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Lexus of London

London, ON

4.9
4,172 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,172 reviews

September 29, 2025

Just had a wonderful experience at Lexus of London thanks to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 More

by Marian Pamfil Balaj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Lexus of London responded

Thank you, Marian! We're thrilled to hear about your wonderful experience and appreciate your shout-out to Jillian, Bo, and Brandon. Our team works hard to provide exceptional service, and your feedback means a lot to us. Looking forward to seeing you again!

September 27, 2025

Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi More

by stevepineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you for the fantastic feedback, Steve! We're thrilled to hear that Dale provided excellent service and that you enjoyed the video updates. Keeping your RX350 in top shape is our priority, and we're glad you had a great experience. We look forward to serving you again!

September 27, 2025

Our experience at this dealership was amazing. Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited ou More

by mamaowl46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you, mamaowl46! We're thrilled to hear about your amazing experience with Jillian, Chris, and Brenden. Our team is dedicated to providing top-notch service and ensuring everything is perfect for our customers. We appreciate your kind words and look forward to serving you again!

September 26, 2025

Gent is absolutely fantastic! He is personable, kind, and patient. It’s evident that he genuinely cares about his clients. I was apprehensive about buying my first brand new vehic More

by Hoovers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gent. Providing a comfortable and personalized service is our priority, and it’s great to know he helped you find the perfect vehicle. Enjoy your new ride!

September 25, 2025

We recently purchased our new car and we had a wonderful experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and d More

by MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that Chris and Jillian provided you with a smooth and stress-free experience. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new car!

September 25, 2025

I had an excellent experience at Lexus of London and with Rick. I would highly recommend and I am thrilled with my first Lexus! More

by jenp1616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you for your wonderful review, Jen! We're thrilled to hear about your excellent experience and that you're enjoying your first Lexus. Rick will be delighted to know he made a positive impact. We appreciate your recommendation and look forward to seeing you again!

September 24, 2025

EXCELLENT! This is how I would describe our recent experience with the purchase of a used car from Lexus of London.This was the first automobile purchase for ou More

by Scarlet ember Sentra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Lexus of London responded

Thank you, Scarlet! We're thrilled to hear about your excellent experience and that Lisa and Bo made the process enjoyable for you and your daughter. We appreciate your support and look forward to assisting you again in the future when you're ready for your next vehicle!

September 24, 2025

Excellent experience with Jillian Cook product adviser from sale department. She is very knowledgeable, open, friendly and professional. Anyone interested in purchasing a Lexus should contact Jillian. More

by jerome.lo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Lexus of London responded

Thank you for your wonderful feedback, Jerome! We're thrilled to hear about your excellent experience with Jillian. Her dedication to providing outstanding service truly makes a difference. We appreciate your recommendation and look forward to welcoming you back!

September 23, 2025

What a great experience having Lisa Ali as my sales assistant. She kept very open, accurate and timely communications throughout the whole process of my trade in. Lisa made my purchase feel personal a More

by colleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Lexus of London responded

We’re thrilled to hear about your fantastic experience with Lisa and our team! Providing a personal touch is what we strive for, and it's great to know we hit the mark. Thank you for your kind words, Colleen! Enjoy your new vehicle!

September 21, 2025

Me and my family had a wonderful experience buying our first Lexus. Gent made the whole process incredibly easy, we truly felt like we were in the best possible hands. It was clear he wasn’t just trying t More

by Joseph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Lexus of London responded

Thank you, Joseph! We’re thrilled to hear about your wonderful experience with Gent and our team. Helping customers find the perfect car is our priority, and it’s great to know you felt supported throughout the process. We appreciate your recommendation and look forward to serving you and your family again!

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