Volkswagen Villa

Trade in a leased car I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisf I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisfaction and service was great there after. More

good exprience nice dealership, nice person to deal with specially thanks to finance manager nice selection, easy procedure, understanding my needs and providing m nice dealership, nice person to deal with specially thanks to finance manager nice selection, easy procedure, understanding my needs and providing me good options I will definitely referral my friends to this dealership if they need vw More

Great experience of working with the client! I had the privilege of negotiating my vehicle purchase with Daniel J at VW Villa. The reason I rated THIS particular engagement a 5 star was the fact I had the privilege of negotiating my vehicle purchase with Daniel J at VW Villa. The reason I rated THIS particular engagement a 5 star was the fact Daniel tried his best to work with me on negotiating a fair price for the vehicle. What's more? Daniel was NOT AT ALL PUSHY or RUDE. He understood our concerns and addressed them accordingly to our satisfaction. Prior to dealing with VW Villa, I had visited 3 other VW and non-VW dealerships, and each time, the sales experience was not great. We came back to VW Villa because Daniel gave us a good impression the first time we met. More

Great experience with managers I found myself at the Villa location on Steeles last week and I must say the experience definitely exceeded my expectations. In service I was speaking I found myself at the Villa location on Steeles last week and I must say the experience definitely exceeded my expectations. In service I was speaking with Benny regarding the "diesel recall" and some questions he was unable to address. This is when the sales manager (Sean Sahakian) jumped in and clarified the issue for me. It was impressive to see how taking 5 minutes out of his day to reassure me that Volkswagen is "on it" and that I have nothing to worry about. In speaking for just a few minutes he knew what my trade in value potentially would be and what promotions were available to me if I was interested. This was my first visit with this dealership and from now on this is where I will be servicing. Great job Volkswagen Villa! More

Completely wasted my time Was buying a used 2015 gti. As other posters mentioned they changed the price on me at the end and promised things they couldn't deliver. Truly sugges Was buying a used 2015 gti. As other posters mentioned they changed the price on me at the end and promised things they couldn't deliver. Truly suggest finding another dealer. I walked away as they just wouldn't make things right. More

Terrible, waste of time, embarassing Terrible excuse for a Volkswagen dealership. My last service appointment had multiple issues circled on the report, but were unable to explain what wo Terrible excuse for a Volkswagen dealership. My last service appointment had multiple issues circled on the report, but were unable to explain what work had to be done or why, and wouldn't let me speak to the service staff. Oh, and the service staff insisted I give them a perfect score on their follow up survey. On top of their terrible service, they love to spam you with unwanted communications. I've repeatedly asked to be removed from their mailing lists and phone lists but I still get harassed by them regularly. If you want terrible service and incompetent staff, this is your dealership. More

bad experience I took my car in for servicing at villa explaining the problems with the car, they had it for three days charged me 1400 and didn't fix it properly. I took my car in for servicing at villa explaining the problems with the car, they had it for three days charged me 1400 and didn't fix it properly. horrible service bad techs they only care about money. DO NOT TAKE YOUR CAR TO VOLKS VILLA. More

NEVER BUY A VW – A MUST READ If you are considering buying a Volkswagen, I would seriously advise you against it and read this before making your decision. On Friday September If you are considering buying a Volkswagen, I would seriously advise you against it and read this before making your decision. On Friday September 12th, I took my 2012 VW EOS Convertible in for service to VW Villa on Steeles Avenue in Vaughan as my car was stalling intermittently. I will save you the pain of reading all the details as they are truly not that important or relevant. It is NOW October 27th and we just called the dealer and they STILL have no clue why the car is stalling and no date to provide us as to when they will have a solution. With all the technical minds at VW, they cannot find out why my car is stalling. What makes matters worse, is that when I spoke to the Manager Mr. Peter Del Grosso, his response is “Why do you care when your car is going to be ready, you have a loaner car”. So, what I did was contact VW head office and got to speak to a “Customer Relations” specialist by the name of Vanessa (who refused to give her last name) at 1-800-822-8987 X 14270. Vanessa simply repeated the words of Mr. Peter Del Grosso saying they have no idea as to when the car will be ready for pick up with a proper solution remedied. I asked Vanessa “How long do you deem reasonable to have to wait for your car to be fixed?”. Her answer was “I would wait an indeterminate amount of time as long as I had a loaner vehicle.” I am at the point where I have to wait for the dealer to call me to tell me car is ready because when I call lately and ask for Peter, he is just rude and abusive to me. I believe this to be absurd and thought people should know this is how VW treats their customers. If anyone would like to join me and share their stories with me, I would be happy to give you a list of blogs, forums and chats where other customers have shared their nightmare. Please feel free to email me at j.benitah7@gmail.com More

Bad sales people Got my new vw gti last week but was disappointed with my experience with my sales guy. He never got back to me with anything I would always have to c Got my new vw gti last week but was disappointed with my experience with my sales guy. He never got back to me with anything I would always have to call him. He forgot to get me new plates and floor mats and couldn't find my ownership paper for at least 30min. He also tried to change an agreed upon price and thought I wouldn't notice. I WILL never go back very poor experience! More

STAY AWAY. PERIOD. These guys are liars and only want your money. Terrible experience with them. There are many other dealers who will sell you cars with a much better These guys are liars and only want your money. Terrible experience with them. There are many other dealers who will sell you cars with a much better experience. Stay away from VW Villa, you have been warned. More