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Lexus of London
London, ON
3,813 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,814 reviews
November 21, 2024
I had the most pleasant experience with Jillian, reliable, friendly and an expert. Thanks Jillian reliable, friendly and an expert. Thanks Jillian More
by Toke
Employees Worked With
November 16, 2024
I was looking for a new vehicle and was told of the Lexus TX. I had never thought of purchasing a Lexus prior . However once I called Lexus of London and spoke to Lisa Ali I was even more convinced I wante TX. I had never thought of purchasing a Lexus prior . However once I called Lexus of London and spoke to Lisa Ali I was even more convinced I wanted to hear more about the Lexus brand and quality . Lisa was a pleasure to work with , gave me her best pricing right away and match another competitor without me asking . She was pleasant to deal with and very knowledgeable of the brand . I highly recommend Lisa Ali from London ontario if you’re looking to buy a Lexus . 10/10 More
by Sarah
Employees Worked With
November 15, 2024
Great experience for me. Lisa was knowledgable about the vehicle I was looking for. Although I’m not quite ready to buy yet, once I am I’ll be back to see her! Lisa was knowledgable about the vehicle I was looking for. Although I’m not quite ready to buy yet, once I am I’ll be back to see her! More
by brentandjodi
Employees Worked With
November 14, 2024
I recently purchased a vehicle from Lexus of London. I met with Lisa to plan a test drive and to help figure out what I was looking for. She made sure to keep me updated on inventory if anything I was i I met with Lisa to plan a test drive and to help figure out what I was looking for. She made sure to keep me updated on inventory if anything I was interested in came along. I eventually made the decision to purchase a new Lexus and with the help of Lisa I was able to get the vehicle I wanted. Wait time was quick, my vehicle was ready within 2 weeks. More
by Curtis
Employees Worked With
November 13, 2024
Really Good services! Best guy I ever met in London! Really appreciate for the instructions. Best guy I ever met in London! Really appreciate for the instructions. More
by M
November 13, 2024
It was a pleasure to work with Jillian. From our initial meeting, she was friendly, knowledgeable and easy to talk with. She had the car ready for a test drive on our first visit, and exp From our initial meeting, she was friendly, knowledgeable and easy to talk with. She had the car ready for a test drive on our first visit, and explained everything I needed to know prior to driving off the lot. There was no high pressure sales strategies. Excellent follow up to my emails and phone messages. When the sale was complete, the finishing touch was red roses with a beautiful handwritten note and a warm hug. More
by ncplumb
Employees Worked With
Other Employees :
Mara, at the Concierge desk, Chris Ouellette and Brendan Gillespie (Delivery Specialist)
November 13, 2024
Larry's service was careful and patient. He pays attention to details, and always checks information carefully with us. He pays attention to details, and always checks information carefully with us. More
by Janet
Employees Worked With
November 12, 2024
Larry is very knowledgeable and helpful, we appreciate your excellent service . The demo was superb as well. your excellent service . The demo was superb as well. More
by Cathy
