Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,261 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,261 reviews
February 07, 2026
Nice looking show room ,comfortable waiting lounge,accessible service area. Warm welcome .nice coffee and treats lounge,accessible service area. Warm welcome .nice coffee and treats More
by warrenbrooke42
February 02, 2026
Rick was wonderful to deal with. He answered my questions, made sure we stayed organized as we progressed through our deal, and worked with me to reach reasonable agreements on the v He answered my questions, made sure we stayed organized as we progressed through our deal, and worked with me to reach reasonable agreements on the value of the products and services I was buying from Lexus. More
by ML.300
February 02, 2026
It was a pleasure dealing with Rick. He spent a lot of time explaining the features and options of the NX350. No pressure, very professional and made my shopping experience fun. I have He spent a lot of time explaining the features and options of the NX350. No pressure, very professional and made my shopping experience fun. I have a new build so Iooking forward to its' arrival and delivery in a few months. Thanks again Rick. More
by mark Williams
Employees Worked With
February 01, 2026
The dealership is pleasant. Gent was a pleasure to work with and I will be back in to purchase a car from him. Gent was a pleasure to work with and I will be back in to purchase a car from him. More
by Addison
Employees Worked With
January 31, 2026
Gent did a great job with my Lexus delivery. Very professional, clear in explanations, and made the process smooth and stress-free. Would definitely recommend to everyone who’s looking for stres Very professional, clear in explanations, and made the process smooth and stress-free. Would definitely recommend to everyone who’s looking for stress free and smooth experience! More
by Jayharidas
January 30, 2026
Bought a genesis gv80 and it was a really good process throughout! Lisa was really helpful and patient as I took around 5 hours to get everything situated. Throughout waiting for everything to be complete throughout! Lisa was really helpful and patient as I took around 5 hours to get everything situated. Throughout waiting for everything to be completed Lisa and Jasmine helped me along the way :) More
by CameronaGeneral17
January 30, 2026
Such a great experience with lexus of london. Staff were very helpful & friendly. My son end up purchasing a vehicle with them. Staff were very helpful & friendly. My son end up purchasing a vehicle with them. More
by Kevella10
January 30, 2026
Was very impressed with everyone I met at Lexus of London. Very professional operation. Jillian represents your business very well. London. Very professional operation. Jillian represents your business very well. More
by Scott
Employees Worked With
January 30, 2026
Larry provided me with the most friendly customer experience choosing my first car, trustworthy and highly recommended experience choosing my first car, trustworthy and highly recommended More
by erfan
January 30, 2026
Our first visit to Lexus of London while Lisa and Christopher fulfilled all of our needs in one transaction. We were very impressed, completely satisfied, cant wait for delivery. Lisa and Christopher Christopher fulfilled all of our needs in one transaction. We were very impressed, completely satisfied, cant wait for delivery. Lisa and Christopher, it was a pleasure meeting you and sharing your expertise and knowledge. More
by New Caddy Owner
