Kia 417

After 30 years of owning Mazda's, I decided to purchase my first Kia as I was looking for a gas hybrid. I chose 417 Kia based on their positive reviews, perhaps my experience is an anomaly. While the purch my first Kia as I was looking for a gas hybrid. I chose 417 Kia based on their positive reviews, perhaps my experience is an anomaly. While the purchase went as you would expect from a dealership, the customer service disappeared the moment the sale was finalized. My salesperson lost interest and stopped responding to my follow-up questions. The vehicle handover was disappointing, with minimal explanation of the car's features -- salesperson was too busy so he handed the task to someone else. Trying to get basic information from the dealership afterward has been a challenge. Fortunately, I have since found a more helpful Kia dealership. Moving forward, they will be getting my business for parts, service, tires, rims, and ongoing maintenance. More

I loved my 2013 Kia Sportage and always had a good experience with the Kia 417 service department. Whenever I was there, I would wander over and look at the new cars. Finally, I decided it was time to experience with the Kia 417 service department. Whenever I was there, I would wander over and look at the new cars. Finally, I decided it was time to upgrade. My new 2026 Sportage is absolutely amazing! The technology, comfort and features are incredible. Months later, I'm still discovering more great things about it! I'm giving Kia 417 one star because I was not happy with my buying experience, and I'll be taking my business elsewhere. More

I had a very disappointing experience with Kia 417 regarding the A/C system in my 2019 Kia Sorento. In June 2025, I paid Kia 417 for a diagnostic because of an A/C problem. I was told that the cond regarding the A/C system in my 2019 Kia Sorento. In June 2025, I paid Kia 417 for a diagnostic because of an A/C problem. I was told that the condenser had been impacted and was leaking, and that the condenser needed to be replaced. We did not pursue the matter immediately afterward because my wife and I were both quite sick and simply weren't in a position to deal with it. Eventually, I had the vehicle assessed and repaired elsewhere. The other repair facility replaced the A/C compressor, humidity sensor, and rear A/C seals. This raised serious questions for me about the accuracy of Kia 417's original diagnosis. I contacted Kia 417 and asked them to reconsider the diagnostic charge. Their response was essentially that because another shop later performed different repairs, that does not prove their technician was wrong, and that because more than a year had passed, they would not refund the diagnostic fee. What I find particularly frustrating is that Kia 417 continues to stand behind the original diagnosis without, as far as I have been provided, convincing evidence that the condenser was actually the source of the problem. If a customer pays for a diagnostic, I expect the diagnosis to accurately identify the problem—not simply recommend replacement of an expensive component. I understand that a diagnosis can sometimes be wrong. What I find unacceptable is the unwillingness to seriously reconsider the diagnosis when subsequent repairs point in a different direction. Based on my experience, I would be very reluctant to rely on Kia 417 for diagnosing an A/C problem, and I would recommend getting a second opinion before authorizing expensive repairs based on their diagnosis. More

I have no complaints, good customer service. The workers are friendly and welcoming. Will always come back. The workers are friendly and welcoming. Will always come back. More

Was very pleased by the extra effort to make my service appointment better and smooth appointment better and smooth More

Very professional and helpful staff. Thank you! Love my SUV! 2026 KIA Sportage. Thanks to KIA Thank you! Love my SUV! 2026 KIA Sportage. Thanks to KIA More