Volkswagen Villa

Flat tire service Rate it 3 stars, because Ian not sure I am totally right,so here is story. Bought my golf R, 1.5 years ago from Pfaff, hade insurance for 1 year for Rate it 3 stars, because Ian not sure I am totally right,so here is story. Bought my golf R, 1.5 years ago from Pfaff, hade insurance for 1 year for rims and tires. After 6 month caught nail, tire was related in Pfaff for free, they told no sense for replacements, nail was not huge. After 1 year patch started to leak an air. Came to Villa with this problem, the only solution they offered me to change a tire for 450 plus tax, was a little wired. They told it is not possible to repeat second time.Why I do not no. Left dealer ship, fix this problem in closest garage for 45 dollars. More

HORRIBLE sales person Bought a Golf from Jie Cheng, this guy is horrible sales person, digs every cent you have and promises a ton, nothing was delivered, initially told me Bought a Golf from Jie Cheng, this guy is horrible sales person, digs every cent you have and promises a ton, nothing was delivered, initially told me i have a bunch of extra srevices, never contacted me after sale, horrible, con-man, how do you live with your life after lying to customers everyday. More

Terrible service Terrible experience. Changed winter tires and did a full inspection in the morning, was told everything was good, then got a flat tire immediately in Terrible experience. Changed winter tires and did a full inspection in the morning, was told everything was good, then got a flat tire immediately in the afternoon. Technician could not find the reason why the tire was flat, no nails inside. They kept telling me this was bad luck, like it was my fault. More

TERRIBBLE EXPERIENCE WITH CUSTOMER SERVICE THIS IS THE WORSTE DEALERSHIP, SCAM ARTISTS!!! HAD A TERRIBLE EXPERIENCE HERE WITH AN EMPLYOEE NAMES CRISS SONG. WAS TREATED DISSREECFILY AND TH THIS IS THE WORSTE DEALERSHIP, SCAM ARTISTS!!! HAD A TERRIBLE EXPERIENCE HERE WITH AN EMPLYOEE NAMES CRISS SONG. WAS TREATED DISSREECFILY AND THOUGHT HE COULD TAKE ADVANTAGE OF ME THROUGH OVERPRICEING AND MANUPULATION. More

Best Volks in Toronto so far! Went to this Volks dealership last Saturday and Jansan was really helpful and tried his best to give us the best deal on our Tiguan 2018!!! Highly rec Went to this Volks dealership last Saturday and Jansan was really helpful and tried his best to give us the best deal on our Tiguan 2018!!! Highly recommended!!!!!!!!!! More

Excellent service! Benny provided excellent service and was able to answer all of my questions. He went the extra mile on assisting me and for that reason I will continu Benny provided excellent service and was able to answer all of my questions. He went the extra mile on assisting me and for that reason I will continue to bring my car into Volkswagen Villa for service. More

Good service I really happy to talk with the customer server, because they always make me satisfied with enough patient and energy, as well as they can easily solv I really happy to talk with the customer server, because they always make me satisfied with enough patient and energy, as well as they can easily solve my problems. More

Liars. Purchased a "brand new" 2016 GTI which this dealership had on the lot and put down a deposit with the sales manager. I was to take delivery of the car Purchased a "brand new" 2016 GTI which this dealership had on the lot and put down a deposit with the sales manager. I was to take delivery of the car several days later. Two days prior to the agreed upon delivery date the manager called me to tell me that he needed to disclose something about the vehicle I had purchased. The manager advised me that there was an insurance claim against the vehicle in the approximate amount of $5600 as the wheels had been stolen off the vehicle. The manager sent me pictures which showed the front end of the car resting on the ground. Uncomfortable with this and the fact that this car was no longer free of insurance claims I asked him to find me a similar vehicle for the same price. The manager swore that there was not a single comparable vehicle available at the agreed upon price and instead of making good on this deal he tried to upsell me on a more expensive vehicle with options I simply did not need (to the tune of an additional $1895 plus tax). I took the issue up with the president's office at VW Canada who offered no help at all. VW corporate explained that they have no jurisdiction over the individual dealerships and that there was nothing at all they could do. Being a current VW owner (two vehicles) I felt cheated and disrespected. I would stay far away from this dealership and their questionable business practices. Take your money elsewhere! More

Sales person is very helpful, friendly and answers all my questions. I am very happy to buy my SUV in this dealership. I am strongly recommend she ( Julia Zhu) is very helpful, friendly and answers all my questions. I am very happy to buy my SUV in this dealership. I am strongly recommend she ( Julia Zhu) to all my friends who needs to buy Volkswagen vehicle. More

Trade in a leased car I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisf I was unhappy with initial experience with Volkswagen because price was not honoured. When manager got involved everything was resolved to our satisfaction and service was great there after. More