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Lexus of London
London, ON
4,288 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,288 reviews
February 18, 2026
GENT, went above and beyond to meet my expectations. Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend thi Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend this dealership to anyone car shopping, and ask for GENT to be your guide through the process. Most people find dealing with dealerships and salesman to be sketchy, if you want that feeling gone, GENT is your guy. More
by Andrewconcordia
February 18, 2026
GENT, went above and beyond to meet my expectations. Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend thi Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend this dealership to anyone car shopping, and ask for GENT to be your guide through the process. Most people find dealing with dealerships and salesman to be sketchy, if you want that feeling gone, GENT is your guy. More
by Andrewconcordia
February 18, 2026
Dealership is clean, professional staff, great snacks, knowledgeable, no pressure kind of sales, reliable, genuine knowledgeable, no pressure kind of sales, reliable, genuine More
by brendan.rocha23
February 17, 2026
Each contact at Lexus of London was a positive experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the experience. We purchased a vehicle. Our Product Advisor was Lisa Ali who was very helpful and easy to do business with throughout the steps of the purchase. We appreciated her approachability and candor. An additional acknowledgment for guidance received from Jasmine Vegso, Financial Services Manager, and Adam Frankel, Delivery Specialist, who knows all of the systems cold. Overall a very positive experience. More
by Charlie
February 17, 2026
Larry is professional sales and no pressure for me at all. I did deal with him couples of times. Nice man! all. I did deal with him couples of times. Nice man! More
by mevic
February 16, 2026
Great experience from start to finish! The sales representative was professional, patient, and very helpful throughout the whole process. I’m very happy with my new car. Highly recommend! The sales representative was professional, patient, and very helpful throughout the whole process. I’m very happy with my new car. Highly recommend! More
by Will
February 11, 2026
Larry was a great help in the entire process. In fact, we came back to this dealership only because of Larry. Great work ! In fact, we came back to this dealership only because of Larry. Great work ! More
by Ankit
February 07, 2026
Nice looking show room ,comfortable waiting lounge,accessible service area. Warm welcome .nice coffee and treats lounge,accessible service area. Warm welcome .nice coffee and treats More
by warrenbrooke42
February 02, 2026
Rick was wonderful to deal with. He answered my questions, made sure we stayed organized as we progressed through our deal, and worked with me to reach reasonable agreements on the v He answered my questions, made sure we stayed organized as we progressed through our deal, and worked with me to reach reasonable agreements on the value of the products and services I was buying from Lexus. More
by ML.300
February 02, 2026
It was a pleasure dealing with Rick. He spent a lot of time explaining the features and options of the NX350. No pressure, very professional and made my shopping experience fun. I have He spent a lot of time explaining the features and options of the NX350. No pressure, very professional and made my shopping experience fun. I have a new build so Iooking forward to its' arrival and delivery in a few months. Thanks again Rick. More
by mark Williams
Employees Worked With
