This was the worst car buying experience I have ever had! - RickyBobby007
This was the worst car buying experience I have ever had! How do I give a negative star rating??
This past Friday I worked with a Sales person (who was amazing to deal with) and decided to go and see a truck. It was going to be brought in from the sister location Barrie Chrysler. Had an appointment at 10am Saturday.
Saturday Morning - received a call and a message from the dealer requesting a deposit because there is "a lot of interest" and I was over an hour away. I said no problem and provided my credit card as it was fully refundable. I even stressed, I am not into games & shenanigans and will not be happy if I have to fight to get my deposit back and I am not ashamed to make a scene! A snow storm was coming in that afternoon but started early and the weather was far from desirable. We were 30min late for the appointment but did keep the sales person updated on our progress.
Once arrived, the sales person was with another client and I was asked to wait. Receptionist was very pleasant offering a beverage while I waited. I waited in my wife's car with her as we did not know how long we would be waiting, we were late after all.
Our sales person came to the door and waved, only after waiting a few minutes (not even 10 min). As we walked across the showroom he informed me that he just found out the truck that I came to look at was in an accident and the driver bringing it from the Barrie Chrysler lot hit a pole and put a dent in the door! I said things happen let's take a look as a dent can be fixed. As we went into the viewing bay & walked around the truck I was in absolute shock! The door was destroyed and the kick plate bent the interior floor. I could fit my hand in the gap between the door and the cab!
I asked when did this happen? "Oh about 25-30 minutes ago!" I instantly asked why didn't anyone phone and tell me the vehicle is damaged?! We were driving through snowy weather from over an hour away! The sales person stated again that he just found out from the General Manager, Mitch Summers. I asked to speak to Mr. Summers. I asked Mr. Summers when this happened! (he gave a different time frame) BUT he said he was there when it all happened, and was aware we were coming in to look at the vehicle. It was at this point I shared my thoughts loudly on his "Bait and Switch" as "they have lots of vehicles to look at"! This GM's goal was to let me come in, even knowing, that the vehicle was damaged and have us look at other vehicles even though we were driving over an hour (normal time) in a snow storm! He also made reference to how the truck can be fixed in house and not have it on the Carfax because it is not an insurance claim! When I questioned what he said, his response was "we disclose any vehicle repairs on all sales".
I was livid at the fact that they had the nerve to call and request a deposit an hour from my appointment but didn't have the courtesy to call and inform me of the vehicle damage that just magically happened! Does anyone else feel a SCAM is happening?
To smooth things over, they gave me a $50 gas card for wasting my Saturday morning driving nearly 3 hrs round trip to a vehicle that was damaged and in no condition to sell.
The fact that the vehicle could be sold without documentation of the incident is what really bothers me. Whomever considers buying this vehicle, I hope they see this review first .
2022 RAM 2500 Limited - White
VIN: 3C6UR5SJ0NG109823
Remarkably disappointed by my first (and last) visit to this dealership. Not only did they loose me as a new customer but my wife was also there to look at a Jeep. Buyer beware.
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