152 Ontario Chrysler Dealers

Extremely disappointing experience. - Lauri

Extremely disappointing experience. This dealership sold me a “fully safety certified” vehicle that was later found to have multiple cracked rims—4 cracks on one rim and 3 on another—with clear signs that someone had attempted to cover or repair the damage. This is not a minor issue; it is a serious safety concern that should never have passed certification. The rims were serviced as part of the sale and this would have been discovered then by the dealer. The car was stored over winter and driven less than 1,000 km before the problem was discovered, making it very clear these defects existed before the sale. Selling a vehicle in this condition while representing it as safety certified is unacceptable and dishonest. Buyers should be extremely cautious and have any vehicle independently inspected before trusting this dealership’s representatives.

I went here and dealt with service advisor Maurice. - t.o.girl

I went here and dealt with service advisor Maurice. I could not hear very well and they did not accommodate me to speak louder. I had the oil consumption test here and they said they did not have manpower to swap engine and then proceeded to do test, wasting my time, as i was below the bottom line on the dipstick and they said they would submit documents and i waited a mth and called and they said waiting response and then i found out they did not submit documents to Chrysler. Maurice also blocked me after that. asked owner to call me a few times over 6 mths and he did not get back to me.

I'd give them zero stars if I could. - KG33

I'd give them zero stars if I could. Worst experience I have ever had while purchasing a vehicle. Mitch offered me services as a courtesy of my business and for trading in my vehicle, said to ignore the actual numbers as they wouldn't reflect on my bill, and then they ended up charging me anyway. I have email correspondence with the individual who claimed we could sit down and fix everything, only to be pretty much blocked from any communication. Straight up criminal. They also called me a week AFTER the purchase to grab important information like my old ownership of the vehicle they already took.. just gives credit to their xxxx poor business/management skills.

The dealership has no idea and some untrained staff, the - GTA_TruckBuyer

The dealership has no idea and some untrained staff, the overall customer experience felt inconsistent and unprofessional at times. Communication, follow-up, and pricing did not always align with what was initially discussed, and management often seemed difficult to reach when concerns were raised. Unfortunately, much of the pressure appeared to fall on the sales representatives, who seemed unsupported despite trying their best. Were also offered compensation to stay quite or services, As customers, we left feeling frustrated and disappointed with the overall process. We even spoke with another buyer during our visit who expressed similar regret about their experience. I genuinely feel bad for both the staff and customers because there appears to be a lack of leadership, accountability, and organization throughout the dealership. I would strongly recommend that buyers document everything clearly and review all details carefully before taking delivery

Beware of Dishonest Pricing - Mandatory dealer add-ons - ps4

Beware of Dishonest Pricing - Mandatory dealer add-ons not reflected in online list prices. I had reached out to Unique Chrysler to purchase a pre-owned Porsche listed on their website. When I inquired about the vehicle over the phone, I was quoted a monthly payment by Leah, my sales rep (who, to her credit, was extremely pleasant throughout the entire deal) but was never informed that there was a dealer extra included in that price. However, once arriving at the dealership to go over numbers, I was informed that there was an additional $1200+tax charge ($1350 total) for a TAG system installation by Mio, the Finance Manager, that was not previously disclosed. The dealership was firm that this add-on would remain, claiming that this is what they had paid Porsche to have it installed and would be losing money if they did not charge it to me. However, I had previously looked at an identical vehicle at a Porsche dealership a few days before, which unfortunately sold before I could purchase it, who had quoted me $800+tax for the TAG installation (and happily removed it upon request) - so I am not quite sure where the dealership had gotten this upcharge from. We had negotiated through the sale, and I ended up with my final offer being exactly the online list price of the vehicle, but without the upcharge/installation of the TAG system, and they would not budge. For a dealership that prides themselves on "Transparent" pricing, I was not pleased with the dishonest pricing tactics used. If the TAG system is a mandatory upcharge, why not include that into the list pricing of the vehicle on their website for true Transparent pricing? Before leaving this review, I had called and asked to speak to a Sales Manager, but did not have my call returned either. I would advise others to be wary that the prices listed online are not the final price (before tax/licensing) of the vehicle - and to ask for a breakdown of pricing before proceeding.

I do not recommend this dealership or any dealership that - dmollicone3

I do not recommend this dealership or any dealership that has ties to it, including Tilbury Chrysler.

Aaron was a great representative. - renelennox

Aaron was a great representative. He knows his product and was very very patient trying to find exactly what we needed at this stage in our life. We are very very happy with the whole experience. Thank you so much Aaron. Irene and Kerry

Unsuccessful in sorting our numerous issues with truck on - D.truman

Unsuccessful in sorting our numerous issues with truck on repeated visits. Recommended to seek second opinion.

Ensure you ask for Ethan Yang! - ludluck

Ensure you ask for Ethan Yang! We are from Sarnia, Malik was horrible and had stood us up from meeting on a Saturday August 2 2025, he did not let us know the dealership was closed for the long weekend. We had appeared on the lot one more time on 20 Sep after visiting so many other dealerships and I already vowed not to deal with Malik. Out walks Ethan Yang, a nicely dressed, eager and presentable young man. Ethan greatly assisted us and went out of his way to answer all questions we had, the first person in the Sarnia - London area to answer our question on which package do we need for the options we wanted (simply it was to get a powered passenger front seat, now identified as in the SL1 package, no white and no black trucks). He meticulously has us test drive various trucks with various options to ensure we had the right truck for us. Ethan then worked diligently with Dan Mock to get us the best deal we could possibly have made. I really couldn't have asked for a better salesman to assist us in this purchase. Ethan really saved the day here for us, he does deserve a huge pat on the back from his company, he took us from not wanting to deal with this company to making a sale. This is an amazing story of how one person can turn another off of a company then another can really place the company back in the limelight.

Don't go to service dept they will scam you for lots of - Paul123

Don't go to service dept they will scam you for lots of money on parts and labor. Was loyal customer and instead of discounts they overprice everything and very disappointing for many years stay away. The Service Manager has terrible customer service skills and is mister know it all but lacks experience.

Buyer beware! - N

Buyer beware! Find another dealer! Dont do it! After they take your money and trade ownership all communication stops. Sales ignores you. Business managers ignore you. After multiple phone calls, emails and texts going up the chain to the business manager, you might get exactly what you started with. Your money and your car back. Please don't waste your time here like I did.

Great service. - rlanglois

Great service. Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always serviced and returned clean. I would recommend them to anyone who need s a vehicle serviced.

Horrible experience. - David

Horrible experience. Do not buy. General sales (Michael) manager is extremely rude, unprofessional and in fact quite condescending.

I went in to Superior Dodge just before Christmas 2025 - Daniel Cooper

I went in to Superior Dodge just before Christmas 2025 for service (under warranty) on my Dodge Hornet RT. Everyone at the dealership treated me Awesome. The service department diagnosed the problem quickly and accurately (Thanks to Jude Cormier & the entire team). They had me back up and running in time for the holidays. The owner (Greg Lefave) also helped me out with a loaner, while my Hornet was being serviced. The whole team made it a great experience! Highly recommend! Sincerely, Daniel Cooper

You want a great deal, go to Rami. - Durango

You want a great deal, go to Rami. He will take care of you. And for the parts, ask for Tony. He will give you best prices. All others were great but I dealt with those 2 gentlemen.

Horrible service department Advisors nothing more than - Buy a Ford

Horrible service department Advisors nothing more than upsellers They keep getting replaced meaning zero continuity Garage struggles with the basic repairs

I bought a brand new 1/2 ton from these people. - smokey92005

I bought a brand new 1/2 ton from these people. I got screwed around on the rust proofing and had to force their hand. I put in a formal complaint about their attitude. The owner approved a vehicle so I could go back home. A few months later I went for a oil change and have my other tires put on and was kept their for over an hour. When I got to my truck they had not done anything except to steal my trailer receiver from my truck. I had at that time a 2 axle construction trailer so I had rec'd the full trailer package. I left with a very angry attitude. Has anyone else had something removed from their vehicle as a response to a formal complaint? I went to another service location and asked them to check on the mounts and all they could say is the holes are rusted but could not offer anything in return. In my opinion they are a waste of time and trust who steals from their customers.

They don't honour their warranties. - Dominic.Gouveia

They don't honour their warranties. Noah M is very unpleasant to deal with...stay away.

Good dealership to deal with lots of nice friendly people - luke4golf

Good dealership to deal with lots of nice friendly people no pressure sales and work with you

My new caravan was under warranty. - Rb 99

My new caravan was under warranty. The battery died. I bought the last battery off them before it was gone. Otherswise it would be 4 weeks for a new one to come in they said.. I asked them to install it then get.my money back. They said it would be next week before they could install it. I had my mechanic install the new battery. I needed my van Now they wont warranty it cause they said they didn't install it. They left me in a no win situation.

I purchased a used vehicle from Scarsview. - EM82

I purchased a used vehicle from Scarsview. Karim, the GM and Amir the sales manager were both very helpful. Joseph was the salesperson, and he was easy to work with and friendly. Everyone I spoke to there was very pleasant and professional. We had an issue initially, but management was very helpful in rectifying the issue. They have a great inventory of interesting used cars, and they will treat you well. I highly recommend them.

Buyer Beware – Extremely Disappointing and Sketchy - louis5961

Buyer Beware – Extremely Disappointing and Sketchy Experience I recently dealt with Caledon Chrysler while trying to lease a vehicle and it was one of the most frustrating dealership experiences I’ve had. From the very beginning, I made it absolutely clear to Lui that I did not want to pay more than $375 bi-weekly all in. During negotiations, he specifically texted me if I meant $375 + tax, and I clearly stated no — $375 all in. He told me to leave it with him. Later, he texted saying “good news,” that he spoke to the manager and they approved $377.77. Close enough, I thought — until things quickly went downhill. Before I was provided important information in writing such as: -The APR -The buyback amount -End of Lease costs -Any written financing breakdown I was sent a credit application and asked for a $2,500 deposit. That is completely unacceptable. I responded that I needed to see the numbers in writing first. The next day I was handed off to the finance manager, who immediately tried to push me toward financing instead of leasing. Suddenly the numbers were now $383 bi-weekly, and they were again asking for a deposit. When I again asked for the full breakdown sent via email, I was told over the phone it was now $383 plus tax — which is nowhere near the $375 all-in we discussed. The numbers kept changing. The terms were never clearly presented in writing before requesting money. That is not how transparent business is conducted. I purchase new vehicles every two years and I have never dealt with such a sketchy dealership process. The lack of clarity, shifting numbers, and pressure for a deposit before providing proper documentation is a major red flag. ******Do not give this dealership a deposit until you have every single financial term clearly outlined in writing.****** In terms of car dealerships and sales practices, this was bottom-tier. Extremely disappointing and frustrating experience.

Purchased a vehicle from them "as is" mind you. - Alex

Purchased a vehicle from them "as is" mind you. Took it to my garage to have it checked out and it passed safety. They didn't offer any warranty on the vehicle and the general manager seemed adamant about the fact that he bears no responsibility on this vehicle after its left. After about 2.5 months of owning this vehicle and driving it, the misfires began. I'm somewhat good with cars, so I pulled the codes, and got to work. Replaced Battery, Alternator, Sparks, Injectors, two oil changes, and paid to have Canadian Tire for labor of installing it. After I was completely fed up with dealing with this vehicle I gave up and took it to another Dodge dealership (Village Chrysler), who were very transparent, and quickly found that the down-leak test found 70% leak. They said repair costs would be close to what I bought the car at ($7500), and that I'd be better off replacing the engine. The engine always ran slightly rough at idle, but I thought it was minor. I'm sure they knew this when selling me this car, but clearly wanted to get rid of this car without replacing the engine, or putting in the hours to replace the heads, lifters, and rockers, so they though let's pawn it off to some sucker. Very disappointed with this dealership. I've done much business here, especially service for years. Will never be returning to this location. Steer away. Complete scam. The salesperson tried to privately warn me that nothing to good to be true is. I should've keyed in on that.

It can be uncomfortable buying a new vehicle, but that - Domesticfan

It can be uncomfortable buying a new vehicle, but that was not my experience at this dealership. From the first visit to picking up my new truck the purchase went very well. very transparent on pricing, hit my budget and good trade in value on my old Ram, Thanks.

Great experience. - cbrown

Great experience. No hassle, fast, efficient and without an issue. Joe was great to deal with and knew his stuff. Was worth the drive from Hamilton for the truck I wanted!

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

very bad service. - jerryhanlan064

very bad service..not knowing how to fix this rear gear problem..sold me parts I never needed.I had to tell them how to correct the problem.very bad..they listened.,and they didnt have to put on parts I never needed..inexperienced mechanics..bottom line..over charge me in $1000,s.Service adviser hides,dont return calls.,but I did get a loaner for a month.My steering wheel was straight when it went in there..when it came out...croked big time.Told service adviser..she said..leave it with me..got shuttled home..by noon..she called said it was fixed..so shuttle picked me up.went to go get my key..no charge on invoice..so after leaving the lot..same thing.wasnt fixed.instead of going back to complain..I took it to Firestone on tecumseh rd..45min..it was all done.steering wheel straight...from a computer readout,Firestone gave me..one side was completely out of alighnment..crooked,and other side abit..Will not go back to Windsor Chrysler..was gonna buy the new Dakota in a few yrs..,but after this treat ment..,wouldnt buy anything..they lie,about price,steal from customer,and add fraudalent charges plus their mechanice,should not of been playing around front end,when he had gears to change in back.1st 2 weeks..I waited..they oredered wrong parts.How incompident.,and hurtfull to the customer to have sooo long..soo disgusting..service is terrible and should be closed permently.

We purchased a vehicle through the Bustard Waterloo - S + J

We purchased a vehicle through the Bustard Waterloo dealership. We dealt with Juan in sales. We also dealt with Sales Manager Andrew and Roy. The entire procedure was excellent, we were treated with respect and although we had an issue with the first vehicle, we could not have been treated more fairly or professionally. I would highly recommend this dealership, in particular Juan, as he is knowledgeable, helpful and pleasant. We paid cash for the vehicle and were not charged an extra $1-2 thousand as seems to be “normal practice” for some of the dealerships. If you want excellent service…this is where to go. 6 stars out of 5 😉

I had a great experience buying my first brand new - John M

I had a great experience buying my first brand new vehicle..Thanks to Danny for not pressuring me & finding the exact truck I wanted ...Thx to Donna also she was nice to work with in the financial department..

I had a great experience and felt I got a deal that truly - socaljs

I had a great experience and felt I got a deal that truly worked for me. I asked for specific things, and they delivered. Marcus and Vanessa were very upfront throughout the process, and there were no hidden surprises.