I am extremely disappointed with Markville Toyota. - Anna Ahn
I am extremely disappointed with Markville Toyota. I bought my Sienna Hybrid less than two years ago, and I’ve already had to bring it back more than four times for the same hybrid and electronic system problems.
Each time, they insisted it might be caused by my dashcam, but that excuse has been proven wrong. I disconnected the dashcam fuse completely, just as they told me, and yet the exact same issue happened again. And every time, they asked me to leave the car at the dealership for 2–3 days “for testing,” causing huge inconvenience to my family.
On a family trip more than 5,000 km away from home, the engine light came on again, the cruise control failed, and the hybrid system shut down while accelerating. It was so unsafe that we had no choice but to cut our vacation short and return home early. I now have another inspection scheduled for Monday—and I honestly wonder what excuse they’ll come up with this time.
I may not be a car expert, but it is absolutely clear that this is a defect in the vehicle itself. When I first purchased this car at Markville, they even asked me to leave a 5-star review in exchange for free oil changes and other services. But when the vehicle has serious recurring problems, no one takes responsibility.
After this experience, I can no longer trust the glowing 5-star Google reviews for this dealership. I’ve been driving Toyota vehicles for over 15 years, and I’ve never been this disappointed.
Read More