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Lexus of London
London, ON
3,852 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,852 reviews
July 27, 2024
Excellent customer service! Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. More
by kcechetto
Employees Worked With
July 27, 2024
My sales person was Lisa Ali and she was very instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in August 2023. At that time we test drove the 2 models that I was considering. Early in the summer of 2024 I once again came into the dealership and Lisa was happy to spend some more time in narrowing it down to the vehicle that best suited me. More
by dougbb51
July 26, 2024
My recent visit to Lexus of London was exceptional. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Overall, it was exceptional service. Thank you Heather, and keep up the good work. More
by lillian_davis
Employees Worked With
July 26, 2024
Excellent detail to customer service! This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. More
by Nancy K
July 25, 2024
Thank you, Rick for being an exceptional and wonderful salesman. You were very pleasant and thorough with all the questions and different scenarios we were looking at when purchasing my IS250C. I am extr salesman. You were very pleasant and thorough with all the questions and different scenarios we were looking at when purchasing my IS250C. I am extremely happy and I LOVE MY CAR! More
by Wild_crazy2
July 25, 2024
Thank you so much Rick ! You were professional and a delight to deal with. You got me into the car of my dreams and made sure every detail was taken care of including the w You were professional and a delight to deal with. You got me into the car of my dreams and made sure every detail was taken care of including the wonderful presentation of the car when I arrived to pick it up. More
by jk
July 25, 2024
Worked with Jillian from Lexus London, and she was not only knowledgeable but also professional. She was able to answer all relevant questions about the car the total experience was very positive. I would only knowledgeable but also professional. She was able to answer all relevant questions about the car the total experience was very positive. I would highly recommend Jillian! More
by debturnbull
Employees Worked With
July 24, 2024
My experience with Lexus and Jillian has been extremely positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. Jillian was very kind, professional, patient and efficient. I ended up choosing the 2025 UX, I love it. Jillian was also interested in hearing about my concerns with the bathroom at Lexus (black on black) for people struggling with dementia. Jillian was also very kind to bring forward a donation request for a golf tournament event I am participating in to her general manager. All in all, my experience with Jillian and Lexus has been extremely positive and I would highly recommend a Lexus car to anyone. More
by DB
July 24, 2024
Knowledgeable about the vehicle, explained every single detail about the vehicle. Takes the job seriously and wearing suit every time detail about the vehicle. Takes the job seriously and wearing suit every time More
by Ryan Wu
Employees Worked With
