Volkswagen Villa

Good service I really happy to talk with the customer server, because they always make me satisfied with enough patient and energy, as well as they can easily solv I really happy to talk with the customer server, because they always make me satisfied with enough patient and energy, as well as they can easily solve my problems. More

Liars. Purchased a "brand new" 2016 GTI which this dealership had on the lot and put down a deposit with the sales manager. I was to take delivery of the car Purchased a "brand new" 2016 GTI which this dealership had on the lot and put down a deposit with the sales manager. I was to take delivery of the car several days later. Two days prior to the agreed upon delivery date the manager called me to tell me that he needed to disclose something about the vehicle I had purchased. The manager advised me that there was an insurance claim against the vehicle in the approximate amount of $5600 as the wheels had been stolen off the vehicle. The manager sent me pictures which showed the front end of the car resting on the ground. Uncomfortable with this and the fact that this car was no longer free of insurance claims I asked him to find me a similar vehicle for the same price. The manager swore that there was not a single comparable vehicle available at the agreed upon price and instead of making good on this deal he tried to upsell me on a more expensive vehicle with options I simply did not need (to the tune of an additional $1895 plus tax). I took the issue up with the president's office at VW Canada who offered no help at all. VW corporate explained that they have no jurisdiction over the individual dealerships and that there was nothing at all they could do. Being a current VW owner (two vehicles) I felt cheated and disrespected. I would stay far away from this dealership and their questionable business practices. Take your money elsewhere! More

Sales person is very helpful, friendly and answers all my questions. I am very happy to buy my SUV in this dealership. I am strongly recommend she ( Julia Zhu) is very helpful, friendly and answers all my questions. I am very happy to buy my SUV in this dealership. I am strongly recommend she ( Julia Zhu) to all my friends who needs to buy Volkswagen vehicle. More

Trade in a leased car I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisf I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisfaction and service was great there after. More

good exprience nice dealership, nice person to deal with specially thanks to finance manager nice selection, easy procedure, understanding my needs and providing m nice dealership, nice person to deal with specially thanks to finance manager nice selection, easy procedure, understanding my needs and providing me good options I will definitely referral my friends to this dealership if they need vw More

Great experience of working with the client! I had the privilege of negotiating my vehicle purchase with Daniel J at VW Villa. The reason I rated THIS particular engagement a 5 star was the fact I had the privilege of negotiating my vehicle purchase with Daniel J at VW Villa. The reason I rated THIS particular engagement a 5 star was the fact Daniel tried his best to work with me on negotiating a fair price for the vehicle. What's more? Daniel was NOT AT ALL PUSHY or RUDE. He understood our concerns and addressed them accordingly to our satisfaction. Prior to dealing with VW Villa, I had visited 3 other VW and non-VW dealerships, and each time, the sales experience was not great. We came back to VW Villa because Daniel gave us a good impression the first time we met. More

Great experience with managers I found myself at the Villa location on Steeles last week and I must say the experience definitely exceeded my expectations. In service I was speaking I found myself at the Villa location on Steeles last week and I must say the experience definitely exceeded my expectations. In service I was speaking with Benny regarding the "diesel recall" and some questions he was unable to address. This is when the sales manager (Sean Sahakian) jumped in and clarified the issue for me. It was impressive to see how taking 5 minutes out of his day to reassure me that Volkswagen is "on it" and that I have nothing to worry about. In speaking for just a few minutes he knew what my trade in value potentially would be and what promotions were available to me if I was interested. This was my first visit with this dealership and from now on this is where I will be servicing. Great job Volkswagen Villa! More

Completely wasted my time Was buying a used 2015 gti. As other posters mentioned they changed the price on me at the end and promised things they couldn't deliver. Truly sugges Was buying a used 2015 gti. As other posters mentioned they changed the price on me at the end and promised things they couldn't deliver. Truly suggest finding another dealer. I walked away as they just wouldn't make things right. More

Terrible, waste of time, embarassing Terrible excuse for a Volkswagen dealership. My last service appointment had multiple issues circled on the report, but were unable to explain what wo Terrible excuse for a Volkswagen dealership. My last service appointment had multiple issues circled on the report, but were unable to explain what work had to be done or why, and wouldn't let me speak to the service staff. Oh, and the service staff insisted I give them a perfect score on their follow up survey. On top of their terrible service, they love to spam you with unwanted communications. I've repeatedly asked to be removed from their mailing lists and phone lists but I still get harassed by them regularly. If you want terrible service and incompetent staff, this is your dealership. More

bad experience I took my car in for servicing at villa explaining the problems with the car, they had it for three days charged me 1400 and didn't fix it properly. I took my car in for servicing at villa explaining the problems with the car, they had it for three days charged me 1400 and didn't fix it properly. horrible service bad techs they only care about money. DO NOT TAKE YOUR CAR TO VOLKS VILLA. More