Volkswagen Villa

Seriously disappointing customer service. I wouldn't recommend Volkswagen Villa to anyone and will go out of my way to avoid going there for service on my car. Terrible, dishonest, and rude staff, recommend Volkswagen Villa to anyone and will go out of my way to avoid going there for service on my car. Terrible, dishonest, and rude staff, in both sales and service. Stay away from this dealership and especially AUDLEY PIERCE!!! RUDEST SALESMAN EVER! More

I bought a pre-owned Volkswagen from Jeffery Tung at Volkswagen Villa, and the sale went without a hitch. Jeffery was honest, respectful, not aggressive, and fair, in my opinion. Of course, I did my due Volkswagen Villa, and the sale went without a hitch. Jeffery was honest, respectful, not aggressive, and fair, in my opinion. Of course, I did my due diligence and researched the car's background with a vehicle history report, whether it was one owner, off lease, previous accidents, which I think any consumer should do. I don't know about other sales people at Volkswagen Villa, but I will heartily endorse Jeffery Tung and his associate Ben (sorry, can't recall his last name). More

Terrible, dishonest, and rude staff, in both sales and service. Went in to get a security code for a replacement radio on Saturday. Code was wrong, so I went in Monday to have them check. This time, they service. Went in to get a security code for a replacement radio on Saturday. Code was wrong, so I went in Monday to have them check. This time, they wanted to charge $60 and refused to explain why I was being charged 0.5 hours of labour for 1 minute's worth of work, and service rep dodged answering my question of why other companies like Honda and Subaru would provide codes for free. Went to Yorkdale VW instead, got the proper code in 5 minutes, no hassle. It's not like it's the first time they've ripped us off, either. "Accidental" price misprints in their favour, amongst other incidents abound when we bought our Jetta in 2005. Take your business to Yorkdale VW, Richmond Hill VW, Pfaff Motors, anywhere but here. It'll be worth the extra drive not to deal with these people. More

They did not listen to what the customer wanted, instead they assumed what we wanted. Their price point was terrible compared to other local VW dealers. they assumed what we wanted. Their price point was terrible compared to other local VW dealers. More