Barrie Kia

Terrible place to go for service. They will take weeks to fix a common problem and will not care. I called every other day and they would just tell me "we hope to look at it tomorro They will take weeks to fix a common problem and will not care. I called every other day and they would just tell me "we hope to look at it tomorrow " I had to rent a car for over three weeks while waiting for them to do a warranty repair. Go anywhere else if you can. On top of this they would not honour a kia protection plan that covers some of the rental costs. They just gave me the run around until it wasn't worth my time anymore. STAY AWAY! More

Brought my Kia Would in due to a creaking noise when turning right. Was told it was the lower control arms and ball joints. Parts were ordered and was told to return the following Tuesday for repair. Go turning right. Was told it was the lower control arms and ball joints. Parts were ordered and was told to return the following Tuesday for repair. Got a phone call a couple hrs after drop.off from service writer stating the car had multiple safety issues. Definitely not what I was told the Friday before. Doug Latour then stated he would call me back. He did and then claimed he mixed up the paperwork. At the end the day he called again to state the work was done but was still making the same noise and would require bushings??? which he would order in for the following week. Picked up my car paid $1140 for an unnecessary repair. On the back of the receipt in hand writing was "verified creaking noise from frt suspension when turning full right only. Knocking noise heard also. -frt end links loose 1.5 $80 L/F outer tie rod loose 1.0 $75 ** Possible strut tops ** 3.0 $150 On the front of the page was written and then crossed out- -slf outer tie rods -front sway bar end links Fully knowing was getting scammed and upsold on unnecessary repairs repairs, I took it to an independent registered and TRUSTED mechanic who knew right away what the issue was, the front sway bar link, the item that was scratched over on the Kia receipt hand written notes. I am furious, this is not just shoddy service, this is illegal. I contacted the service manager, demanded my money refunded which he claimed he wasn't authorized to do and we need to contact his manager Dave Redman. I contacted Kia Canada and opened a complaint, which they said they couldn't demand they refund me but would reach out to the owners and gave me the email of this Dave Redman the regional manager for the Barrie Kia. Have reached out to Ontario Consumer protect and ope and case with them. Do not let Kia Barrie's service department get away with this corrupted business practices, report them every single time. More

After very proudly owning four different Kias over the years—two of them purchased brand new—I never imagined I'd be writing a review like this. Unfortunately, my experience at Barrie Kia and the level of years—two of them purchased brand new—I never imagined I'd be writing a review like this. Unfortunately, my experience at Barrie Kia and the level of service I received has ensured that I will never purchase another Kia nor will I ever recommend them to others. My 2015 Kia Optima Hybrid was at Barrie Kia for just under 3 weeks. The repair was eventually completed yesterday, but the communication throughout the process was unacceptable. I repeatedly had to chase for updates, was given multiple promised completion dates that were missed, and was even contacted once about another customer's vehicle due to apparent confusion. I escalated my concerns to both dealership management and Kia Canada before I finally started receiving callbacks. Despite being told the required part had arrived and that the repair would be completed on multiple occasions, I later discovered the vehicle had not even been worked on. The repair itself appears to be fine, but the sheer level of incompetence in communication and service coordination made this one of the most frustrating customer service experiences I've ever had. To top everything off, when I picked up my vehicle, there was no acknowledgment or apology for what had occurred, despite the multiple escalations and the impact this situation had on my family. That lack of accountability was every bit as disappointing as the service itself. More

I had a service appointment (today. ...June -15-2026 for 02:00). They were very busy and running lean. I asked how long it may take to do this service, at ( 39,411.), kilos service packa ...June -15-2026 for 02:00). They were very busy and running lean. I asked how long it may take to do this service, at ( 39,411.), kilos service package #2. My wife and I had a great cup of freshly brewed coffee, while we waited. The service was completed before the estimated time slot, the car was washed.....even the tires were detailed. Many thanks to Technicians ,Giancarlo Romero and Anisah Wines. I was very pleased and would highly recommend this service and dealership to anyone. This is my second Kia Sorento, that I bought at BARRIE KIA, and God willing my next Kia will be purchased and serviced by this dealership. THANKS FOR A JOB WELL DONE. Terry Contois. More

I had my car towed to Barrie Kia a couple of weeks ago, and since then the experience has been beyond frustrating. Communication is practically nonexistent. In the last two weeks, I’ve only managed to act and since then the experience has been beyond frustrating. Communication is practically nonexistent. In the last two weeks, I’ve only managed to actually speak with the service team once about my vehicle. During that call, I was told the engine had failed and that someone would call me back with next steps. That call never came. Every other time I’ve called, when I do manage to reach someone, they simply take my name and number, promise they’ll “get back to me soon,” and then… nothing. No follow-up, no updates, no sense of urgency or professionalism. They claim diagnostics were done, but based on the lack of information, updates, or documentation, it honestly feels like nothing has been done at all. Even more concerning, corporate reached out and left them a message, and that still didn’t prompt any action or communication. For a dealership service department, this level of unresponsiveness is unacceptable. I’ve been left completely in the dark about my own vehicle, with no timelines, no explanations, and no accountability. This is, without question, the worst customer service experience I’ve had in my life. If you value communication, professionalism, or basic respect for your time, I would strongly suggest looking elsewhere. More

It was a pleasure dealing with Duke Coady. He is professional and very knowledgeable. He might be only a Duke but a King in our books He is professional and very knowledgeable. He might be only a Duke but a King in our books More

I had a wonderful experience at Barrie Kia. I was well taken care of by Fairoze and Naz.They explained everything to me clearly and ensured that I was made to feel welcome. I like my new vehicle I was well taken care of by Fairoze and Naz.They explained everything to me clearly and ensured that I was made to feel welcome. I like my new vehicle. Thanks More

just awful customer relations. Only get some satisfaction from the General Manager the rest just don t care no getting back to you witha updates etc Only get some satisfaction from the General Manager the rest just don t care no getting back to you witha updates etc More

Seems barrie kia specializes in non transparency sales techniques, increasing interest rates and payment lengths from those initially stated. Months later a flat tire required towing to the closest deal techniques, increasing interest rates and payment lengths from those initially stated. Months later a flat tire required towing to the closest dealer, regrettably barrie. The service department out and out lied to us about the large staple that caused the puncture (we presume that part was true, but when you get repeatedly compromised at a dealership you start to mistrust them), anyway the service managress told us we needed a new tire and also a new rim as the shorseshoe staple had puncture the rim in two locations requiring a new designer rim.. I said I thought that was unlikely and wanted to see the tire and rim. After some time they provided a photo of the rim with a small interior surface scratch and the comment that "Oh, there was no puncture after all" . Judging from the price of the tire replacement I'm sure the price of the specialty wheel would have been charged at close to $1,000 dollars. I believe that is bordering on fraud. More

great dealership. would highly recommened. Very easy to deal with, got me in and out of there in under an hour ! would highly recommened. Very easy to deal with, got me in and out of there in under an hour ! More