More

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Jillian is great to work with. Prompt replies, clear & transparent communication and we were so pleased with her that we leased a vehicle in June from her and bought another in No Prompt replies, clear & transparent communication and we were so pleased with her that we leased a vehicle in June from her and bought another in November! Lexus of London as a dealership is outstanding, over the past decade, the most recent two vehicles acquired brings us up to 4 from this dealership. More

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Dealership is clean, professional staff, great snacks, knowledgeable, no pressure kind of sales, reliable, genuine knowledgeable, no pressure kind of sales, reliable, genuine More

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Steve was a great salesman, Jasmine made the paperwork easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. More

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Our ongoing positive experiance we had with your service department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with your sales team.Steve was very approachable and responsive to any questions we had.Bo made any of the financial aspects easilyy resolved,Brendan was an excellent instructor.All in all one of the smoothest car sales experiance we have had. More

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