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Lexus of London

London, ON

4.9
4,288 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,288 reviews

March 03, 2026

Fantastic service, friendly atmosphere, acknowledge you by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire packa More

by Carolfrankland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience and that Rick made your first Lexus purchase memorable. Our team is dedicated to providing exceptional service, and we’re glad you felt supported throughout the process. Enjoy your beautiful car!

March 01, 2026

From the greeting at reception all the way through vehicle purchase and familiarization, the experience was as positive as it was seamless. Steve, our salesperson, was the opposite of the stereotypica More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Lexus of London responded

So great to hear Kelly, thank you for taking the time to share your experience with us!

February 27, 2026

Jillian was awesome, she went above and beyond to assist me in trying to locate a vehicle. She was extremely professional and caring. Although I could not buy my car at this location due to the vehicle that More

by jmahon67
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

So great to hear jmahon67, thank you for taking the time to leave Jilian a shout out!

February 27, 2026

I am very pleased with my interaction with Gent and the team in Lexus London. He has been very transparent and informative. I appreciate working with him and I do recommend him for anyone interested to buy More

by Nermine
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

Thank you, Nermine! We're thrilled to hear about your positive experience with Gent and the team. Transparency and informative service are our priorities, and it's great to know you felt supported during your purchase. We appreciate your recommendation and look forward to serving you again!

February 27, 2026

Great working with them Lisa i booked an appointment and then gave me her uninterrupted attention More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

Thanks, Tony! We're thrilled to hear you had a fantastic experience with Lisa. Providing personalized service is our priority, and it's great to know she made your appointment special. Looking forward to seeing you again soon!

February 26, 2026

I recently purchased a vehicle from Jillian, and I couldn’t be happier with the process. From the start, she was incredibly patient, professional, and never made me feel pressured. Shortly after ta More

by LexusofLondonCustomer
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jillian and our team. We pride ourselves on providing exceptional service, even after the sale. Your recommendation means a lot to us, and we look forward to serving you again in the future!

February 26, 2026

Unlike typical dealerships, they truly provide a royal experience. I was impressed by the personalized service of having a dedicated consultant and the thoughtful touch of complimentary refreshments. The More

by gunn.t.yoo
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Lexus of London responded

Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed a personalized and relaxed experience with us. Our team is dedicated to providing exceptional service, and it’s great to know you felt that during your visit. We look forward to welcoming you again!

February 26, 2026

Had a great experience meeting with Larry. Everything is smooth and he helped me locked an unbeatable deal on the vehicle. More

by Andrew.Zhaohe.Zhang
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Lexus of London responded

Thanks for the fantastic feedback, Andrew! We’re thrilled to hear about your experience with Larry and that you found the perfect deal. Enjoy your new vehicle, and we look forward to seeing you again!

February 26, 2026

Very impressed with the service provide by Rick. He was very informative throughout the sales process and gave sound advice. Would highly recommend Rick! As long as Rick is at Lexus of London, I wil More

by Hamza A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

Wonderful to hear Hamza, thank you for sharing your experience!

February 26, 2026

Jillian was very knowledgeable and a pleasure to deal with. She has a great personality and willing to go the extra mile to make our experience an awesome one. She’s a great asset to the Lexus of Londo More

by Lexus Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

Thanks so much for your kind words for Jilian, Lexus Jack!

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