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Lexus of London

London, ON

4.9
3,879 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,879 reviews

January 22, 2025

The service person I dealt with was Shaunna Mcquarrie, she went above and beyond what I expect for good service. She was friendly and very knowledgeable. More

by larrycburnett10
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Jillian was wonderful to work with. She answered all my questions in a timely manner. She is such a lovely person. Every time I came into see her I was always greeted with a big smile. More

by liedtke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Lisa Ali was the best. Exceeded my expectation and then some. A real pleasure purchasing a vehicle at Lexus of London, even if I boight a ford ;) More

by Cara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ouelette
January 18, 2025

Gentrit was awesome to work with , very good to text and return calls, was very hulpful with the cars we looked at . More

by tomgaudet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

I recently purchased a car from Lexus of London, and I couldn't be happier with the experience, especially thanks to the amazing saleswoman, Lisa Ali. Lisa was professional, knowledgeable, and incredibly More

by juniormosst
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ouellette
January 17, 2025

Friendliness, professionalism, and integrity are the three words that come to mind when I think about Lexus of London. More

by Dina
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front end reception who greeted me when I first entered. Five stars. Jasmine and Chris that went over warranties, etc. Five star
January 17, 2025

Gent was professional, patient and extremely helpful throughout our process to purchase a vehicle. He was considerate and accommodating about our time constraints on each visit since we were travelling More

by hmridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

We have been dealing with Lexus since 2004, have fully serviced all 7 vehicles we've purchased new from them, service took a little dip in 2016 in service, but improved after moving 1 out of service, came More

by oldkwdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

January 17th, 2025 I purchased a 2023 Lexus from Lexus of London, My sales rep was Steve MacIsaac and the entire experience was phenomenal. Steve knew exactly the car I was looking for and made it his More

by conniefae
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ouellette
January 16, 2025

Professional and dedicated services provided, very knowledgeable on the auto and transaction processes, very patient and detailed introduction and answers More

by jianhongyan_2000
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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