Dale Craig

Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More

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Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and very kind to work with. Would totally recommend Lexus Service especially with the more difficult to resolve issues. Dale finished off with the paperwork and went through everything so my invoice was clear. He, too, was kind and helpful. Thanks Lexus! More

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Dale once again was on top of things and made my issues were addressed and we scheduled the follow appointment once the part is in. Thank you Dale, excellent service 👍 were addressed and we scheduled the follow appointment once the part is in. Thank you Dale, excellent service 👍 More

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Lexus of London is a clean and welcoming dealership. Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had o Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had our first service experience with Dale Craig. They were both extremely helpful, knowledgeable and professional. Overall we are very impressed with our Lexus experience. More

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Lexus of London is extremely helpful. They make the buying experience so less stressful than most. My experience with Gillian Cook was pleasant and easy. The help after purchase in getti They make the buying experience so less stressful than most. My experience with Gillian Cook was pleasant and easy. The help after purchase in getting to know the car was excellent. More

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After one year and a half of coming to this dealership from Oakville I finally had a nice salesperson approach me with a kind smile and friendly words...Lisa Ali. Before this encounter only Dale from serv from Oakville I finally had a nice salesperson approach me with a kind smile and friendly words...Lisa Ali. Before this encounter only Dale from service gave me the time of day whom is great!!! I was convinced if I was to trade in any of my two vehicles I would go back to Oakville since they are all friendly and approachable. More

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Dale was his usual helpful self. He explained which services were necessary based on my driving habits. Also, he had the recent Limited Service Campaign performed at the same time, He explained which services were necessary based on my driving habits. Also, he had the recent Limited Service Campaign performed at the same time, thus eliminating the need for another appointment. Once again, he met my expectations! More

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Great work on putting this deal together. Lisa Ali was fantastic and the whole Lexus team was extremely professional from start to finish. We really appreciate the low pressure selling techni Lisa Ali was fantastic and the whole Lexus team was extremely professional from start to finish. We really appreciate the low pressure selling technique compared to other car dealers. 10 out 10. More

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Lexus London has a team of professionals that served their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and espe their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and especially with the leadership in its service department by Romeo who consistently performed with excellences and professionalism that clients like me keep coming back. Good way to go Lexus of London ! More

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It was an extremely positive experience at lexus of London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the staff who truly care about solving any and all concerns. More

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