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Lexus of London
London, ON
3,814 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,814 reviews
September 30, 2024
Jillian was a pleasure to deal with for my new purchase. An excellent listener, knowledgeable about her product and a great deal at the end of my experience. A true professional in every respect. Would defi An excellent listener, knowledgeable about her product and a great deal at the end of my experience. A true professional in every respect. Would definitely recommend Jillian for friends and those looking for a great vehicle. More
by srlennox
Employees Worked With
September 30, 2024
Very courteous and thoughtful service provided by Peter. He kept me updated on the status of my car and did a great job reviewing everything upon completion He kept me updated on the status of my car and did a great job reviewing everything upon completion More
by bob0
Employees Worked With
September 30, 2024
Gent was very knowledgeable and passionate about the Lexus product. He was honest, patient and a real pleasure to deal with. Lexus product. He was honest, patient and a real pleasure to deal with. More
by DCLondon
Employees Worked With
September 30, 2024
Peter took great care of my RX when we brought it in for service and a new key service and a new key More
by Joseph_C
Employees Worked With
September 30, 2024
Jillian was excellent to deal with, easy to talk to and very pleasant and professional. We changed our mind at the last minute for an upgraded RX350h and she quickly found us exactly what we wanted and it very pleasant and professional. We changed our mind at the last minute for an upgraded RX350h and she quickly found us exactly what we wanted and it was delivered within the same week as promised. More
by hkburdett
Employees Worked With
September 30, 2024
I was in the market for a Lexus NX so went to London Lexus. When I first got there I was greeted by Rick and he made the whole experience enjoyable. I have bought a few cars before and always dreaded th Lexus. When I first got there I was greeted by Rick and he made the whole experience enjoyable. I have bought a few cars before and always dreaded the experience of “the sales man” and trying to get the best price, comparing ect. Rick found me the best price and I felt like he was working with me to get everything I wanted. At the end I left with my dream car at an amazing price. The follow up calls and emails to make sure everything was performing properly also made the experience for me. More
by Crystal_zinger
Employees Worked With
September 29, 2024
Jillian is a class act sales agent and she was a pleasure to deal with! to deal with! More
by gcvetkovic
Employees Worked With
September 27, 2024
Thank you so much John. We will come back again with all our friends and family We will come back again with all our friends and family More
by HF
September 27, 2024
Impeccable service from Peter E and crew. My car was taken care of quickly and carefully. Very pleased My car was taken care of quickly and carefully. Very pleased More
by Chuck
Employees Worked With
September 26, 2024
Jillian was amazing. She was very knowledgeable and helpful through the process of our purchase and questions post the delivery of our vehicle. What was really nice w She was very knowledgeable and helpful through the process of our purchase and questions post the delivery of our vehicle. What was really nice was her friendliness and each time we were in the dealership she recognized us and came to talk with us about our needs. More
by Jan
Employees Worked With
