82 Ontario Toyota Dealers

I would give this a 0 star rating if I could. - keyk

I would give this a 0 star rating if I could. So, we had bought our Jeep Cherokee a few years back, so when it came time for warrantee work we naturally brought it back to the dealership. What an absolutely nightmare. I was squeezed in, and then was told I missed my appointment (even though my SUV was dropped off at 6am). Brought it in for a clicking noise when I turned. They diagnosed it as a wheel bearing.. I knew this didn't seem right but figured they were the "professionals" . Get my car back 2 days later, ITS STILL MAKING THE SAME SOUND. Call back and try to get ahold on my Service advisor 3 times, tell them that it in fact was NOT wheel bearings and that I would not being paying another diagnostic fee. They agreed and I brought my vehicle back in. This I where the mayhem starts. My vehicle was brought in Wednesday morning at 930 am, I did not hear ANYTHING until Thursday 10 minutes before close. When they informed me that my Jeep was sent to jeep without my knowledge or permission and that they will do the work although Toyota will hold the warrantee order. Which again fine. My jeep was gone for OVER TWO WEEKS. CV axles and control arm. Over the next 2 weeks I called my service advisor 5 times, trying to be understanding that it was around Christmas and New year's. Finally, the Thursday Jan 2 I tried to call 3 times. No response. So I called Jeep myself to see what the status on it was. That is when he informed me that I am NOT ALLOWED to pick up my own car but that THE WORK WAS COMPLETED DECEMBER 23rd!!!! I called a 4th time and requested someone come to the phone, did not care who it was as I was making a point that I would be there the next day by 12 to get my car and it best be there. The next day all the did was offer to wipe down my car as an apology. but in the mean time threw EVERYTHING out of the back of my jeep into the back seat leaving a mess for me to clean up before I could put my son in it. My partner has tried to contact the service manager multiple times to have our concerns heard, and have not heard anything in return, almost 2 weeks later. 0 STAR DO NOT RECOMMEND. We will not be back EVER

Been a loyal customer for a few years and for the most - philipfreire

Been a loyal customer for a few years and for the most part the dealership experience was decent. Easy to book service appointments, average wait times, but the main reason you buy a Toyota is for its reliability and dependability. No issues there. I’ve been hyped about the RAV4 Prime since it was announced. Had a $1000.00 deposit on the vehicle early on but quickly realized it was going to be a while before I was able to get one. Purchased a 2021 RAV4 Gas model in the meantime. Fast forward to October 2024 when I finally got the call that the Prime was coming in (3 years later). Salesman called when the vehicle came off the truck. On delivery day, I noticed a minor dent with a crease in it. Must have happened during PDI or in the showroom. Unfortunately I did not want to pay $70k+ for a brand new vehicle with a dent. Sales person offered a repair solution but did not want to go down that route. I asked for another vehicle and walked away from the deal. Got notified shortly after that the dealership did not want to order another vehicle, nor do business with me in the future. I was refunded my deposit and left in shock. Dealership must have taken it personally. Not once during this did the sales manager and/or owner apologize for the mistake. I guess this is how they do business. If you want to buy a vehicle from this dealership, I would personally look elsewhere unless you don't mind customer service like this and please do a good visual inspection of any vehicle before you take delivery.

I just bought a Toyota Highlander from Myers Kanata Tony - Houari Farhi

I just bought a Toyota Highlander from Myers Kanata Tony Graham dealership and the least I can say is that, I was satisfied with how I was handled with my requirement, By Maria sales officer & Samantha delivery specialist, keep up the good work guys, your hard work will always make people wanna come back. All the best

I had an excellent experience at Toyota Yorkdale! - PM

I had an excellent experience at Toyota Yorkdale! For a smooth and fast transaction, make sure to find Wei Wei. Highly recommend!

I just bought a new vehicle from Dixie Toyota. - Raj

I just bought a new vehicle from Dixie Toyota. I highly recommend this dealership Jody , Imran, Allen, manager the whole team was very helpful & wonderful and made my trade in & purchase very easy. I am 100% my next purchase will be from Dixie Toyota.

I visited Orleans Toyota several times in the last month - Magdalena

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership!

I make a appointment for oil change it took them two - emilekc

I make a appointment for oil change it took them two hours and 45 min no one told me that its 45 mim job not profesioall any way. will never go back to that place

Worst experience I hav ever had with a car dealership. - graham

Worst experience I hav ever had with a car dealership. The sales pepole have no idea about there products. They don't honer there advertised deals. I tried to buy a truck and they changed the internet rate 3 times. When we finally came up with a deal on a payment plan and I signed the papers the then realized they did not include my lean on my trade in. Verry unprofessional. They do not care about the customer. Needles to say I did not make a purchase. I would like to warn pepole to be verry careful buying here to be sure they don't pull the wool over your eyes like they tried with me. If by some random chance they try to make things right I will update my review. I highly doubt the will because they do not care about you.

I am writing this email to let you know that I have - Mayur Patel

I am writing this email to let you know that I have received very poor service from one of your sales representative (Lucy) and Manager (Andrew). First Lucy called me and booked an appointment to book a Toyota sienna car.I live in Startford. I drove 2hr 15 min one way and when I came to your dealership then she told me the car is sold.No apology or efforts from her side. another thing I told her is that I have a Toyota car which I want to trade. She forgot everything and gave me an invoice without change. She is not professional or not trained very well When I went to Andrew and told him the same story. He was reacting like who cares. No apology or no efforts from his side. I have not seen this like dumb manager in my life anywhere who is holding management position but dont know how to handle situation.He is very Pathetic guy I don't feel a positive sales environment and moral values in your dealership. I won't buy any car from here and will notify about this in our community as well. Also I see the car is still available on facebook Marketplace right now and your 2 salespersons are advertising for the same car so why are you guys doing false advertisement and wasting customers time and if it is sold then remove ad asap.

Be warned! - blackt

Be warned! Extreme lack of integrity by Stouffville Toyota, especially Ali Ahmad. Untrustworthy in this business. Despite another salesperson had spent hours with me and I was ready to make the purchase, Ali gives the vehicle to his relative. Doesn't have the decency to call. Luckily I only waste my time. If I had purchased the vehicle, this could have been much worse.

Bought a new vehicle from Guelph Toyota, paid for - bertbbob

Bought a new vehicle from Guelph Toyota, paid for extended warranty, ceramic & rust protection. Dealership cannot provide any documentation to guarantee ceramic coating was done, they also pushed rust protection but upon writing Toyota Canada I was told they (Toyota Canada) do not recommend adding this component to Hybrid vehicles. One of the extras that I bought & paid for was not put on the vehicle, when I noticed and emailed them I was told it was on back order. No mention of that when we picked the truck up. We have bought many, many vehicles from Guelph Toyota, this just may be our last.

Everything was excellent, until after the purchase. - NeverNorthside

Everything was excellent, until after the purchase. The service department destroyed the electrical system, broke the power doors, and ownership was condescending. Will never set foot in this place again.

I was a long term customer but my last experience in - dianamick

I was a long term customer but my last experience in having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought them to another dealer who values my loyalty and ongoing business. I would not recommend Heffner which is a reflection of their decline in providing an exceptional service experience.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

Crazy salesman and tactics not acceptable I wish the - bruni31

Crazy salesman and tactics not acceptable I wish the owner can see how people are treated this is not the toyota way i would be embarrassed have employee like this.

Wow, scammed! - jimmy

Wow, scammed! I drove 400 km to pick up a car from Bolton . Was given a firm price and when I got there, they added another $8,000 to the price. Misrepresented, lied scammed. These sales people and managers make car salesmen look bad. Fortunately had a great experience down the street and bought a vehicle at Honda.

They will promise you anything to make the sale. - Diller

They will promise you anything to make the sale. Ehat they promise means nothing never again

They donot know how to deal…they donot want to book model - nitishbagga.nb

They donot know how to deal…they donot want to book model according to customer choice..they want to book according to their choice…very bad service

Our sales specialist is Darcy,. - Coxdarlene64

Our sales specialist is Darcy,.He is absolutely amazing. Coming up in April it will be our third vehicle we have had the honor to deal with him . Darcey is very professional, very honest and is a kind sole. I have recommended him to serval people I know. I really feel that this dealership is one of the best.Darcey will have my business till I can’t drive anymore. Definitely a five star dealership. He is such a pleasure to talk and deal with.

Zack Burton, when customer service is not the way it used - patmurray47

Zack Burton, when customer service is not the way it used to be, I thank you for caring to do your job and you did it well.

very bad service,,, only looks to make a profit,, does - rdurette777

very bad service,,, only looks to make a profit,, does not care about their customer,,, only profit,, exslample,,, they wanted $880.00 dollars to do back brakes on a 2018 toyoto,,, xxxxing ridiculaus ,,, wil not get any work done there,,, recomend go somewhere else ,, I got Back brakes done for 350.00 Bucks,,,

Just got our new Corolla LE from this dealership, this - putnikm

Just got our new Corolla LE from this dealership, this being our fourth new Corolla and we couldn't be any happier! Thank you for the assistance and being so detailed, Manny, Ivan and Will. Manny went above and beyond in explaining and informing us everything about our new car before and when we're there to pick it up. Customer assistance at its best!

Service manager is a hack. - lxbeetee

Service manager is a hack. Front end service people are worse. Refused to escalate or resolve issue. Notice they sit almost 20 spots below my new normal dealership so my experiences are not unique.

Today June 12. - unhappy customer

Today June 12. 2023 I visited this dealer and was extremely disappointed with the sales staff. I was going to buy a Corolla hatchback. I had a nice very low mileage MX5. He did not even look at my trade-in at all very disappointing as I wish to point out things about my car to him. Well, the sales staff did quote me a price for it before I went to the dealer which was LOW. His comment to me was that the gentleman that did the elevation has 17 years as a Mazda specialist and does not need to see it to evaluate it. As well the car for sale at the dealer showed that it was overpriced according to Autotrader. So I took a test drive in the hatchback, The gas gauge was showing empty so just drove around the block with was okay as I liked the car. On returning to the dealer and having a conversation with the sale staff I ask if we could negotiate a price for the car and his answer to me was NO. It was like I was doing him a favor by allowing him to sell me a car. VERY poor experience you are better off finding another Toyota Dealer. BTW I love Toyota products, especially the ones built in Japan like my 4 Runner as was the Toyota Corolla hatchback. Again I was going to buy that car NOW I will buy one from someone else.

James Salvian. - JR

James Salvian.... excellent sales person, informative , patient, and available for all questions, thank you for everything James!

Bought a 100. - Tom

Bought a 100.000$ truck from them brakes started scratching 4000km later!!! do to them not lubricating any of the Components !!! When I asked them to take care of it I was met with an Arrogant Service manager !! Stating basically not there problem they don’t need to lubricate anything !!! I asked him so you mean to tell me I spent a 100k on a truck and brakes start squealing 4000k later !!! And you’re not going to fix them ! Again the arrogant service manager ! Again told me yep not my problem!!! Very disappointed in this hole process I highly recommend not buying anything from them !! Nor will I ever be buying anything from them again and will make sure to let everyone! I no my experience !!!!!!

AMAZING Team and AMAZING vehicles! - Jess1999

I recently purchased my very first brand new car from Vandermeer Toyota and I cannot say enough great things about the whole dealership. I bought a new 2020 Corolla XSE and absolutely love the vehicle! Everyone in the dealership was very knowledgeable and helped me make the right purchase based on my needs. Super professional and punctual people. I will definitely be recommending this dealership to all my family and friends.

I once again have purchased a new Toyota Rav4 Hybrid - dmurphy3662

I once again have purchased a new Toyota Rav4 Hybrid vehicle from Carol Becker and I could not be happier with her guidance and suggestion throughout the process. Both her and Marijo have been professional and very helpful. Carol walked me through the main points of operating this vehicle, and although it was very overwhelming, she made me feel confident and reassured me she was available to me with any concerns or questions. She has helped me through several car purchases over the years and has been nothing short of GREAT.The service department at Walkerton Toyota has also been top shelf and I look forward to my sevice appointments. ITS WORTH THE DRIVE TO WALKERTON TOYOTA and setting up an appointment with Carol if you are in the Market for a new or good used vehicle Cheers Donna

The used vehicle appraiser was rude and condescending. - Loadz

The used vehicle appraiser was rude and condescending. I walked out and will never return. I have no idea why there are so many issues with this dealership. The good news is that London is only an hour away and Shawn Longworth at Toyotatown is awesome to deal with.

Third car from them and no complaints great people great - Islandstan

Third car from them and no complaints great people great product great service. What more could I want.