82 Ontario Toyota Dealers

Been a loyal customer for a few years and for the most - philipfreire

Been a loyal customer for a few years and for the most part the dealership experience was decent. Easy to book service appointments, average wait times, but the main reason you buy a Toyota is for its reliability and dependability. No issues there. I’ve been hyped about the RAV4 Prime since it was announced. Had a $1000.00 deposit on the vehicle early on but quickly realized it was going to be a while before I was able to get one. Purchased a 2021 RAV4 Gas model in the meantime. Fast forward to October 2024 when I finally got the call that the Prime was coming in (3 years later). Salesman called when the vehicle came off the truck. On delivery day, I noticed a minor dent with a crease in it. Must have happened during PDI or in the showroom. Unfortunately I did not want to pay $70k+ for a brand new vehicle with a dent. Sales person offered a repair solution but did not want to go down that route. I asked for another vehicle and walked away from the deal. Got notified shortly after that the dealership did not want to order another vehicle, nor do business with me in the future. I was refunded my deposit and left in shock. Dealership must have taken it personally. Not once during this did the sales manager and/or owner apologize for the mistake. I guess this is how they do business. If you want to buy a vehicle from this dealership, I would personally look elsewhere unless you don't mind customer service like this and please do a good visual inspection of any vehicle before you take delivery.

Philipe was great! - Bob98

Philipe was great! Very knowledgeable. Took me out for a test drive and was super patient with me as I hadn't driven standard in a while. Gave me plenty of advice and tips. Great guy, great employee!

I had an excellent experience at Toyota Yorkdale! - PM

I had an excellent experience at Toyota Yorkdale! For a smooth and fast transaction, make sure to find Wei Wei. Highly recommend!

Je tiens à remercier chaleureusement Mustapha pour son - marietougoita

Je tiens à remercier chaleureusement Mustapha pour son excellent travail lors de l’achat de ma Toyota RAV4. Son professionnalisme, ses conseils avisés et son suivi rigoureux m’ont grandement aidée à faire le bon choix. J’ai particulièrement apprécié sa disponibilité et le fait qu’il m’ait tenue informée à chaque étape du processus. Un grand merci également à Sofiane pour son aide précieuse et sa réactivité. Votre accompagnement a rendu cette expérience d’achat fluide et agréable.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

Andrew Black called to suggest I take the car through - Chris Van Riesen

Andrew Black called to suggest I take the car through their Express Lube to get the tires checked after Tire Rotation Maintenance kept coming up. I went and Evan checked my tires and found tire pressure very slightly down. I was in and out in about ten minutes. Jackson’s has been excellent over the years. Can’t say enough about their friendly, knowledgeable staff. So very grateful!! Will stay with Jackson’s in the years to come and have been with them about 18 years. Thank you for your wonderful service and support!

I take my car to this agency for service for the last two - Hussain

I take my car to this agency for service for the last two years. My car was under extended warranty and I got a nail in one of the vehicle's tire. I got it changed and claimed warranty. I followed up and enquired with them for two months without any firm response. I am still unaware of the expected out come.

Worst experience I hav ever had with a car dealership. - graham

Worst experience I hav ever had with a car dealership. The sales pepole have no idea about there products. They don't honer there advertised deals. I tried to buy a truck and they changed the internet rate 3 times. When we finally came up with a deal on a payment plan and I signed the papers the then realized they did not include my lean on my trade in. Verry unprofessional. They do not care about the customer. Needles to say I did not make a purchase. I would like to warn pepole to be verry careful buying here to be sure they don't pull the wool over your eyes like they tried with me. If by some random chance they try to make things right I will update my review. I highly doubt the will because they do not care about you.

Be warned! - blackt

Be warned! Extreme lack of integrity by Stouffville Toyota, especially Ali Ahmad. Untrustworthy in this business. Despite another salesperson had spent hours with me and I was ready to make the purchase, Ali gives the vehicle to his relative. Doesn't have the decency to call. Luckily I only waste my time. If I had purchased the vehicle, this could have been much worse.

Bought a new vehicle from Guelph Toyota, paid for - bertbbob

Bought a new vehicle from Guelph Toyota, paid for extended warranty, ceramic & rust protection. Dealership cannot provide any documentation to guarantee ceramic coating was done, they also pushed rust protection but upon writing Toyota Canada I was told they (Toyota Canada) do not recommend adding this component to Hybrid vehicles. One of the extras that I bought & paid for was not put on the vehicle, when I noticed and emailed them I was told it was on back order. No mention of that when we picked the truck up. We have bought many, many vehicles from Guelph Toyota, this just may be our last.

Had an issue with sunshade on the sun roof and was fixed - springs

Had an issue with sunshade on the sun roof and was fixed under warranty, wasn’t fixed properly and taken back to repair at no charge. Less than a year later-same issue and told it was out of warranty and cost me over $3200. 8 months later exact same issue and now they want over $5000

I was a long term customer but my last experience in - dianamick

I was a long term customer but my last experience in having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought them to another dealer who values my loyalty and ongoing business. I would not recommend Heffner which is a reflection of their decline in providing an exceptional service experience.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

Crazy salesman and tactics not acceptable I wish the - bruni31

Crazy salesman and tactics not acceptable I wish the owner can see how people are treated this is not the toyota way i would be embarrassed have employee like this.

I purchased a RAV4 from Bolton Toyota. - 234234ep

I purchased a RAV4 from Bolton Toyota. The sales person Sharry Sidhu was very friendly, knowledgeable and professional.

I had a fantastic experience with Marty. - c_macgill

I had a fantastic experience with Marty. Professional and just an all around great guy. Thank you so much.

They will promise you anything to make the sale. - Diller

They will promise you anything to make the sale. Ehat they promise means nothing never again

They donot know how to deal…they donot want to book model - nitishbagga.nb

They donot know how to deal…they donot want to book model according to customer choice..they want to book according to their choice…very bad service

Our sales specialist is Darcy,. - Coxdarlene64

Our sales specialist is Darcy,.He is absolutely amazing. Coming up in April it will be our third vehicle we have had the honor to deal with him . Darcey is very professional, very honest and is a kind sole. I have recommended him to serval people I know. I really feel that this dealership is one of the best.Darcey will have my business till I can’t drive anymore. Definitely a five star dealership. He is such a pleasure to talk and deal with.

I have bought 3 current generation Rav4 from this - Alan F

I have bought 3 current generation Rav4 from this dealership. After my most recent purchase Aug 2024 I received a call from Judy Hsu, new car sales manager. She following up on my purchase ensuring everything is fine. What a great call to receive. She is a recent hire and I did not get a call from a manager from my previous two purchases. I had one issue with this most recent purchase and Judy listened, was empathetic and did her best to make it right. Judy is a huge asset to Downtown Toyota and is a great representative of Downtown Toyota.

Zack Burton, when customer service is not the way it used - patmurray47

Zack Burton, when customer service is not the way it used to be, I thank you for caring to do your job and you did it well.

very bad service,,, only looks to make a profit,, does - rdurette777

very bad service,,, only looks to make a profit,, does not care about their customer,,, only profit,, exslample,,, they wanted $880.00 dollars to do back brakes on a 2018 toyoto,,, xxxxing ridiculaus ,,, wil not get any work done there,,, recomend go somewhere else ,, I got Back brakes done for 350.00 Bucks,,,

Just got our new Corolla LE from this dealership, this - putnikm

Just got our new Corolla LE from this dealership, this being our fourth new Corolla and we couldn't be any happier! Thank you for the assistance and being so detailed, Manny, Ivan and Will. Manny went above and beyond in explaining and informing us everything about our new car before and when we're there to pick it up. Customer assistance at its best!

Service manager is a hack. - lxbeetee

Service manager is a hack. Front end service people are worse. Refused to escalate or resolve issue. Notice they sit almost 20 spots below my new normal dealership so my experiences are not unique.

Today June 12. - unhappy customer

Today June 12. 2023 I visited this dealer and was extremely disappointed with the sales staff. I was going to buy a Corolla hatchback. I had a nice very low mileage MX5. He did not even look at my trade-in at all very disappointing as I wish to point out things about my car to him. Well, the sales staff did quote me a price for it before I went to the dealer which was LOW. His comment to me was that the gentleman that did the elevation has 17 years as a Mazda specialist and does not need to see it to evaluate it. As well the car for sale at the dealer showed that it was overpriced according to Autotrader. So I took a test drive in the hatchback, The gas gauge was showing empty so just drove around the block with was okay as I liked the car. On returning to the dealer and having a conversation with the sale staff I ask if we could negotiate a price for the car and his answer to me was NO. It was like I was doing him a favor by allowing him to sell me a car. VERY poor experience you are better off finding another Toyota Dealer. BTW I love Toyota products, especially the ones built in Japan like my 4 Runner as was the Toyota Corolla hatchback. Again I was going to buy that car NOW I will buy one from someone else.

We recently purchased our 4th vehicle from Georgetown - Rav 4

We recently purchased our 4th vehicle from Georgetown Toyota and had the pleasure of dealing with Savanna. We traded in our Highland for the smaller Rav 4 XLE Hybrid and was extremely impressed with Savanna's knowledge & expertise in the negotiating process. Its always a learning curve when purchasing a vehicle and Savanna is readily available to answer your queries.

AMAZING Team and AMAZING vehicles! - Jess1999

I recently purchased my very first brand new car from Vandermeer Toyota and I cannot say enough great things about the whole dealership. I bought a new 2020 Corolla XSE and absolutely love the vehicle! Everyone in the dealership was very knowledgeable and helped me make the right purchase based on my needs. Super professional and punctual people. I will definitely be recommending this dealership to all my family and friends.

I once again have purchased a new Toyota Rav4 Hybrid - dmurphy3662

I once again have purchased a new Toyota Rav4 Hybrid vehicle from Carol Becker and I could not be happier with her guidance and suggestion throughout the process. Both her and Marijo have been professional and very helpful. Carol walked me through the main points of operating this vehicle, and although it was very overwhelming, she made me feel confident and reassured me she was available to me with any concerns or questions. She has helped me through several car purchases over the years and has been nothing short of GREAT.The service department at Walkerton Toyota has also been top shelf and I look forward to my sevice appointments. ITS WORTH THE DRIVE TO WALKERTON TOYOTA and setting up an appointment with Carol if you are in the Market for a new or good used vehicle Cheers Donna

The used vehicle appraiser was rude and condescending. - Loadz

The used vehicle appraiser was rude and condescending. I walked out and will never return. I have no idea why there are so many issues with this dealership. The good news is that London is only an hour away and Shawn Longworth at Toyotatown is awesome to deal with.

Third car from them and no complaints great people great - Islandstan

Third car from them and no complaints great people great product great service. What more could I want.