My 2016 Hyundai Santa Fe Sport had serious engine issues - k000
My 2016 Hyundai Santa Fe Sport had serious engine issues under a recall that was never honored. Scott Carmody, the Fixed Operations Manager at Bank Street Hyundai, was dismissive, unhelpful, and at times rude, speaking down to me on a personal cellphone call rather than a proper service line. Despite being a loyal customer, I was charged for services that should have been covered, and repeated attempts to get support were ignored.
The problems were part of a known pattern affecting other Hyundai/Kia owners, knock sensor updates, catalytic converter replacements, and eventually engine failure, but neither the dealership nor Hyundai Canada acknowledged the severity or returned calls when my engine warning light came on. Twice, my car left me stranded on the highway with my kids, and Hyundai Canada offered no meaningful assistance.
I’ve now traded my Santa Fe for a Toyota Rav4 from a dealership that actually cares. Based on my experience, I cannot recommend Bank Street Hyundai or Hyundai Canada.
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