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Lexus of London

London, ON

Overview
Employees
Reviews
4.9
4,305 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,305 reviews

January 15, 2026

My experience purchasing my beautiful car from Lexus of London was exceptional. I would highly recommend this dealership and its staff to anyone searching for a rewarding experience. Lisa Ali sold me my ca More

by Nouragas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Lexus of London responded

Thank you, Nouragas! We're thrilled to hear about your exceptional experience with Lisa and our team. Your satisfaction is our priority, and it’s wonderful to know you're enjoying your dream car. We appreciate your recommendation and look forward to supporting you in the future!

January 15, 2026

I had an excellent experience and appreciated the entire team. Special Thanks to Stephanie and Rick More

by Mike.Hallam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akeem
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Jan 15, 2026 -

Lexus of London responded

Thank you for the fantastic feedback, Mike! We're thrilled to hear you had such a great experience and appreciate your shoutout to Stephanie and Rick. Our team strives to provide top-notch service, and it's wonderful to know we hit the mark!

January 15, 2026

Everyone involved in our recent Lexus purchase was exceptional . From the individuals at the concierge , to the sales team , everyone was courteous and professional. Highly recommend. More

by BrettmanC
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Lexus of London responded

Thank you for your fantastic review, Brettman! We're thrilled to hear that our team provided you with exceptional service during your Lexus purchase. Your recommendation means a lot to us, and we look forward to serving you again in the future!

January 12, 2026

Rick is the reason I keep coming back to Lexus of London. I trust him with my vehicle purchases and I know he has my best interest in mind. More

by JenniferH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2026 -

Lexus of London responded

Thank you, Jennifer! We're thrilled to hear that Rick has made such a positive impact on your experience. Building trust is essential to us, and we’re glad you feel confident in your vehicle purchases with him. We look forward to seeing you again soon!

January 10, 2026

Absolutely awesome experience at Lexus of London. This is our 4th Lexus and Jillian Cook was our sales professional. She was so helpful and took the time to answer all our questions. We never felt ru More

by Dmcleod107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2026 -

Dmcleod107 responded

If you're buying a Lexus then go to Lexus of London. Chris Pinelli the GM and his team of professionals will look after you from sales thru service. Awesome experience and Jillian Cook our sales professional, I would highly recommend her. She was great to work with.

Jan 12, 2026 -

Lexus of London responded

Thank you for sharing your fantastic experience! We're thrilled to hear that Jillian provided you with excellent service and that you're enjoying your fourth Lexus. Your recommendation means a lot to us! We look forward to seeing you again.

January 09, 2026

I received exceptional service during my visit. He was incredibly dedicated to finding the right vehicle that fit all of our requirements. I highly recommend his expertise to anyone looking for a n More

by greyestcyan
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience and that our team was able to help you find the perfect vehicle. Your recommendation means a lot to us! Enjoy your new ride!

January 01, 2026

Lexus of London is a very friendly, customer focused dealership. Everyone we dealt with was very helpful and professional. More

by Lorie W
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Lexus of London responded

Thank you for your fantastic feedback, Lorie! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our top priority, and we appreciate your kind words about our customer service. Looking forward to seeing you again!

December 31, 2025

Jillian was excellent. Friendly service here and knowledgeable sales staff, would highly recommend this dealership More

by cindy
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Lexus of London responded

Thank you, Cindy! We're thrilled to hear about your positive experience with Jillian and our team. Your recommendation means a lot to us. We look forward to serving you again!

December 31, 2025

I met with Jillian to discuss the purchase of a new Lexus hybrid vehicle. She was incredibly professional and knowledgeable and a wonderful asset to Lexus of London More

by hamiltond394984
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jillian. Her expertise truly makes a difference, and we're glad you found her assistance valuable. Enjoy your new Lexus hybrid!

December 29, 2025

Very good, very patient, very responsible, very pleasant experience，I recommend everyone to come! Happy！ More

by anita_2626
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2025 -

Lexus of London responded

Thank you for the wonderful feedback, Anita! We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot, and we look forward to welcoming you again soon!

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