Dear Sir or Madam,
I am writing to formally follow up - JG
Dear Sir or Madam,
I am writing to formally follow up on my previous complaint regarding ongoing issues with my 2021 Toyota Sienna.
I am increasingly concerned by the pattern of problems that have occurred, particularly the fact that multiple electronic and mechanical issues began appearing shortly after the factory warranty expired. While I understand that vehicles can experience wear over time, the timing and frequency of these failures raise serious concerns.
To summarize the issues encountered so far:
• The DCM system became unable to connect consistently.
• The rear tailgate (back trunk) intermittently fails to close properly, even after multiple service visits and a battery replacement.
• Most recently, immediately after my latest inspection, a new issue appeared where the dashboard brightness indicator stays on constantly, suggesting a possible malfunction of the instrument panel dimmer switch or related electrical components.
What is particularly troubling is that these issues seem to surface one after another following service visits, and only after the vehicle has passed the original warranty period. This makes it difficult not to question whether these failures are merely coincidental, or whether there are underlying system or electrical defects that were not properly identified during earlier inspections.
In addition to the reliability concerns, the financial burden has become increasingly difficult to accept. Each inspection and repair has resulted in repair costs amounting to thousands of dollars. For an average customer, it is not reasonable or sustainable to bear such significant expenses repeatedly, especially for issues that appear to be related or recurring in nature.
I have brought this vehicle in for inspection in good faith each time, expecting problems to be properly diagnosed and resolved. Instead, new issues continue to arise, adding further cost and inconvenience, and significantly affecting my confidence in both the vehicle and the service process.
I respectfully request:
1. A comprehensive and thorough review of the vehicle’s electronic and control systems, including the DCM, tailgate operation, and dashboard illumination controls.
2. Clarification as to why these issues were not detected or resolved during earlier inspections.
3. Consideration for goodwill repairs, cost assistance, or other support options, given the clear pattern of failures occurring immediately after warranty expiration and the substantial financial impact involved.
I value Toyota’s reputation for reliability and customer care, and I sincerely hope this matter can be addressed fairly, transparently, and responsibly. I look forward to your response and a constructive resolution.
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