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Lexus of London
London, ON
3,851 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,851 reviews
November 26, 2024
Jillian was very approachable, knowledgeable and kind. She listened to my desires and provided vehicle models to test drive. She responded beyond expectations to emails. A very pleasant experience deali She listened to my desires and provided vehicle models to test drive. She responded beyond expectations to emails. A very pleasant experience dealing with Jullian. I would have definitely purchased a vehicle with her if the model we were looking for was available More
by Things2do
Employees Worked With
November 26, 2024
I brought my car in for regular maintenance and tires. Peter took great care of me during my visit! Peter took great care of me during my visit! More
by Bri
Employees Worked With
November 26, 2024
Very professional, friendly, and conscientious! !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just trying to ‘sell us a car’. She understood our needs and concerns without any judgement. Chris, financial, was very honest and knowledgeable about the vehicle we purchased. And any current and extended warranties. Brenden Gillespie was also knowledgeable and thorough when teaching us about how our vehicle and its features. Would most definitely recommend Lexus of London as a car dealership where their entire staff values each other and their clients. More
by Lori Kennedy
November 26, 2024
Excellent service at London Lexus Dealership Gentrit was professional and knowledgeable, guiding us in our selection and recent purchase. Chris, the manager was very accommodating with extra customer se was professional and knowledgeable, guiding us in our selection and recent purchase. Chris, the manager was very accommodating with extra customer service. Thank you. Great experience. More
by A H
November 24, 2024
Rick did a very professional job, very thorough! Walked me through service and introduced me to the service manager. Great experience! Walked me through service and introduced me to the service manager. Great experience! More
by dgoettling12
Employees Worked With
November 23, 2024
Lexus service staff continue to be the most efficient, courteous and competent when it comes to unexpected repairs. Thank you Dale and Romeo for your help! courteous and competent when it comes to unexpected repairs. Thank you Dale and Romeo for your help! More
by MLD
November 23, 2024
Larry is very helping with pick up the right car that fits your budget and recommended some reliable car insurance brokers to me, he answered very questions you have about the car fits your budget and recommended some reliable car insurance brokers to me, he answered very questions you have about the car More
by Kevin
November 21, 2024
I had the most pleasant experience with Jillian, reliable, friendly and an expert. Thanks Jillian reliable, friendly and an expert. Thanks Jillian More
by Toke
Employees Worked With
