Volkswagen Villa

NEVER BUY A VW – A MUST READ If you are considering buying a Volkswagen, I would seriously advise you against it and read this before making your decision. On Friday September If you are considering buying a Volkswagen, I would seriously advise you against it and read this before making your decision. On Friday September 12th, I took my 2012 VW EOS Convertible in for service to VW Villa on Steeles Avenue in Vaughan as my car was stalling intermittently. I will save you the pain of reading all the details as they are truly not that important or relevant. It is NOW October 27th and we just called the dealer and they STILL have no clue why the car is stalling and no date to provide us as to when they will have a solution. With all the technical minds at VW, they cannot find out why my car is stalling. What makes matters worse, is that when I spoke to the Manager Mr. Peter Del Grosso, his response is “Why do you care when your car is going to be ready, you have a loaner car”. So, what I did was contact VW head office and got to speak to a “Customer Relations” specialist by the name of Vanessa (who refused to give her last name) at 1-800-822-8987 X 14270. Vanessa simply repeated the words of Mr. Peter Del Grosso saying they have no idea as to when the car will be ready for pick up with a proper solution remedied. I asked Vanessa “How long do you deem reasonable to have to wait for your car to be fixed?”. Her answer was “I would wait an indeterminate amount of time as long as I had a loaner vehicle.” I am at the point where I have to wait for the dealer to call me to tell me car is ready because when I call lately and ask for Peter, he is just rude and abusive to me. I believe this to be absurd and thought people should know this is how VW treats their customers. If anyone would like to join me and share their stories with me, I would be happy to give you a list of blogs, forums and chats where other customers have shared their nightmare. Please feel free to email me at j.benitah7@gmail.com More

Bad sales people Got my new vw gti last week but was disappointed with my experience with my sales guy. He never got back to me with anything I would always have to c Got my new vw gti last week but was disappointed with my experience with my sales guy. He never got back to me with anything I would always have to call him. He forgot to get me new plates and floor mats and couldn't find my ownership paper for at least 30min. He also tried to change an agreed upon price and thought I wouldn't notice. I WILL never go back very poor experience! More

STAY AWAY. PERIOD. These guys are liars and only want your money. Terrible experience with them. There are many other dealers who will sell you cars with a much better These guys are liars and only want your money. Terrible experience with them. There are many other dealers who will sell you cars with a much better experience. Stay away from VW Villa, you have been warned. More

BUYERS BEWARE!! STAY AWAY FROM THIS DEALERSHIP. I am BUYERS BEWARE!! STAY AWAY FROM THIS DEALERSHIP. I am highly disappointed in this dealership. Purchased brand new passat wagon in 2009 and i'm alrea BUYERS BEWARE!! STAY AWAY FROM THIS DEALERSHIP. I am highly disappointed in this dealership. Purchased brand new passat wagon in 2009 and i'm already having issued with the car. the engine light came on while away from home. Took car into a vw dealer out of town and they were kind enough to check my car without even asking for a dime and told me i could drive it back home but had to get it checked out. Came to my dealer VW Villa and they told me that because the warranty has expired they would charge me $115.00 just to look at it and determine what's wrong with it. My car has 5yrs powertrain warranty though. They still wont look unless i pay the 115.00 first. If the issue is powertrain then they wont charge me but if it is not then they wanted to charge me the 115.00 just to check. I have been a customer for the past 4.5 years and this is the type of service they provide! I purchased the car from them and this is how they treat you once the warranty expires. Very disappointed with VW Villa! More

When I was buying the car there was a floor model and when I went to get the car the floor model was no longer there and I've asked them is this the one and the sales person said no this is from the back when I went to get the car the floor model was no longer there and I've asked them is this the one and the sales person said no this is from the back! interestingly the car had 300K on it which he later said it was to take the car for tinting! and as stupid as I am I never thought why would a car needs to go 150km each way to get the windows tinted. Later when the car bluetooth was trying to connect, another name was showing up (other than my cell) and I went to the dealership and he claimed that was for testing the bluetooth!! Later when I took my car to service I saw that the sell date of the car in the book is 5 months before when I actually bought the car; so no brainer conclusion is that the car was sold to someone and was returned to dealership but they sold it as a brand new car. I've complained to VW but they refused to get involved as the dealerships are "privately operated". I'v been with VW for years but this dealership and the sales person made it my LAST VW EVER! More

I am very satisfied with this car buying experience. I love this car. The sales agent was very friendly, knowledgeable and professional. Matt Bahmani who mostly dealt with me is really made for this job a love this car. The sales agent was very friendly, knowledgeable and professional. Matt Bahmani who mostly dealt with me is really made for this job and I want to thank him for selling me this car and also to thank the other team members who helped me as well. Thank you guys, great job! More

Waste of my time! I went to VW Villa and abosulutly got the worst price with the worst cutomer service. This is one of GTA's worst dealerships ever. Never waste your time there. I went to VW Yorkdale and g the worst price with the worst cutomer service. This is one of GTA's worst dealerships ever. Never waste your time there. I went to VW Yorkdale and got a better price then them. More

Terrible customer service. All throughout my entire visit at Volkswagen Villa, I constantly witnessed more than 60% of the sales staff literally standing around chit chatting instead of helping customers. Th at Volkswagen Villa, I constantly witnessed more than 60% of the sales staff literally standing around chit chatting instead of helping customers. They acted like immature high school kids laughing and gossiping loudly in full plain view of customers, including me. I had to wait 10 minutes before being greeted by a sales person who would be interested in showing me a car. In addition, the sales managers were obnoxious, rude and inconsiderate and assigned their most rookie sales person to serve me. The sales person was ok, but it was very clear he had no idea what he was doing. Every five minutes, he would have to leave me alone and consult his managers whenever I asked a mundane question. Aside from customer service, the cars on the lot were ALL BROKEN DOWN! What kind of a dealership places dysfunctional cars on display? The first used car I test drove had SERIOUS engine problems. In fact, the red engine problem icon lit up and there was violent jerking. The problem got so bad we had to turn around halfway through the test drive and return to the dealership. The second used car had a flat tire. The third used car had terrible steering and braking problems that I did not feel safe continuing the test drive. Three cars on display in the lot in a row that were in disrepair! What are the service staff doing if the sales team is busy gossiping and telling jokes to each other? Completely unacceptable. Finally, when I told the sales person that I wanted to leave, because I was not happy about the poor condition of their vehicles, the sales manager urged him to get an offer out of me. Now they want me to buy a broken car? I thought Volkswagen cars were quality vehicles, but after that nightmare experience, I am not so sure anymore. I will never return to Volkswagen Villa and I will never recommend this dealership to my friends. More

He is a so so so kind & patient ! He gives me many help and talks to me friendly . We have a good time together . I will content you in the future! help and talks to me friendly . We have a good time together . I will content you in the future! More

Seriously disappointing customer service. I wouldn't recommend Volkswagen Villa to anyone and will go out of my way to avoid going there for service on my car. Terrible, dishonest, and rude staff, recommend Volkswagen Villa to anyone and will go out of my way to avoid going there for service on my car. Terrible, dishonest, and rude staff, in both sales and service. Stay away from this dealership and especially AUDLEY PIERCE!!! RUDEST SALESMAN EVER! More