Leggat Kia

I rarely leave negative reviews, but after this experience, I feel it's important to share it so others know what to expect. It took nearly two months of back-and-forth to complete the purchase experience, I feel it's important to share it so others know what to expect. It took nearly two months of back-and-forth to complete the purchase of our vehicle from Leggat Kia. After all that time, we were excited to finally take delivery of a vehicle costing over $60,000. Unfortunately, our excitement disappeared almost immediately when we discovered that the Lane Keep Assist system was not functioning properly. What was even more disappointing than the issue itself was the response from the dealership. Rather than working with us to resolve a legitimate concern, we were met with resistance. When I raised the issue, Aarun Wissa's attitude was dismissive and, at times, quite rude. To his credit, Sales Manager Soheil stepped in and genuinely attempted to help, but despite his efforts, the issue was never satisfactorily resolved. I've purchased more than 40 vehicles over my lifetime (and no, I'm not a dealer), so I have a fair amount of experience dealing with salespeople and dealerships. Without hesitation, I can say this was one of the poorest buying experiences I've had. Throughout the sales process, Aarun made numerous promises to earn the sale. In particular, he encouraged me to sell one of my collector cars directly to him, assuring me that he would make up the difference through the purchase of the new vehicle. Once the deal was completed, however, those promises disappeared. It became clear that the commitments made during the sales process were simply not honored afterward. Buying a vehicle is about more than signing paperwork. It's about trust, honesty, and standing behind your customer after the sale. Unfortunately, I did not experience any of those qualities here. Leggat Kia has lost my business, and I would not purchase another vehicle from this dealership. I also cannot recommend working with Aarun Wissa based on my experience. There are many dealerships and many sales professionals who value long-term relationships over short-term sales. Based on what I experienced, I would encourage prospective buyers to consider those alternatives. More

Bought a 2026 Seltos from this dealership in December. I had signed for a car that was on the lot and ready to go. 3 days later, my sales guy called to tell me the car had been sold out from under me to s I had signed for a car that was on the lot and ready to go. 3 days later, my sales guy called to tell me the car had been sold out from under me to someone else who had “already purchased it”. They offered to give me another car in a different colour which was not what I wanted or had paid for. Had to wait 3 weeks for another car to be brought from another dealership - during that time I had already sold my old car and had to pay for a rental car to get to work. My financing with Kia was not submitted properly and took me 2 months to get it sorted out. Kia Finance was great customer service and was sorted out, but not before my credit score was negatively impacted due to “missed payments” when my account info was not submitted correctly. Overall disappointing customer service experience. Would not take my car for service there or buy from this location again. Every appointment I had, no one was on time - waiting 2 hours to speak with finance manager while others are coming in and out of his office. More

I would never buy a car at this dealership again. I bought a Sportage on September 19th. I traded in my old Sorento. I forgot to take the old plates off the car. Then on October 31st I got a 407 bi I bought a Sportage on September 19th. I traded in my old Sorento. I forgot to take the old plates off the car. Then on October 31st I got a 407 bill in the mail! Someone had driven on the 407 with my old plates on October 1st long after I had sold my car!!!! I went into the dealership first thing on November 3rd and asked to speak to a manager. I spoke to the General Sales Manager Soheil and explained what had happened. I also asked why no one had ever called me when they noticed my plates were still on my car? He said he would look into it and get back to me by end of day. Later that day I got a call from a person by the name of Aaron who claimed to be part of the acquisition team. He said the car was auctioned off and the plates were destroyed. While the car was being towed the plates probably got scanned on the highway. He said he would get accounting to reimburse me for the 407 charge. I had to then go to Service Ontario and wait in line for over an hour to cancel my plates. It is now November 20th and I still haven’t gotten my money back! No call back, no apology, non compensation for this huge misstep! When I was considering buying the car the sales guy Matt couldn’t stop calling asking if I was interested in the car and when I was coming in…now it seems like everyone has lost my number! I love the service department here! That is the only reason they will still get my business. Rob is great and treats all customers with respect! As for the sales department! Go somewhere else to buy a Kia! Customer service doesn’t stop once the car is sold! More

Bought 2017 Kia Sorento EX Turbo. 33 days later engine stalled, 60 days later, on QEW KSDS activated, speed down to 60 km xxxxting bricks, said cat needed replacement. $6300 is repair 33 days later engine stalled, 60 days later, on QEW KSDS activated, speed down to 60 km xxxxting bricks, said cat needed replacement. $6300 is repairs to date related to connecting rod bearing failure. Code P1326 hasn't come up(so I am told) Kia won't replace engine now died based on this dealer saying no compression cyl 4, which is a symptom and covered under class action lawsuit which was not disclosed on purchase agreement. Without vehicle since Jan 25th, today Mar 19, 2025 no loner. Still fighting. Stay away from kia/hyundai, they are putting your life at risk. More

SERVICE SUCKS. Backseat latch repaired with tape and paper. This is a safety issue CLOWNS Backseat latch repaired with tape and paper. This is a safety issue CLOWNS More

Aurun was wonderful and very helpful. It’s what happened after. I bought an older car with a trade in. Car $10.000 trade in $2000 Car price $8000 I promised to pick the car up when I It’s what happened after. I bought an older car with a trade in. Car $10.000 trade in $2000 Car price $8000 I promised to pick the car up when I return to canada. Meanwhile an invoice of $21.000 including my trade.. I did not pick the car up and demanding my $2000. More

Just took my 2021 car back to the dealership for the third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giv third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giving customers solutions like that! Kia Canada should be ashamed to have this dealership represent them. More

Went to this dealer because a sales associate Arin Missa had posted a truck I was looking for on Facebook. I contacted Arin and arranged to meet with him that day at the dealership. He was a very pleasant y had posted a truck I was looking for on Facebook. I contacted Arin and arranged to meet with him that day at the dealership. He was a very pleasant young sales rep and at no time did I feel pressured to make a purchase. I ended up buying the truck and wrap up my experience there with Dom Liuzzi. Dom walked us through the purchase and explained various options for extended warranty coverage as the vehicle was near the end of its factory warranty. Dom made this experience very painless and was not pushy to make a sale. We came to terms we both could agree on. Overall an easy and pleasant buying experience. Would be happy to recommend either Aaron or Dom if you are looking for a new Kia or check their lot for quality used. I forgot to mention I traded in a vehicle on my purchase and was very satisfied with the appraised value. More

Very impress with the dealership and the salesperson, Agnes Panek she was very friendly and understandable of our needs an budget for a new vehicle. We ended up getting a Seltos and are very happy with t Agnes Panek she was very friendly and understandable of our needs an budget for a new vehicle. We ended up getting a Seltos and are very happy with the car and the service we received. Thank you Agnes. More

Excellent salesman, Will Gair, who patiently drove around to all local Leggat dealerships, looking diligently until we found the vehicle I absolutely fell in love with. Great team, very knowledgable salesma to all local Leggat dealerships, looking diligently until we found the vehicle I absolutely fell in love with. Great team, very knowledgable salesman. Very happy with my car... HC.. More