Rick Watson

Rick is a very professional salesman treats customer with care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership an care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership and I can see some differences. I still prefer more the original private owner dealership that treated customers very personal with care, including providing the usual new car welcome kit (4/5 bottles of car care products labeled with Lexus logo) which is now discontinued. More

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Working with Rick Watson was a positive experience. He focused on the establishment of trust rather than completion of a sale. He attentively discussed my requirements for trading in my 2021 IS 300 Lex He focused on the establishment of trust rather than completion of a sale. He attentively discussed my requirements for trading in my 2021 IS 300 Lexus with a new 2026 IS 350 one and provided thoughtful guidance to help me make the best decision. In addition, the dealership offers a relaxed and inviting atmosphere for back and forth negotiations . That made the entire process smooth and comfortable. I would confidently recommend Mr. Watson to anyone interested to own a car from London Lexus dealership. He was attentive, respectful, and thorough in addressing my questions, and in general, his dedication to customer care is highly noticeable. More

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This whole experience was great. From the moment we walked into the showroom, the experience was a truly enjoyable-fun and stress-free. Our salesman, Rick, was incredibly profession From the moment we walked into the showroom, the experience was a truly enjoyable-fun and stress-free. Our salesman, Rick, was incredibly professional, knowledgeable, and genuinely invested in helping us find the right vehicle. He took the time to show us different options and made sure all our questions were answered-with zero pressure to make a quick decision.. Thank you Rick. Your professionalism and product knowledge made buying a car enjoyable! We will absolutely be back for our next vehicle! More

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Great experience. I was helped by Rick who is personable, friendly and just a straight shooter with information. Looking for a new vehicle to purchase end of summer - I was helped by Rick who is personable, friendly and just a straight shooter with information. Looking for a new vehicle to purchase end of summer - see you then Rick! More

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Want to thank Steve MacIsaac, Rick Watson, Akeem Pearce and Jasmine Vegas for excellent service. Fantastic dealership. Never felt pressured which is important to us. Recommend Akeem for next sales posit and Jasmine Vegas for excellent service. Fantastic dealership. Never felt pressured which is important to us. Recommend Akeem for next sales position. Steve and Rick were so helpful and informative. Really appreciate the mug and hat. Love our new Lexus RX 450+. Will certainly recommend Lexus of London! Gary and Tracy Ferns More

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Rick projects an easy going confidence. He’s a professional. Same goes for Mara. The car is pretty sweet too. He’s a professional. Same goes for Mara. The car is pretty sweet too. More

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It seems that the transition to Open Road has made negotiations more difficult for purchasers. negotiations more difficult for purchasers. More

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Rick is a fantastic sales representative. Very friendly and informative. I had a great experience at the dealership. I received very quick and efficient service. Very friendly and informative. I had a great experience at the dealership. I received very quick and efficient service. More

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Efficient, welcoming and attentive to customer enquiries. ...the fact that I travelled to visit this dealership stands alone ! ...the fact that I travelled to visit this dealership stands alone ! More

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We just purchased our 8th RX350 from this dealership and our salesperson and other staff did everything possible to make it a pleasant experience. Rick kept us informed throughout the process and accommodat our salesperson and other staff did everything possible to make it a pleasant experience. Rick kept us informed throughout the process and accommodated our requests in a very professional manner. He was always pleasant and very patient with us. Akeem did an excellent job of explaining the RX350 technology in terms we could understand. Thanks to all the staff. More

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