Jason DeFelice
Jason DeFelice at ToyotaTown

Jason DeFelice

Service Specialist

ToyotaTown

1065 Wharncliffe Rd S
London, ON N6L 1J9

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4.8
435 Reviews

Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction

Dealership Experience

23 yrs, 8 mos

Industry Experience

28 yrs, 5 mos

Languages Spoken

English English

Maltese Maltese

4.8

435 Reviews

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435 Reviews of Jason DeFelice

October 04, 2026

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Employee Rating

I have bought three cars from ToyotaTown since 200 1 and have always had excellent sales advice and service from the technicians who work on my car. They have all been professional, friendly, and efficient More

by Christine
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 07, 2026

ToyotaTown responded

Thank you, Christine! We're thrilled to hear about your positive experiences with our team over the years. MJ and the rest of our staff work hard to provide top-notch service, and it's great to know that it shows. We appreciate your continued trust in us!

September 24, 2026

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Great service and knowledgeable staff at Toyota Town London! Everything was done quickly, efficiently, and with a truly professional approach. More

by Oleksandr Les
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 07, 2026

ToyotaTown responded

Thank you for your fantastic feedback, Oleksandr! We're thrilled to hear you had a great experience with our knowledgeable team. Providing quick and professional service is what we strive for, and it’s wonderful to know we hit the mark. We look forward to seeing you again!

September 22, 2026

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Sent me a very informative video about the service of my car while I was waiting. More

by DerekB
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

ToyotaTown responded

Thanks for the great feedback, Derek! We're glad you found the video informative while waiting for your service. Our team strives to keep you updated and engaged throughout the process. Looking forward to seeing you again!

September 02, 2026

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From Booking my appt to picking up my vehicle all was efficient and professional. Jason DeFelice is informative and helpful ensuring I was taken care of and my shuttle driver was also efficient and a saf More

by Danhc
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Recommend Dealer
Yes

Other Employees Tagged: Shuttle driver ? Female

Sep 10, 2026

ToyotaTown responded

Thank you for your fantastic feedback, Danhc! We're thrilled to hear about your positive experience with Jason and our team. Providing clear communication and exceptional service is our priority, and it's great to know you appreciated the mechanics video. We look forward to serving you again!

August 27, 2026

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Excellent customer service, Jason was very helpful and even sent me a video of my car be serviced More

by Jagmeet27.me@gmail.com
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

ToyotaTown responded

Thank you for the fantastic review! We're thrilled to hear about your positive experience and how Jason went above and beyond. Your satisfaction is our priority, and we look forward to serving you again!

August 26, 2026

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WS welcoming feeling, Personal attention. Video of service operations performed. Fast check out. Jason was caring and attentive. More

by Don Park
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Recommend Dealer
Yes

Other Employees Tagged: Al Farmer

Sep 02, 2026

ToyotaTown responded

Thank you for your fantastic review, Don! We're thrilled to hear you had a welcoming experience and appreciated the personal attention. Jason and the team work hard to provide top-notch service, and it’s great to see that reflected in your visit. We look forward to serving you again!

August 05, 2026

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I have been driving toyota cars since 1998. I changed to toyotatown many years ago and have been extremely happy with my lease manager, Sylvia Donovan, she has always explained my new car very More

by tavery25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 10, 2026

ToyotaTown responded

Thank you for your wonderful feedback, tavery25! We're thrilled to hear that Sylvia has provided you with exceptional service over the years. Your recommendation means a lot to us, and we're glad you're enjoying your Toyota experience!

July 31, 2026

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service was great - knowledgably and friendly advisors great coffee Sales and Finance team also great More

by xjclex
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Jones, Janine Feenstra

Aug 04, 2026

ToyotaTown responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our team and enjoyed the coffee. Your satisfaction is our priority, and we appreciate your support!

May 16, 2026

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They treat you as important and always keeping you updated on work there doing and paying you before is awesome More

by t.desensi
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Recommend Dealer
Yes
May 19, 2026

ToyotaTown responded

Thank you for your fantastic feedback! We're thrilled to hear you feel valued and appreciated our transparent communication. Your satisfaction is our top priority, and we're glad we could provide a positive experience. Looking forward to seeing you again soon!

March 23, 2026

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The service went off without a hitch. Smooth, quick, friendly, courteous. It was done with military precision. Thank you! More

by ajdsantiago88
Service Price Transparency
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Recommend Dealer
Yes
Mar 27, 2026

ToyotaTown responded

Thank you for sharing your Service experience!

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