Christopher Ouellette

Sales Rep Jillian was excellent no pressure (Jillian was the reason I purchased the card from Lexus of London, Very helpful did not push to make the sale. the quality of service from the sales Rep was abov the reason I purchased the card from Lexus of London, Very helpful did not push to make the sale. the quality of service from the sales Rep was above and beyond), Sales Finance Mgr was great, new I did not want to hear the big sales pitch on extra warranties and was ready when I came in. Deliver specialist was excellent, very knowledgeable answered all my questions and did not mind going over options that I was very interested in. Dealership was excellent staff was good. Waiting area well stocked with mufffins and coffe while you waited. More

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Upon entering the dealership everyone was respectful, knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went above and beyond to ensure my husband and I were well taken care of. Excellent service and top notch people! More

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Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More

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Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information given without prompting. Meeting and talking with Chris Ouellette this morning was very informative. I have always found Lexus of London Service Dept to be excellent. I enjoyed their IT guru, Akeem Pearce, his foray into the IT improvements of my vehicle with me was a delight. I learned at lot! More

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Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to choose from . Jillian is professional, courteous, and responded to all my queries on a prompt and timely basis. More

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We have leased several vehicles from Lexus of London for close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan Gillespie delivered and explained all the new features with patience and understanding. We would also like to mention a few weeks ago with our previous Lexus we experienced a flat tire away from home on a weekend and were left without a vehicle. We were very impressed with Chris Pinelli and the Lexus of London team for sorting this unfortunate situation swiftly and professionally. More

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Excellent Service, Friendly, made us feel so important. Love our New Lexus. Brendan Gillespie was so great going over all the features for us. Chris Ouellette was excellent explaining everything to us. S Love our New Lexus. Brendan Gillespie was so great going over all the features for us. Chris Ouellette was excellent explaining everything to us. Sales Staff also so Friendly and kind.and the facility is beautiful Thank you to Everyone who supported us with our Purchase. Joanne & Dwayne Kelch More

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All of the staff at Lexus of London was amazing, accommodating and welcoming! I showed up without an appointment to view a car from their well maintained Used lot and it wasn’t a Lexus. I was a li accommodating and welcoming! I showed up without an appointment to view a car from their well maintained Used lot and it wasn’t a Lexus. I was a little nervous going in that I might not be prioritized because I wasn’t there to buy a Lexus but my experience was the complete opposite. Specifically, Lisa A made sure my experience was up to their premium dealer standard from start to finish. She is so warm and friendly, she understood what I was looking for and made sure I found it. Because I didn’t have an appointment Lisa had to bounce between myself and the booked appointment she did have that day but my service was still exemplary. She made sure I knew she was still working on my deal in between showing a Lexus to her other appointment. She repeatedly checked in, offered me complementary snacks and drinks, and just over all made sure I knew I was still a priority. She made sure I got the best deal for what I was getting and for my trade (which I wasn’t expecting) and was so detailed in explaining everything to me in a realistic way. She made sure I was happy with everything and once the deal was finalized, on delivery day, she made sure that the car I did buy was in amazing condition, completely detailed to the point of being brand new looking when I picked it up. The entire team I worked with from start with the concierge staff to the final sales and delivery staff were amazing. I will absolutely be recommending Lexus of London and Lisa A to anyone looking for a new or gently used car. More

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Our experience at this dealership was amazing. Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited ou Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited our needs best. Chris in finance was also super helpful and friendly. The day we picked up our vehicle could not have gone smoother. Brenden Gillespie, our delivery specialist was incredible, he walked us through every aspect of our new vehicle and we were in awe of his knowledge. The vehicle was spotless and beautifully presented to us including a kind note left from Jillian. Purchasing a vehicle from Lexus of London was a great experience from start to finish. An excellent dealership. More

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We recently purchased our new car and we had a wonderful experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and d experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and dedication. We are happy with our new car and grateful for the outstanding service we received. Highly recommended! More

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