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Lexus of London
London, ON
4,324 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,324 reviews
November 06, 2025
Brenden Gillispie was extremely helpful in explaining all of the capabilities of my new Lexus GX. There was a lot of cool features I wouldn't have discovered without him. He made it all easy to understand an of the capabilities of my new Lexus GX. There was a lot of cool features I wouldn't have discovered without him. He made it all easy to understand and was very friendly. Can't thank him enough More
by Sam
Employees Worked With
November 05, 2025
Excellent customer service from initial contact to leaving with new vehicle. Very thorough orientation given to new purchase leaving with new vehicle. Very thorough orientation given to new purchase More
by kmmccut
November 03, 2025
Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More
by Anne
Employees Worked With
Other Employees :
The lady at the welcome desk - I don’t remember her name.
October 31, 2025
I had an outstanding experience with Ms Cook. From the moment I arrived, she was welcoming, knowledgeable, and genuinely interested in helping me find the right car. She is very patient, honest, From the moment I arrived, she was welcoming, knowledgeable, and genuinely interested in helping me find the right car. She is very patient, honest, and made the entire process smooth and stress-free. More
by Lili Ataie
Employees Worked With
October 31, 2025
Courteous, knowledgeable, efficient, all departments satisfactory. sales person was excellent, general manager was on top of his game and delivery was exceptional satisfactory. sales person was excellent, general manager was on top of his game and delivery was exceptional More
by marv.linda
October 31, 2025
Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information given without prompting. Meeting and talking with Chris Ouellette this morning was very informative. I have always found Lexus of London Service Dept to be excellent. I enjoyed their IT guru, Akeem Pearce, his foray into the IT improvements of my vehicle with me was a delight. I learned at lot! More
by kmychayluk
Employees Worked With
Other Employees :
Peter Engelmanas
October 31, 2025
Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to choose from . Jillian is professional, courteous, and responded to all my queries on a prompt and timely basis. More
by Woodsy
October 29, 2025
Went for just a view and I came out with an amazing SUV. Lisa was so nice, warming and professional. I will recommend her always. Lisa was so nice, warming and professional. I will recommend her always. More
by lekanalake
October 29, 2025
I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided updates of the vehicle throughout the day. Awesome job! More
by ppham20
Employees Worked With
October 25, 2025
Very good service and help me choose my favorite car. I will recommend him to my friends! I will recommend him to my friends! More
by James
