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Lexus of London
London, ON
3,852 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,852 reviews
August 30, 2024
Brought my ES in to Lexus of London for routine maintenance. The facility was very clean, I was treated very well and the work was completed on time. maintenance. The facility was very clean, I was treated very well and the work was completed on time. More
by ESMAN
Employees Worked With
August 30, 2024
Everyone was very friendly from the start. Each staff member was attentive to all of my questions or comments. You could really feel right at home as soon as you walked through the doors. I ca Each staff member was attentive to all of my questions or comments. You could really feel right at home as soon as you walked through the doors. I can honestly see why so many people decide to go with Lexus. They definitely pay more attention to the customer's overall experience. Rick was very easy to work with, and responded immediately to all of my questions. He also scheduled all of our appointments to accommodate my busy schedule. After the deal was closed he did a very kind gesture by giving my us some souvenirs. More
by Daniel_v007
Employees Worked With
August 29, 2024
The guy has Great service, has professional knowledge, knows everything responsible. Is willing to help with all the car knows everything responsible. Is willing to help with all the car More
by YuxinS
August 29, 2024
It was fantastic working with Peter at our most recent service visit. He was very easy to work with and was extremely clear on everything. Best experience I have had at this dealership. service visit. He was very easy to work with and was extremely clear on everything. Best experience I have had at this dealership. More
by Manny
Employees Worked With
August 29, 2024
Wanna send big thanks to John for helping me get my Nx300h. Very pleasant experience. Really appreciated! Nx300h. Very pleasant experience. Really appreciated! More
by YiningZ
August 28, 2024
I RECIEVE VERY GOOD SERVICE FROM MR PETER HE HELPED ME TO GET MY CAR SERVICE DONE QUICK AND EVEN GOT ME A COFFEE GET MY CAR SERVICE DONE QUICK AND EVEN GOT ME A COFFEE More
by gunkels
Employees Worked With
August 27, 2024
Rick was easy to talk to and made the process easy since I was in need of a vechicle within a week! Would suggest him to anyone interested in buying their first Lexus. 😁 I was in need of a vechicle within a week! Would suggest him to anyone interested in buying their first Lexus. 😁 More
by MEG1791
Employees Worked With
August 27, 2024
We highly recommend Lexus of London. The professionalism of their staff and their no pressure sales attitude made buying a car a pleasant experience. Our sales person (Lisa Ali) was The professionalism of their staff and their no pressure sales attitude made buying a car a pleasant experience. Our sales person (Lisa Ali) was a true joy to deal with. She was very polite & professional and treated us like family. She worked extra hard to find the right vehicle that best suited our needs. Thank you Lisa ! More
by Jim & Donna Gill
Employees Worked With
August 27, 2024
I had my RX350 serviced, and as usual the experience, was to notch. My service advisor, Heather, was very knowledgeable and explained the service, I was getting done. She said it would take 90 minutes, but c to notch. My service advisor, Heather, was very knowledgeable and explained the service, I was getting done. She said it would take 90 minutes, but came looking for me at 5 minutes, that my vehicle was ready. I always have a great experience with Lexus of London. More
by Ron
Employees Worked With
August 27, 2024
Fast and friendly service. Peter was fantastic to deal with. I will definitely go back to him! Peter was fantastic to deal with. I will definitely go back to him! More
by ajax09
Employees Worked With
