Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 3 mos
Industry Experience
28 yrs
Languages Spoken
English
Maltese
427 Reviews
Write a Review427 Reviews of Jason DeFelice
August 09, 2021
I have been dealing with Jason for over 16 years and he is the main reason, together with the mechanics and staff that we continue to purchase and service our vehicles at Toyota Town. Jason, is very friend is the main reason, together with the mechanics and staff that we continue to purchase and service our vehicles at Toyota Town. Jason, is very friendly, knowledgeable, humorous, and makes everyone feel comfortable. He listens attentively to your concerns, questions, and requests, then provides feedback in terms that are easy to comprehend. You will leave the dealership with an assurance that your service was completed correctly and above expectations, as Jason provides a customer service experience that is unparalleled to many in the industry. More
July 31, 2021
Excellent service and the best service advisor Jason D. working there. Never have a problem whenever Jason has been assigned my vehicle. Trust and professionalism all the way, Jason is dah man! I would al working there. Never have a problem whenever Jason has been assigned my vehicle. Trust and professionalism all the way, Jason is dah man! I would also like to recognize John Rossini and Shawn Longworth. Both are super friendly and always acknowledge your existence by saying hello and asking how things are going! At Toyota its nice knowing that people actually care about you and don’t leave you standing there “like a brick in the wall”! More
Other Employees Tagged: John Rossini , John Rossini, Shawn Longworth
July 30, 2021
I have been going to Jason for over 20 years and have followed him everywhere he’s gone. Not only does he know his stuff but he always greets me with a smile. He’s very knowledgable and friendly and I ha followed him everywhere he’s gone. Not only does he know his stuff but he always greets me with a smile. He’s very knowledgable and friendly and I have referred many people to him. Great service always! More
July 17, 2021
This is the second time I consulted and got services with Jason. He is very kind and professional, after my car got full inspection, and Jason also gave me advice and show me how to handle BSM function in dr Jason. He is very kind and professional, after my car got full inspection, and Jason also gave me advice and show me how to handle BSM function in driver side. Jason gave me a warm and welcome service experience in Toyota town. More
June 18, 2021
Jason and the Toyota Town team did a great job of completing repairs on my granddaughter's car. I wanted a full inspection and wanted to be sure that her car was safe to drive on the highway. I'm ver completing repairs on my granddaughter's car. I wanted a full inspection and wanted to be sure that her car was safe to drive on the highway. I'm very confident in the assessment and the repairs that were done More
May 11, 2021
Robert Daco provided me the best service for my RAV4 that make me return to Toyotatown whenever I need it;HONESTY is the key tool to bring customers back. make me return to Toyotatown whenever I need it;HONESTY is the key tool to bring customers back. More
Other Employees Tagged: Shelby Chisholm, Robert Dako
April 25, 2021
I had excellent service. Rob is a very good service advisor. Every experience I've had a Toyota Town has been a good experience. I wouldn't go anywhere else. advisor. Every experience I've had a Toyota Town has been a good experience. I wouldn't go anywhere else. More
Other Employees Tagged: John Rossini, Chelsea Wakefield, Ashley Wilson , Robert Dako, Amanda Krug, Kevin Swan
April 05, 2021
ToyotaTown is always on time, the service reps are friendly, and the quality of the work is good. I was a long-time Lexus customer, and used to their world-class service. I have to say ToyotaTown is u friendly, and the quality of the work is good. I was a long-time Lexus customer, and used to their world-class service. I have to say ToyotaTown is up there. More

