82 Ontario Toyota Dealers

If only I had seen the many other negative reviews before - Wafaa

If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise — as a newcomer female unfamiliar with the mechanics — only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP’s office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting — never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car — yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO’s own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers — especially newcomers and women. Please do your research before trusting this dealership with your safety, your money, or your trust. You are only an added transaction.

I had an excellent experience at Toyota Yorkdale! - PM

I had an excellent experience at Toyota Yorkdale! For a smooth and fast transaction, make sure to find Wei Wei. Highly recommend!

I was amazed at the warm welcome that I received from the - akomolafesunday

I was amazed at the warm welcome that I received from the product advisor, Nico Barbieri when I entered Toyota showroom @ Woodbridge. He took his time to explain full details about various categories of Rav 4 2025, that I intended to buy to me. Nico was very friendly, accommodating & reasonable. Woodbridge Toyota is a place to visit for your next Toyota cars or SUV because of the highly experienced staff that are working there.

Do not get your winter/summer tires changed here! - Disgruntled

Do not get your winter/summer tires changed here! It takes these guys 1.5hrs to do a 30 minute (or less) job. Okay, maybe an extra 15 minutes for the complimentary car wash. I’ve been to many other establishments who take 15 minutes for this job.

I give Belair Toyota a rating of 0 but it is not possible - Kimberly

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car would be damaged. She also told me I wasn't the only one who had this happen and someone was let go because of this issue. I was off on holidays when the problem occurred. I had booked appointments for March 11 which I had to cancel because I had to have my car towed and had no idea how long it would take to get my car back on the road. They redid the oil change and said someone would come and clean my garage floor. They tried twice to clean my garage floor (March 12, and March 28) it didn't work. March 28th I was told by James Hodgson the service manager they would come back and clean my garage floor with a torch if the 2nd cleaning didn't work. . I was initially offered car detailing as compensation. I live out of town and I would have to leave the car there all day so I declined the detailing. I asked for the next service 1 and a free oil change instead and to have my floor cleaned. However after the 2nd failed attempt at cleaning the floor and the continued time I was loosing because of the dealerships negligence and my lack of confidence in them, I decided I no longet wanted a free oil change. I asked for a refund for the oil change, ASAP, the service 1, and for my garage floor to be cleaned with the torch. After emailing several times April 21st I was offered the credit for my oil change, the service one and my floor cleaned. Fanastic a resolution. I confirmed this would be acceptable on April 21st. It is now May 11th I still have not received my refund nor have they cleaned my garage floor. I reached out again to James Hodgson and Josianne Parent April 25th and May 5th. Both emails were ignored. In the beginning I gave Belair Toyota the benefit of the doubt to fix their mess. Mistakes are made everywhere. However now I am appalled at my treatment. I guess they thought I would just give up. I will not give up, and as a result of them ignoring me I decided to write this review. I have lost complete faith in this dealership and I would not recommend their services to anyone. The time and stress this dealership has caused me, seems to mean nothing to them. Their compensatiion offered was nothing from a giant company. I thought Toyota was a reputable company I certainly think differently now. When I purchased this car last June 2 other family memebers also purchased new vehicles from Bank Street Toyota who were amazing. Myfamily and friends are disgusted at how I have been treated. None of us nor our friends will ever go to Belair Toyota.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

Be warned! - blackt

Be warned! Extreme lack of integrity by Stouffville Toyota, especially Ali Ahmad. Untrustworthy in this business. Despite another salesperson had spent hours with me and I was ready to make the purchase, Ali gives the vehicle to his relative. Doesn't have the decency to call. Luckily I only waste my time. If I had purchased the vehicle, this could have been much worse.

I recently purchased a TCUV-certified used vehicle for - shkfaiz1992

I recently purchased a TCUV-certified used vehicle for over $33,000. They claim to perform a 160-point inspection before delivery. However, the AC malfunctioned within two weeks of purchase, and as expected, they don’t cover it under the TCUV warranty. Be aware of this scam

Orillio (sales dept. - Sari

Orillio (sales dept.) at the dealership was excellent and extremely helpful. We are very happy with the used vehicle we purchased from him. He immediately contacted us when a used Toyota vehicle arrived at the dealership that was within our price range and that was the model, trim, year, low km. and even colour, that we had told him we wanted. He also arranged for a trade in of our "old' Toyota,

I had a terrible experience with this service. - senayet

I had a terrible experience with this service. They were dishonest and negligent—they forgot to put coolant and oil in my car, which put my safety at serious risk. I cannot recommend this place to anyone for buying a car or getting service. If I could give zero stars, I would.

Bought a new vehicle from Guelph Toyota, paid for - bertbbob

Bought a new vehicle from Guelph Toyota, paid for extended warranty, ceramic & rust protection. Dealership cannot provide any documentation to guarantee ceramic coating was done, they also pushed rust protection but upon writing Toyota Canada I was told they (Toyota Canada) do not recommend adding this component to Hybrid vehicles. One of the extras that I bought & paid for was not put on the vehicle, when I noticed and emailed them I was told it was on back order. No mention of that when we picked the truck up. We have bought many, many vehicles from Guelph Toyota, this just may be our last.

I purchased a Rav 4 and had a wonderful experience - bmirwin

I purchased a Rav 4 and had a wonderful experience dealing with Sumaiya C. I really went in to just look and plan to start putting my name in for any used vehicles that would come in. In a matter of a couple of hours she showed me a used Rave that was in with very low mileage. In a week I drove away and even traded in my old Toyota Corolla! This is Toyota #4 for me and I love their products. I really appreciated Sumaiya's professionalism and her courtesy. I would recommend her as a salesperson anytime. On a scale of 1-10 I would give her a 9+

Received excellent service from heffner toyota. - ganeshan r

Received excellent service from heffner toyota..My service advisor Chen gave me excellent communication and worked hard to repair my vehicle.

I just had a bad experience at Dixie Toyota. - Cookieman

I just had a bad experience at Dixie Toyota. I’m very disappointed after sharing my dissatisfaction with my service department experience that no one from management followed up with me. That is the reason I am taking time to share my experiences.. I purchased new running boards and a hood deflector for my Rav 4. After doing so I called the Dixies Service department to enquire about them installing these items for me. I talked to a very helpful woman in the Service dept. She was great. I asked how much installation would be and she put me on hold to enquire internally, so, after quite some time she came back and said the allotted time for both would be 2 hours as per their info on their computer. So, I asked what if they finish earlier than the allotted time ——she put me on hold to further enquire as she was curious as well. She came back saying that hey would only invoice for the time taken ie if shorter than 2 hours they would bill for the lessor amount of time. So, I proceeded to book an appointment for this past Tuesday for 9:10 am. I arrived and got into the queue and waited.. When it came my turn a no nonsense service person looked over my car and then asked me to come to his work station to proceed with the service process. Then I see my car leaving the service Bay Area. I asked do they install the accessories in another location? He said no all the service techs are busy. He worked on his computer terminal and then says what my total is going to be based on the preset labour time allotment. I asked how can they invoice me when they haven’t finished the job yet based on time. He said no that’s what you’re being billed. I told him how I had talked to their service department about this specific thing and I shared with him what I was told. He said no this is the way it is. I asked for him to return my car and told him I’m not only done I am so mad I wasted my time booking an appointment with a two week wait time only to be told something different. The lady that was at the service desk came over and asked what’s wrong so I told her what I was told two week ago and what I’m being told now. I also shared how upset I was with them misleading me. I could have had my mechanic install them two weeks earlier but felt comfortable that Dixie Toyota wouldn’t try and screw me over this. BUT they did. So disappointing, as I had purchased my car from Dixie Toyota. I was going to give them zero stars but the lowest is one.

They just got caught running a stolen car operation out - Simon

They just got caught running a stolen car operation out of their dealership. Rep was Ankur Bhatiani. 2 warrants are still out for two additional arrests. I encourage people to investigate before ever doing business with them

I purchased a RAV4 from Bolton Toyota. - 234234ep

I purchased a RAV4 from Bolton Toyota. The sales person Sharry Sidhu was very friendly, knowledgeable and professional.

They registered my car to my mom and didn’t say anything - remmyclare

They registered my car to my mom and didn’t say anything until we noticed then then “oh you noticed that huh!?” We had to spend hours fixing that. Rob lied about the extended warranty. Car salesman are scummy, lesson learned. Not coming back.

Eastway Toyota Windsor On sales are good but reception - kash

Eastway Toyota Windsor On sales are good but reception as specially the person person answering the phone are very rude thinking they don't need customers instead customers need them. i personally think they need better training. or we have other Toyota Dealer in the province of Ontario. Chatham is one of one of them super nice people.

I’ve leased three RAV4 Hybrids from Mississauga Toyota - farid

I’ve leased three RAV4 Hybrids from Mississauga Toyota over the past 9 years and was preparing to buy a fourth — until my recent service experience. This spring, I noticed a significant drop in fuel efficiency on my 2022 RAV4 Hybrid. When I called the service department, I was told by Albert that my mileage was “normal” and similar to his own. I followed up with a detailed email to the service manager requesting diagnostics — but received no response at all. I then took the vehicle to another Toyota dealership, where they performed a throttle body and EFI system cleaning. The issue was immediately resolved, and fuel economy returned to normal — confirming there was a clear and demonstrable cause. While I’m still happy with my RAV4 and plan to stick with Toyota, I’ve lost confidence in Mississauga Toyota’s service support and will be purchasing my next vehicle from a different dealership.

They will promise you anything to make the sale. - Diller

They will promise you anything to make the sale. Ehat they promise means nothing never again

They donot know how to deal…they donot want to book model - nitishbagga.nb

They donot know how to deal…they donot want to book model according to customer choice..they want to book according to their choice…very bad service

Our sales specialist is Darcy,. - Coxdarlene64

Our sales specialist is Darcy,.He is absolutely amazing. Coming up in April it will be our third vehicle we have had the honor to deal with him . Darcey is very professional, very honest and is a kind sole. I have recommended him to serval people I know. I really feel that this dealership is one of the best.Darcey will have my business till I can’t drive anymore. Definitely a five star dealership. He is such a pleasure to talk and deal with.

I have bought 3 current generation Rav4 from this - Alan F

I have bought 3 current generation Rav4 from this dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring everything is fine. What a great call to receive. She is a recent hire and I did not get a call from a manager from my previous two purchases. I had one issue with this most recent purchase and Judy listened, was empathetic and did her best to make it right. Judy is a huge asset to Downtown Toyota and is a great representative of Downtown Toyota.

I've purchased 3 vehicles now and been very satisfied. - Rick

I've purchased 3 vehicles now and been very satisfied. Jeff Gates has treated my wife and I very fairly and goes out of his way for the customer. Service department has been pretty good also.

very bad service,,, only looks to make a profit,, does - rdurette777

very bad service,,, only looks to make a profit,, does not care about their customer,,, only profit,, exslample,,, they wanted $880.00 dollars to do back brakes on a 2018 toyoto,,, xxxxing ridiculaus ,,, wil not get any work done there,,, recomend go somewhere else ,, I got Back brakes done for 350.00 Bucks,,,

Just got our new Corolla LE from this dealership, this - putnikm

Just got our new Corolla LE from this dealership, this being our fourth new Corolla and we couldn't be any happier! Thank you for the assistance and being so detailed, Manny, Ivan and Will. Manny went above and beyond in explaining and informing us everything about our new car before and when we're there to pick it up. Customer assistance at its best!

Service manager is a hack. - lxbeetee

Service manager is a hack. Front end service people are worse. Refused to escalate or resolve issue. Notice they sit almost 20 spots below my new normal dealership so my experiences are not unique.

Today June 12. - unhappy customer

Today June 12. 2023 I visited this dealer and was extremely disappointed with the sales staff. I was going to buy a Corolla hatchback. I had a nice very low mileage MX5. He did not even look at my trade-in at all very disappointing as I wish to point out things about my car to him. Well, the sales staff did quote me a price for it before I went to the dealer which was LOW. His comment to me was that the gentleman that did the elevation has 17 years as a Mazda specialist and does not need to see it to evaluate it. As well the car for sale at the dealer showed that it was overpriced according to Autotrader. So I took a test drive in the hatchback, The gas gauge was showing empty so just drove around the block with was okay as I liked the car. On returning to the dealer and having a conversation with the sale staff I ask if we could negotiate a price for the car and his answer to me was NO. It was like I was doing him a favor by allowing him to sell me a car. VERY poor experience you are better off finding another Toyota Dealer. BTW I love Toyota products, especially the ones built in Japan like my 4 Runner as was the Toyota Corolla hatchback. Again I was going to buy that car NOW I will buy one from someone else.

AMAZING Team and AMAZING vehicles! - Jess1999

I recently purchased my very first brand new car from Vandermeer Toyota and I cannot say enough great things about the whole dealership. I bought a new 2020 Corolla XSE and absolutely love the vehicle! Everyone in the dealership was very knowledgeable and helped me make the right purchase based on my needs. Super professional and punctual people. I will definitely be recommending this dealership to all my family and friends.

I once again have purchased a new Toyota Rav4 Hybrid - dmurphy3662

I once again have purchased a new Toyota Rav4 Hybrid vehicle from Carol Becker and I could not be happier with her guidance and suggestion throughout the process. Both her and Marijo have been professional and very helpful. Carol walked me through the main points of operating this vehicle, and although it was very overwhelming, she made me feel confident and reassured me she was available to me with any concerns or questions. She has helped me through several car purchases over the years and has been nothing short of GREAT.The service department at Walkerton Toyota has also been top shelf and I look forward to my sevice appointments. ITS WORTH THE DRIVE TO WALKERTON TOYOTA and setting up an appointment with Carol if you are in the Market for a new or good used vehicle Cheers Donna