Kia of Newmarket

Kia in general is an awful company. This particular dealership is terrible - unhelpful salespeople and a service department that cannot complete work correctly. There is an open re This particular dealership is terrible - unhelpful salespeople and a service department that cannot complete work correctly. There is an open recall on our vehicle which resulted in leaking oil and now a damaged engine. We were not advised of the recall and now Kia refuses to assist us in fixing our vehicle (2021 Seltos). More

I have three Kia vehicles that were serviced in this dealership over the past three years. They constangly overfill the oil crankcase on all my vehicles. They can't seem to get oil level on the full m dealership over the past three years. They constangly overfill the oil crankcase on all my vehicles. They can't seem to get oil level on the full mark of the Dip Stick. One of my daughter's Seltos had a oil light come on at highway speed and we noted an overfilled crankcase. . On my Sorrento they also overfilled the oil crankcase on the first two oil changes. On the second oil change they failed to change the plug on the oil filter cassing which comes with every OEM filther replacement and it was leaking after two weeks. Kia updated this plug making it wider because they would leak. The dealer should have replaced it on the second oil change but the original was still in place. They failed to respond to my complaint to have issue corrected. I had to take vehicle to another Oil Change Service to have the oil level corrected and the Filter Casing plug replaced. This Oil Change provider used an OEM Kia filter kit. Provided receipts to Dealership who did not respond to my request for a refund on their oil change service failure. I wrote two letters to the General Manager and received a text message response from the Service Manager with no further action taken on my request for a refund. I no longer can trust this dealership for quality service. Service department does not respond or address customer issues on a timely bases. The service technicians do not pay attention to detail on oil changes. This will definitely influence my next vehicle purchase. For now if I need warranty service I will take my Kia's to another dealership. It's hard to be loyal to a brand when their is no quality service support to protect your invenstment! More

I was at kia of newmarket today and I got the best service of my life. Zaeem took care of me from beginning to end and boy, what a gentleman and what a service. Kia, you got a customer for life. Thank service of my life. Zaeem took care of me from beginning to end and boy, what a gentleman and what a service. Kia, you got a customer for life. Thank you More

Lying sales staff, including the manager. I purchased a Mazda CX-9 and the aftermarket “gold” warranty after the manager assured me it can be used at any dealership in Ontario, including Maz I purchased a Mazda CX-9 and the aftermarket “gold” warranty after the manager assured me it can be used at any dealership in Ontario, including Mazda. First visit to Mazda I was informed they never heard of that warranty. The warranty only covers work at three shops is the city of Windsor. They also gave me a discount of $500 on the vehicle when I noticed an imperfection only if I posted a good review before I drove the car off the lot. More

Service Manager Shahzad Hussain was professional, knowledgeable and took the time to clearly explain the updates required for my vehicle. Service was completed efficiently and on schedule. I apprec knowledgeable and took the time to clearly explain the updates required for my vehicle. Service was completed efficiently and on schedule. I appreciate the care shown by Shahzad for his excellent customer service. More

Do not trust a word they say! Purchased a used vehicle from them. Did the paperwork on a Saturday and went to pick up the vehicle the following Friday. On the day of pick up, I Purchased a used vehicle from them. Did the paperwork on a Saturday and went to pick up the vehicle the following Friday. On the day of pick up, I was informed there was an active recall on the vehicle. When I asked why this wasn't disclosed before I purchased it and why it didn't show up on the Carfax they had for the vehicle, they said they didn't know about it until they did the safety. They then said they they don't even need to disclose it because it wasn't a big deal and that it wasn't safety related. THIS IS NOT TRUE. Per OMVIC, the dealer must disclose if the vehicle requires repair to any of the following: Engine, transmission, or power train. Subframe or suspension. Computer equipment. Electrical system. Fuel operation system. Air conditioning. I looked up the recall and it was part of the electrical system that had potential to shut off the car unexpectedly. When I asked why this wouldn't be considered safety related, they backtracked and said he meant this has nothing to do with Safety Certifying the vehicle. Overall, super dishonest salesman and sales manager. While I was there, there was another couple asking for their deposit back after they were mislead about their purchase as well. More

Terrible Terrible Service, took in my 2023 Kia Sorento the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Wh the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Which the oil was NOT overfilled as I had the light on before I did an oil change! They just reset the light. Took it to a reputable Kia dealer and they said it was the catalytic converter that needed replacing...all on warranty! What is wrong with these people!! They were so worried about getting 144.00 for each thing they looked at they never bothered to deal with the actual problem. Stay away from them if you value your vehicle. More

I'd leave zero stars but it won't let me. The KIA Newmarket dealership told my 22 year old daughter that the cost to fix her Kia was $3803 + tax and then they went further to say that migh The KIA Newmarket dealership told my 22 year old daughter that the cost to fix her Kia was $3803 + tax and then they went further to say that might not fix the problem, that they may also need to do additional work for $1934 + tax. No guarantee the $3803 + tax would fix the problem. A potential total of $5737 + tax. An honest shop fixed it for $1629.40 + tax using original KIA parts. Criminal is how any reasonable person would see this Dealerships behavior. More

Staff are very knowledgable, great personalize service. We dealt with Zaeem Ahmed and he was very professional and knowledgeable he was great to work with. We dealt with Zaeem Ahmed and he was very professional and knowledgeable he was great to work with. More

I highly recommend Kia of Newmarket. Ali Riahi was fantastic. He was very patient and had excellent customer service. I was also impressed with Rob Turcotte. He was extremely knowledgea Ali Riahi was fantastic. He was very patient and had excellent customer service. I was also impressed with Rob Turcotte. He was extremely knowledgeable and his professionalism was top notch. Pricing was fair and transparent. I have been to other dealerships and by far Kia of Newmarket was hands down the best! More