Kingston Toyota

Mathew Parr was excellent to deal with. Mathew took the time to explain the new technology incorporated in the new RAV4. This second vehicle lease with Mathew in just over three years. Rec Mathew took the time to explain the new technology incorporated in the new RAV4. This second vehicle lease with Mathew in just over three years. Received same top level consistent service. I highly recommend dealing with Kingston Toyota, especially with Mathew Parr. Thank you, Brian Reil More

If you are considering buying a vehicle from this dealership, get every single word, promise, and pricing structure in writing - and even then, prepare yourself for potentially unpleasant surprises. dealership, get every single word, promise, and pricing structure in writing - and even then, prepare yourself for potentially unpleasant surprises. I placed a down payment on a new 2026 vehicle with an agreed-upon wait time of 3 to 6 months. I was completely fine with the timeline. What I was not fine with was the call I received months later claiming they had "good news": my car had finally arrived, except it was “upgraded” to a 2027 model - along with a significantly higher price tag and a loss of a promised rebate. Instead of honouring the original terms or managing their inventory transparently, they attempted to frame a newer model as “good news”. Framing an unexpected, substantial price bump as a favour to the customer feels dishonest and reflects a frustrating lack of transparency. Expecting a buyer to absorb a higher cost after holding their deposit for months is completely unacceptable. Save yourself the frustration and take your business to a dealership that respects its customers and honours its commitments. More

Out of town at a cottage and had a nail in the sidewall. They preordered 4 new tires in case I needed 4 (AWD) and threw me into their schedule first thing so it could be repaired and off to Kingston pen for They preordered 4 new tires in case I needed 4 (AWD) and threw me into their schedule first thing so it could be repaired and off to Kingston pen for 10;00. Turns out I only needed one and we were on our way. Thanks to Collin and Laura for their service. And an unknown mechanic that tucked the spare neatly away as well. More

We recently purchased a 2026 RAV Limited, and we ran into a bit of a snag getting all the electronics to work. We took it to the dealership, but Jim Kelman, the salesman we bought from, was on holiday. Cian a bit of a snag getting all the electronics to work. We took it to the dealership, but Jim Kelman, the salesman we bought from, was on holiday. Cian Flaherty was very happy to lend a hand with the setup. He was incredibly polite and patient, walking us through everything and showing us how to connect our phones and access different features. When we returned a day with a few more questions, he was more than happy to help out. He made us feel very comfortable asking questions and was a treasure trove of information. Even though we were not his customer, he was incredibly willing to assist. It was such great service! More

Their service is terrible. I bring my car in for scheduled service. They tell me the cabin filter needs replacement, and the HVAC needs cleaning. I said no to the HVAC. I get I bring my car in for scheduled service. They tell me the cabin filter needs replacement, and the HVAC needs cleaning. I said no to the HVAC. I get the truck 2.5 hrs later, no mention of the filter on the work order, and I wasn't charged. So it obviously wasn't done. I mentioned the Instrument cluster glass was cracked, probably from the extreme outdoor heat. It has to be ordered. My previous Toyota truck had the same problem. They tell me it isn't covered under warranty, but after I raised a stink they said they will do it "this time". If it happens again and they don't cover it, I will go to Toyota Canada, and make a complaint with OMVIC. Next day, they called me said the part was in. I make an appointment for 11am the following day. I arrived early, gave my keys to the clerk, and and walked all the way to Tim Hortons at Gardiners rd/Bath. A different clerk calls and says they can't do the job until 2pm! I'm fuming! I upheld my part, and then this! Then he calls me back says they will try to fit me in within the next 30 minutes. Not good enough! More

We received professional and courteous help from Mike Neville when we purchased our new to us but used Rav4. Follow up help as we learned the features of this vehicle were prompt and efficient. Recommend Neville when we purchased our new to us but used Rav4. Follow up help as we learned the features of this vehicle were prompt and efficient. Recommend. More

Thank you Toyota Kingston for your quick, efficient, helpful service . I would highly recommend Toyota Kingston for their excellent service . helpful service . I would highly recommend Toyota Kingston for their excellent service . More

Got my key fob battery replaced for free today. When everything is getting more expensive, this was such a nice surprise! When everything is getting more expensive, this was such a nice surprise! More

Matthew PARR was a great salesperson to deal with and we are extremely happy with our new RAV 4. Great experience buying our new vehicle and we would highly recommended Kingston Toyota. are extremely happy with our new RAV 4. Great experience buying our new vehicle and we would highly recommended Kingston Toyota. More

Stopped in to have my summer tires put on my leased vehicle. Slipped in to Jim's office as I was considering buying out my highlander and due to interest rates and higher car prices it would be unaffo vehicle. Slipped in to Jim's office as I was considering buying out my highlander and due to interest rates and higher car prices it would be unaffordable to lease again. Well I was wrong. Jim was knowledgeable and easy to deal with and I am not known for holding back words or thoughts. He understood exactly where I was trying to get to and we got there without any drama. Seriously, no drama. A mutual agreement was made and I was happy . Next I was shuttled over to Cassandra who is also very knowledgeable and friendly. She gets to the point and explains everything well. You leave her office knowing everything you need to know about the financing and warranties without wasting your time. Some issues arose due to technical problems but were handled professionally from the dealer and I received my car on time. In the end, I am driving a new vehicle that was leased at a great price , sold by an excellent salesperson(Jim) ,financed by a wonderful finance manager( Cassandra), without wasting my time sitting around like a bird on its eggs waiting to hatch. This was surely one of the fastest and easiest car leasing/purchasing experiences I have ever had and I have had a few. Well Done More