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Lexus of London
London, ON
3,851 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,851 reviews
October 28, 2024
Great service, they treated me like family I would definetly recommend this dealership, Corey and Grantrit are the best definetly recommend this dealership, Corey and Grantrit are the best More
by Trevoy kinlocke
Employees Worked With
October 26, 2024
Very knowledgeable, welcoming and professional and they truly care about what they are selling and have the customer best interests. truly care about what they are selling and have the customer best interests. More
by Chip Wilson
October 26, 2024
Went above and beyond to get me in for a service, and secured a loaner car for me. Service was done sooner than the time I was given. Thank you Peter for a top notch service experience! secured a loaner car for me. Service was done sooner than the time I was given. Thank you Peter for a top notch service experience! More
by Arlene Munn-Mace
Employees Worked With
October 25, 2024
Lexus of London is the best. We've worked with Lisa as our sales representative for several years, and she’s been amazing every time. Her expertise, dedication, and friendly appr We've worked with Lisa as our sales representative for several years, and she’s been amazing every time. Her expertise, dedication, and friendly approach make the car-buying process so enjoyable and stress-free. Highly recommend asking for Lisa if you're looking for an exceptional experience! More
by Fiana Spahiu
Employees Worked With
October 25, 2024
Lexus of London is top notch…. Thank you to the staff of Rick Watson. Chris ouellette and Brenden who made our purchasing experience outstanding. Strong expertise and excellent cus Thank you to the staff of Rick Watson. Chris ouellette and Brenden who made our purchasing experience outstanding. Strong expertise and excellent customer care skills! More
by Wayneandkim99
October 25, 2024
I have been leasing Lexus vehicles since 2015 and Rick has been my sales representative since then. Rick is knowledgeable and goes above and beyond to look after his clients. A great experience at Lexus i has been my sales representative since then. Rick is knowledgeable and goes above and beyond to look after his clients. A great experience at Lexus if London. More
by Tdelyzer
Employees Worked With
October 24, 2024
Romeo stands out for his exceptional customer service and deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, m deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, my car always runs perfectly. Highly recommend! 🚗🌟 More
by Amer
October 24, 2024
Extremely helpful, patient, knowledgeable and kind. Rick was able to answer all my questions and gather information seamlessly for multiple vehicles quickly and kindly. Rick was able to answer all my questions and gather information seamlessly for multiple vehicles quickly and kindly. More
by nabeelsolker
Employees Worked With
October 24, 2024
Rick was fantastic. No pressure sales. He was there to help and provided the best service possible. Will recommend No pressure sales. He was there to help and provided the best service possible. Will recommend More
by David C.
Employees Worked With
October 24, 2024
Very friendly and knowledgeable staff and an excellent atmosphere overall. Gentrit Raka was excellent in answering all our questions and handled our test drive very professionally and courteously. The bac atmosphere overall. Gentrit Raka was excellent in answering all our questions and handled our test drive very professionally and courteously. The back and forth dialogue during the negotiation stage was handled well but I, for one, do not enjoy the process - would prefer a this is the best we can do price without the back and forth - getting to old for that. Showroom and guest services were also excellent. More
by Ernie
