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Enna Pinacho
174 Reviews
I have been in the Automotive Industry for 10 years, started as a cashier at a GM Dealership, over time on the course of my 7 years there, I transitioned to Service Administrator booking appointments and looking after the internal accounts on vehicles being Safety for Sale. Currently I am at 3 years working at a Toyota Dealership, where I am a Service Advisor. I have been working hard to establish a new way of providing a Service for my customers, that only by working on this field, a person is able to mold to benefit the Service that suits better for individual needs. Customers are very important, helps us to outgrow our line or work around such a competitive market, so nurturing and caring for a customer's vehicle as if it was your own, enhances the experience to a satisfactory level that creates connections that can last for a long time. Hope I can continue dedicating my services to the people that come to see me!!
Read moreDealership Experience
4 yrs
Industry Experience
10 yrs, 8 mos
Languages Spoken
English
Spanish
174 Reviews
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174 Reviews of Enna Pinacho
April 24, 2026
- Booked for 2:45, showed up at 2:37 and waited 15 min for someone to check me in (or frankly, talk to me) - was told it would 2hrs because they were backlogged, I booked for a tire change and basic oil for someone to check me in (or frankly, talk to me) - was told it would 2hrs because they were backlogged, I booked for a tire change and basic oil change (indicating I was staying), 2hrs seems excessive for these services - car didn’t move in until 3:15…sat for 1/2hr before any work even started - internal tracking number was left on the vehicle (small, attention to detail…) More
by Ajardine17
December 02, 2025
Always happy to service my cars here even if it’s not a Toyota Thank you for being professional Toyota Thank you for being professional More
by Daniel.Makhoul
Other Employees Tagged: John Rossini, Jason DeFelice, Todd Servant, Chelsea Wakefield, Tara Shepherd, MJ Rizkalla, Miguel Teves, Adrian Vanderwel, LaToya Berry
October 17, 2025
I recently brought my 2016 Corolla in for some much needed brake work. These people were great. From the moment I made my appointment to the final completion of the work, they kept me informed through needed brake work. These people were great. From the moment I made my appointment to the final completion of the work, they kept me informed through the process. The mechanic sent me a video to show the damaged parts and what needed done immediately and also what could wait. He did a tutorial so I saw and understood everything being done. I was contacted by phone to discuss all my options throughout. Always polite and friendly. Great crew! I am happy again driving my old car knowing that it is safe because of a job well done. Kudos to this crew and to those responsible for hiring them. Also a shout out to Gwen who helped me so much when I purchased my car so long ago. She has contacted me several times through the years to see how I'm doing and to make sure I'm still happy with my car. Lovely women, great sense of humor. I recommended this dealership to my daughter last year when she was buying her new car. She's also a happy customer and has been treated with the same care and respect for all her service appointments. Five stars all the way! More
by Linda
Other Employees Tagged: Ashton and Collin
October 04, 2025
We have been dealing with Sylvia Donovan at Toyotatown for several years and always have an excellent experience. Her professionalism and knowledge are what brings us back as well as the quality of the T for several years and always have an excellent experience. Her professionalism and knowledge are what brings us back as well as the quality of the Toyota vehicles. Highly recommend! More
by Robinslx
Other Employees Tagged: Sylvia Donovan
July 18, 2025
More than expected and marvellous, excellent representative and wonderful handymen, excellent new system. Waiting for more next time representative and wonderful handymen, excellent new system. Waiting for more next time More
by Venza
Other Employees Tagged: Jason DeFelice
June 19, 2025
Love this dealership. Enna’s and John Rossini take great care of me. I do miss the snack bar though Enna’s and John Rossini take great care of me. I do miss the snack bar though More
by animalhotel62
Other Employees Tagged: John Rossini
April 19, 2025
Enna was amazing from beginning to the end and was so appreciated as our Insurance agent was a nightmare.She maneuvered through all hurdles as a true professional. Thank you Enna and Toyota you are very appreciated as our Insurance agent was a nightmare.She maneuvered through all hurdles as a true professional. Thank you Enna and Toyota you are very lucky to have her. Give her a raise, she deserves it. More
by Ed and Rita
