Adam Frankel

Excellent Experience! From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professiona From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professional and helpful. Will defiantly purchase from here again. Thank You all. John More

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Excellent service! Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa patiently answered all my questions in a friendly, engaging and knowledgable way. Lisa immediately put me at ease with her friendly and thoughtful approach to purchasing a vehicle. Lisa connected me with a service attendant, Adam Frankel who clearly explained how the car works, and I will need another session of instruction from him! Lisa gave me a gift at the end of my purchase. A beautiful Lexus quality beverage container packaged attractively I thought it was very classy and very special. I look forward to dealing with Lisa again in the future. . More

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Jillian was very courteous, professional, and possessed a high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger wou high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger would be more appropriate, as we leave the vehicle home when we travel, thus we would not have a dead battery upon arriving home. I would like to also note that our initial purchase was a Rx500h. My lady was unsure of the colour but we purchased the vehicle. After seeing a blue RX on the road, she changed her mind. Contact was made with Jillian and she arranged to stop the sale of the 500h and we ended up buying the 350h. A big thank to Jillian for completing the sale adjustment without any difficulties. I would also like to thank Reece in finance for his assistance and help working out the financing details, and Adam for introducing us to the huge array of electronics in the vehicle and assisting with meshing of the vehicle electronics with the Lexus app on our phones. More

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This is the first time I have purchased a used car from Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned c Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned carefully or recently, or detailed. The shifter area was dusty and the exterior wasn’t washed. I paid extra for paint coating and rust protection. But the car wasn’t 100% clean when we picked it up. I was surprised the other employees working there didn’t greet me when they saw me or walked by, They only greeted their own customers. That doesn’t happen in Japan where I’m from. Adam was very helpful and naturally friendly with great expertise! When I first looked at the car I pointed out stone chip damage to the windshield that the sales representative and technicians hadn’t noticed. The sales representative was surprised to see the crack, and had a technician fill in the crack later. So the attention to detail, with the crack in the windshield and lack of cleaning, was not up to Lexus’ standards. More

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Very customer focused with very knowledgeable staff . Lisa Ali knows the Lexus products inside & out. She was very helpful in helping us decide on a vehicle. We highly recommend her. Adam was amazing i Lisa Ali knows the Lexus products inside & out. She was very helpful in helping us decide on a vehicle. We highly recommend her. Adam was amazing in his instruction of all the features of our suv. More

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I had an outstanding experience purchasing my first Lexus at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the driving experience fantastic and got the car I wanted quickly. Adam Frankel walked me through all the features of my new Lexus NX 350 making the transition enjoyable. After 8 days I can honestly say I am loving my car. Jasmine was very helpful and informative without ever being pushy about add-ons - something I really value. Marcia at the front desk stayed late, along with Steve, to make sure everything was perfect before I left. Dealing with Bo Shi in Finance was fun and easy, stress-free process. Thanks Lexus of London for making me feel important and taking the time to meet my needs. Highly recommend! More

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Steve ensured our car was exactly what we wanted and encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we u encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we understood all the many features of the car.and encouraged us to come back if we needed help. The whole buying experience at Lexus was exceptional and we would definitely recommend this dealership More

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Very pleasant experience with a feeling of the business being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Ad being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Adam was great in demonstrating everything the right way and was super helpful. Stephanie and Chris ensured that things were moving well. I appreciated the transparency in discussions. Overall, my lease ending with a new car lease experience was superb. I have been dealing with this dealership for a long time; it seems to always better itself and I recommend it highly. More

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Fantastic service, friendly atmosphere, acknowledge you by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire packa by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire package questions and purchase. Rick was fantastic assisting us with our first Lexus purchase!! Beautiful car!! More

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Each contact at Lexus of London was a positive experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the purchase. We appreciated her approachability and candor. An additional acknowledgment for guidance received from Jasmine Vegso, Financial Services Manager, and Adam Frankel, Delivery Specialist, who knows all of the systems cold. Overall a very positive experience. More

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