63 Ontario Kia Dealers

Great buying experience from everyone involved Good - rhtodd

Great buying experience from everyone involved Good selection of vehicles No pressure sales staff Thank you Ron and Helen Todd

Quick response to my queeries and resolution of the - LarryTA48

Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers.

I went in to get an oil change and they also fixed my - Amy Morissette

I went in to get an oil change and they also fixed my license plate with no problems at all! Absolutely amazing customer service and fast service! Would 100% recommend purchasing from Kia.

Had a fantastic experience purchasing a car from Durham - Debra

Had a fantastic experience purchasing a car from Durham Kia. Special thanks to the General Manager Justin, Sales Professional Naz, Extended Warranty Rep Derek and Sales Manager David. All were very professional and honest, each looking after all my questions and concerns during the purchase process. 5 Stars to all! I highly recommend Durham Kia to anyone as the place to purchase a vehicle.

Service department is great. - Dhviman

Service department is great. Always go above and beyond to help. Will refer to all my friends and family.

In for service and employees pleasant and helpful. - IB

In for service and employees pleasant and helpful. Other than high pricing, same as most dealerships, I will return here if I need a Kia dealership.

Since I first contacted the dealership to book a service - AA

Since I first contacted the dealership to book a service appointment to purchasing a new car to every service appointment, they go above and beyond with customer service and to ensure I understand any fees before making a purchase.

Good service experience as the team at Guelph KIA - lukasperez

Good service experience as the team at Guelph KIA diagnosed and resolved a warranty issue with my hybrid system over 2 appointments. Time estimations were accurate and they kept me informed along the way!

Prompts to Musa for being a patient, honest and - Voye

Prompts to Musa for being a patient, honest and respectful sales Rep. By far the best experience with this dealership. Robert in Finance was efficient, polite and easy to deal with. My only beef would be with Military/Veterans discount and having to provide a CF Card or Vet Card, even on your 4th vehicle with KIA and 3rd with this location. Vet card was lost and pending replacement but they would not honor my status or the discount. You served and are a Vet for life. Be flexible.

Sales team and management at the dealership was very easy - Jimmy

Sales team and management at the dealership was very easy and enjoyable to work with. I got a great deal on my car and turn around was quick.

I had such a great experience working with Ian at - Amartins.sky1616

I had such a great experience working with Ian at Georgetown Kia! This was my very first car purchase, and Ian made the entire process so easy and comfortable. He really took the time to listen to what I was looking for and made me feel confident that he would help me find something that suited me. He was friendly and approachable. I had a lot of questions, and he patiently answered every single one. I'm so happy with my new vehicle and truly appreciate the support Ian gave throughout the whole process. Highly recommend him if you're looking for someone who genuinely cares and wants to help you find the right car!

Dropped car off on a Wed am with clear instructions that - Pissed off customer

Dropped car off on a Wed am with clear instructions that I must have it back by Friday. Called all day Friday and sat morning, nobody answered the phone. Got car back sat lunchtime not repaired and told me to bring it back next Wednesday for a simple repair to horn. Por customer service. This is why I avoid dealerships if I can.

What a bunch of clowns. - webbeyes

What a bunch of clowns. Filled in their online form requesting "best price" and clicked "contact me by email only." I have received 6 texts, 7 phone calls, and one email. None of them included what I asked for. I ended up begrudgingly interacting with the Sales Manager by text instead. Provided him my detailed specs, and advised that I am actively test-driving vehicles. He simply sent me a link to their (not up-to-date) online inventory telling me to find what I wanted on my own. Clearly not a dealership that intends to sell cars to motivated buyers.

I have no trust in this dealership. - Vik

I have no trust in this dealership. I bought a used vehicle in 2023, and within a few months, it broke down in the middle of the road. The engine light came on, and the car would not go above 100 km. I immediately knew this vehicle was affected by the Knock Sensor Detection System (KSDS) recall after doing some research. I took the car back to the dealership, and they reset the engine light by saying they had updated the software and according to KIA the engine supposed to be under extended warranty to 10 years or 200,000 KM. Even with this class action lawsuit, this dealership is not bothered by it. However, from that point on, the engine started burning oil much faster and making noise after a few long runs without any warning lights. I took the car back to the dealership several times, and the service advisor (Karla) said, “Nothing we can do until the engine dies or the engine light comes back on.” During that period, my wife was expecting a child, and I needed a vehicle to commute to her appointments with my other daughter. Since she was high-risk, we had to go to Hamilton from Niagara Falls. I was too concerned about having my family in this problematic car, and I felt like they were made aware of the situation but did not care to fix it. From that point on, they were completely ignorant about it. Since then, I have been spending my time, energy, and money on this car, hoping it does not break down again in the middle of the road with my family in it. Now car’s engine is so shaky that I can feel and hear the engine knocking. Took car back to the dealership and they kept my car for two days and gave me estimated cost of repairs for $3000 and charged me $62 for that inspection and previous expenses out of my pocket, including oil top-ups, early oil changes, and spark plugs are countless. If they genuinely want to help customers make the right choice when buying their first car or favourite car, this is exactly opposite what they did in my case. This dealership is not the one to trust. They are more interested in making money than in helping customers.

Do not trust a word they say! - WQ

Do not trust a word they say! Purchased a used vehicle from them. Did the paperwork on a Saturday and went to pick up the vehicle the following Friday. On the day of pick up, I was informed there was an active recall on the vehicle. When I asked why this wasn't disclosed before I purchased it and why it didn't show up on the Carfax they had for the vehicle, they said they didn't know about it until they did the safety. They then said they they don't even need to disclose it because it wasn't a big deal and that it wasn't safety related. THIS IS NOT TRUE. Per OMVIC, the dealer must disclose if the vehicle requires repair to any of the following: Engine, transmission, or power train. Subframe or suspension. Computer equipment. Electrical system. Fuel operation system. Air conditioning. I looked up the recall and it was part of the electrical system that had potential to shut off the car unexpectedly. When I asked why this wouldn't be considered safety related, they backtracked and said he meant this has nothing to do with Safety Certifying the vehicle. Overall, super dishonest salesman and sales manager. While I was there, there was another couple asking for their deposit back after they were mislead about their purchase as well.

This dealer ship is horrible and I would not recommend - Neil churchill

This dealer ship is horrible and I would not recommend anybody buying a car from them the beginning they tell you what you want to hear and make everything smooth for themself but the minute you drive away with that vehicle kiss that same hospitality good bye and god forbid your vehicle has issues which it 90% will there going to tell you well this is why we sold you a warranty package and then further more tell you to take it to a completely different dealership where the vehicle didn’t even come from not only that just expect to pay a bunch of extra fees cause the warranty they sell you does not cover everything even if u did spend $42,000 only for it to break down not even a month later and have the warranty only cover $2300 on a $4000 repair bill. They do not inspect there vehicles properly and then when you message them they’ll answer and tell you there’s nothing they can do and then stop responding to your messages completely. Would not recommend this dealership to anybody

I leased a vehicle here in June 2024. - iang

I leased a vehicle here in June 2024. While Desmond on the sales team was attentive, knowledgeable and very helpful, my experience with the finance and service departments have been pretty bad. The communication through the completion of the lease agreement was poor, and a subsequent maintenance/3rd party warranty issue was handled very badly. When I raised my concerns to management, I was essentially ignored. In short, in my experience you can expect a highly engaged sales experience that is completely let down by the finance and service experience to follow. Buyer beware.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

Manipulative car dealership. - Moe

Manipulative car dealership. eric pilon salesman (no longer there) imad moustapha and chris wazan are the most unethical managers, they are manipulative and use unethical sales techniques. I came in for a Forte EX little did I know eric, imad and chris pushed a GT in order to make the highest amount of commission. When I tried to back out of the deal I was intimidated by chris and verbally harassed by imad. They are all criminals and should be locked up. They try to sell the highest amount of loan so they each benefit. Avoid this criminal organization, you’ll be better of.

I traded in my Dodge Ram (with almost 250,000 km and no - Laura Merino

I traded in my Dodge Ram (with almost 250,000 km and no major issues) for a 2022 Kia Sorento back in February. Less than two months later, the check engine light started coming on and off. I called Kia Barrie for a diagnostic and they gave me an appointment nearly three weeks out. After I left a review on Google, the manager called me asking me to take it down and said they’d scan the vehicle without an appointment. I brought it in, they scanned it, said they had the code, cleared the check engine light, and sent me home. Before my scheduled appointment, the light came back on. On the day of the appointment, the light was off again, and after keeping my car all day, they told me they didn’t do anything because there was no light on. Last week, the light came on again. I brought it back, they cleared it once more, and Greg said he would call me with an appointment—he never did. I called myself and was given a date for July 4. Today (Saturday), my car broke down on the exit off Highway 11 N in Orillia. I almost got into an accident because the car suddenly stopped and It wouldn’t move and several warning lights came on at the same time. I called Kia Roadside Assistance (I have the extended warranty), and the car was towed to Kia Orillia. Now I’m being told I might have to pay for the tow back to Barrie and that a rental might not be covered—even though the salesperson told me all of that was included when I bought the car. I really regret trading in my truck. The service at Kia Barrie has been very disappointing, and I would not recommend them based on my experience.

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

We recently purchased a Sportage SUV from Mississauga - ccampbell3803

We recently purchased a Sportage SUV from Mississauga KIA. We were impressed by this Dealership especially Subeet Randhawa who took the time to patiently walk us through the whole process and explained the new "bells and whistles" we were unfamiliar with. Very nice young man who was a great help to us.

Bought 2017 Kia Sorento EX Turbo. - Gotscrewedbykiaburlington

Bought 2017 Kia Sorento EX Turbo. 33 days later engine stalled, 60 days later, on QEW KSDS activated, speed down to 60 km xxxxting bricks, said cat needed replacement. $6300 is repairs to date related to connecting rod bearing failure. Code P1326 hasn't come up(so I am told) Kia won't replace engine now died based on this dealer saying no compression cyl 4, which is a symptom and covered under class action lawsuit which was not disclosed on purchase agreement. Without vehicle since Jan 25th, today Mar 19, 2025 no loner. Still fighting. Stay away from kia/hyundai, they are putting your life at risk.

Took a kia for test drive. - Scott H.

Took a kia for test drive. We liked it so when we returned with it our sales man ( Kyle) he was busy with another customer but he did come over and asked how we liked it. We told him we would like to make a deal. We sat in the dealership for 3 hours. When the salesman asked us if we are okay, we said yes and just wanted to know what kind of a deal we could get on it. He said we will give you a good deal so we waited, the assistant manager came to us and took us to his work station, we talked about the car, we asked what kind of a deal we could get and gave him an offer of $500 less than the asking price. He told us the price is the price that's it!!! It was a 2017 Kia Sorento. We said no so he offered us a tv that they had in showroom for a draw. We could have it. I said no we have enough TV's in our house. So we ended up walking out. The original salesman (Kyle) ran out the door at us and asked what happened. We told him so he offered us $150 off the price. We said no you have our offer and rejected it. Why would they make us sit there if they where not willing to deal telling us they told us we could get a good deal. So we where there for a total of 4 hours, we lived 2 hours away, so we drove to purchase this vehicle and waisted our time a total of 8 hours. All I can say is do not use this dealership.

Concern About Unjust Fees and Unprofessional Behavior by - Altan M.

Concern About Unjust Fees and Unprofessional Behavior by Sales Manager I'm writing to express my deep frustration with the sales manager (Mr. Hussein H.) at Donnelly Kia. This has been one of the worst dealership experiences I've had since I started driving in 2000. I'm extremely disappointed and strongly recommend that anyone considering a lease buy-out do their research and reach out to other dealerships or contact Kia Canada/Kia Finance before proceeding. I initially visited Donnelly Kia to lease a new vehicle, as my current lease was ending. However, for reasons unrelated to my frustration, I decided to buy out my leased vehicle instead. I was informed that a safety certification was required for the buy-out, which I obtained through the dealership. (Side note: since the replacement of my rear brakes at the safety inspection, my previously smooth brakes are now pulsating. I'm currently in touch with the service department to resolve this, as I paid for new brakes.) Once the car was certified, I was invited into the sales manager’s office to finalize the lease buy-out. This was my first experience with a lease buy-out, so I was unfamiliar with the process. The sales manager began calculating the buy-out amount and added several charges, including: - A $599 admin fee - Two auction fees: $400 and $265 - Licensing fees I questioned the auction fees, as my lease contract clearly stated a $325 buy-out administration fee. The sales manager insisted the fees were standard and justified them by claiming that Kia Canada doesn’t allow them to sell leased vehicles directly to customers. According to him, the car had to go to auction, which required those fees. Skeptical, I asked for the exact amount needed for a bank draft and explained that I intended to contact Kia Finance for clarification. This triggered a heated reaction from the sales manager, who said, “Call wherever you want; this is how it is.” He then handed me the total amount scribbled on a Post-it note, explaining that his computer couldn’t print it. After obtaining the draft from my bank, I contacted Kia Finance. They confirmed that the auction fees were unusual and advised me to consult other dealerships. They also mentioned they would follow up with Donnelly Kia directly. Kia Finance suggested that either I misunderstood the situation or the sales manager was inexperienced. I reached out to other dealerships and found that *none* charged auction fees. Some did attempt to increase the buy-out admin fee above the $325 specified in my contract, but no one else added auction-related charges. Soon after Kia Finance contacted Donnelly, I received a call from the same sales manager. He was clearly agitated and raised his voice, saying, “Come get your registration papers. I won’t do your job. Go wherever you want.” I calmly explained that I hadn't filed a complaint but had simply asked Kia Finance for information. Despite this, he repeated his demand in an unprofessional manner. When I went to the dealership to collect my registration documents, the sales manager ignored me entirely. I then spoke with the general manager, Mr. Dave, and expressed my concerns about the sales manager’s conduct. I emphasized that while mistakes can happen, professionalism should never be compromised. Mr. Dave agreed to investigate and took down my contact information. The following day, Mr. Dave called to inform me that Kia Finance had confirmed the auction fees were not valid and should not have been charged. This made me wonder how many other customers may have unknowingly paid unnecessary fees. Thankfully, this negative experience led me to Andre at ‘Turpin Kia in Carleton Place’. Andre provided exceptional, transparent service. He processed the lease buy-out without adding any bogus fees, honored the original lease agreement. Finally, I wish I could say I had a positive experience at Donnelly; one person's attitude can shape the entire situation. This should be taught in textbooks.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

I’ve owned two Kia Sorentos—both were disasters. - Jules

I’ve owned two Kia Sorentos—both were disasters. The first engine failed at 165,000 km. The second one needed a full engine replacement at 156,000 km. These engines are notorious for burning oil and sudden failure, and Kia knows it—there’s even a recall on them. Yes, they replaced my second engine under warranty, but the process was brutal. Getting Kia to actually honour the warranty felt like a full-time job—ignored phone calls, vague answers, and constant runaround. Kia loves to advertise a 10-year warranty, but what they don’t say is how hard they make you work to use it. These aren’t durable vehicles—they’re short-term cars with long-term headaches. If you’re thinking of buying a Kia, don’t. Buy a Honda. At least they build cars that last.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.